Network Engineer Office

Boualem Boukechira

**** ****** ******, *** ***

San Francisco, California 94103

415-***-**** *******.****@*****.***

Open to Relocation

PROFESSIONAL SUMMARY

IT Network Engineer and Technical Support with 3 years of experience in networks troubleshooting, Help desk, Data Base Administration and Development Languages

Key Skills

Networks administrations (LAN, WAN, Windows Servers, DNS, DHCP, MS Exchange)

Active Directory Administartion

Proficient in Windows Platforms (Servers and Clients)

Proficient in Help Desk Support and Troubleshooting (Hardware and Software)

SQL, PL SQL Data Base administration

Programming Languages: Java, Java Script, C++, PHP, C(Beginner)

Project Coordination

Language Skills :

English: Fluent

French: Fluent

Arabic : Mother Tongue

PROFESSIONAL EXPERIENCE

Contract IT Help Desk, Support Analyst : Eurofins EAG Laboratories 12/2019-3/2020

Sunnyvale

-Upgrading all users (about 200 users) from Windows7 to Windows 10 including data transfer, software

(Lab research software, Outlook, MS Office 365, Google Services, Antivirus, Firewall...) upgrade, data bases, hardware renewal, network printers.

-Troubleshooting all kind of hardware, software (Lab research software, Outlook, MS Office 365, Google Services, Antivirus, Firewall...), operating systems (Windows and Linux), Network connectivity issues.

-Help and train users how to use VPN, shared network files, and Intranet securely.

Contract IT Help Desk, Support Analyst : Barclays Bank San Francisco 10/2019-12/2019

And Menlo Park

-Troubleshooting all kind of hardware, software (software, Outlook, MS Office 365, Google Services...), operating systems (Windows), Network connectivity issues.

Part time IT Help Desk, Support (IT Technician)

Field Nation, Managed Facilities Solutions MFS,PEAK Systems, WorkMarket 12/2018 - Now

-Troubleshooting and installation all kind of hardware, software (Outlook, MS Office 365, Google Services...), operating systems (Windows and Linux), Network connectivity issues and printers.

Electronics Repair Tech (on demand) 07/2017 - 12/2018

CellSavers (PULS now), San Francisco, CA

On demand Cellphones repair company that repair all kind of electronics devices (phones, Laptops, Tablets)

Provided customers with the best customer services

Fixed phones, laptops and desktops, and 1000 tablets.

Electronics Repair Tech 07/2015 - 07/2017

TechMission, San Francisco, CA

A phone repair store that repair all kind of electronics devices (phones, Laptops, Tablets)

Provided customers with the best customer services

Fixed about 2000 phones, 500 laptops and desktops, and over 1000 tablets that gave the store a good reputation in the city

Network Administrator, System Administrator, and Technical Support 06/2012 - 10/2014

Ministry of Environment, Algiers, Algeria

Environment issues in Algeria

Managed and troubleshooted over 400 computers with success that help all end users to achieves their goals

Renewed the network servers and secured the whole network by addeing new firewall that made the infrastructure more reliable and secure

Create servers backup in case of emergency

Involved with all employees and provide them with all IT support

Updated and upgraded over 400 devices with all soft and hard needs

Resulting an increased of their functionalities, created a perfect communication environment, and easy shared informations between departements

EDUCATION

Master Computer Science (MS), Networks and Distributed Systems 2011

University of Bejaia, Bejaia, Algeria

Bachelor’s in computer science 2009

University of Jijel, Jijel, Algeria

PROFESSIONAL DEVELOPMENT/AFFILIATIONS

ICT Expert Training Program, Korea Polytechnic University 12/2013

Korea Polytechnic University is a polytechnic university in South Korea. KPU established in 1998 by support from the Ministry of Commerce, Industry and Energy.

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