IT Specialist

DWAYNE OUTLAW

CMR *** Box **** APO AE ***** C: 015*-******** *************@*****.***

CAREER OBJECTIVE

To be a valuable asset to a company that will allow me to apply my technical skills and experience. By demonstrating this along with my leadership qualities, I will be able to obtain a successful and productive career.

EDUCATION AND TRAINING

Bachelor of Science, Cybersecurity Current

Columbia College

Basic Combat Training Fort Jackson, SC July 2013

Highly trained in firearms, physical training, first aid, military intelligence, communications, transportation operations, supply management.

South Central High School Winterville, NC May 2013

SKILLS AND EXPERIENCE

Computer Troubleshooting

Diagnosing the problem and assisting with fixing technical difficulties

Installed and administered Secure Communication protocols to VOIP phones and LAN Managers using a command line interface

Operated and maintained the Satellite Terminal Transponder, to provide more than adequate communication support, in multiple missions

EMPLOYMENT HISTORY

Customer Service Associate March 2018 to Nov 2019

Army and Air Force Exchange Service (PX) — Fort Stewart, GA

Responsible for driving the customer experience through proactive and customer focused behaviors and actions

Actively evaluate customers’ needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange Brand Loyalty

Help Desk/ IA Technician July 2013 to Jan 2017

U.S. ARMY

Serve as an Help-Desk team member, Satellite Terminal Transponder operator (portable network creator/configure), and SIPR/NIPR Access Point Terminal operator

Installed, configured, and maintained the Secure Internet Protocol Router Access Point Terminal (SNAP), serving as Team Chief leading several technicians to accomplish field and office technical support routines.’

Operated a Satellite Transportable Terminal to authenticate and gain access to US based satellites providing a secure communication platform for VoIP and LAN operations

COMMUNITY INVOLVEMENT

Volunteer

Hourglass Lodge. – Ludowici, GA Jan 2017 to Jan 2018

AWARDS

U.S ARMY SIGNAL CENTER OF EXCELLENCE

US ARMY – Fort Gordon, GA December 2013

Security+ Certified

LAN/WAN Installation Administration and Maintenance

Remote Access Technology and Diagnosis

SIPR/NIPR Access Point Terminal Operation & Maintenance

Satellite Terminal Transponder Operation and Maintenance

Wired and wireless networking

VoIP

Unified Data and Voice Network

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