MANOJ PARAMESWARA

469-***-**** adexcl@r.postjobfree.com

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Professional Summary

Self-driven professional with over a decade of experience in Information Technology with emphasis on Software Quality Assurance in Manual and Automation for Airline and Telecom applications.

Collaboration with business users and stakeholders to manage release delivery by identifying bottlenecks early, communicating issues, driving key decisions by displaying expertise in the Salesforce.com platform as a Certified Salesforce Administrator. Also managing administrative functions with external integrations.

Certified Quality Consultant with ability to implement and maintain cost-effective methods of system testing and troubleshooting to reduce operating costs.

Tech enthusiast and skilled at quickly learning new concepts, software and methodologies.

Experience in leading teams in risk assessment and execution of corrective action plans.

Exposure to Cloud Testing and Microsoft Azure fundamentals.

Skills

Testing Platform: Windows Variants, Mac OS, Unix, Linux, SAP, Cloud

Automation/Performance Testing: Load Runner 8.0, Selenium, Seetest, TOSCA, UFT, TESTNG

Database: Oracle, SQL Server

Airline tools: Sabre & Amadeus Reservation Tools

Test Management: HP Quality Centre/ALM, ClearQuest, JIRA, Bugzilla, ACSP

Languages: Java, VB scripting, Apex

Tools & Utilities: Salesforce CRM, Jenkins, AWS, Github, SOAP UI, Gherkin, Postman, WINSCP, Putty, Ant Migration tool, Flosum.

Methodologies: Agile, Scrum

Work History

Salesforce BA/QA, Admin at Mindtree Ltd 01/2018 to Current

Client: Southwest Airlines – Dallas, TX

Converted high level business requirements into specific functional requirements to communicate them with IT team and managed changes based on their feedback

Structure Schema and object relationships

Work with Product Owners to expand usage of Salesforce as application platform

Administered and Maintained 4000 Sales Users in Salesforce cloud application

Defined Look up, Master Detail & Many to Many Relationships

Configured Roles, Profiles, Role Hierarchy, Page Layout and Email Templates

Designed various Custom Objects, Custom Fields, Page Layouts, and Custom Tabs and Record Types as per requirements

Created Process Builder to create time sensitive task

Configured and customized service cloud features which includes Email-to-Case, Web-to-Case, service console, case feed, case escalation rules, case assignment rules along with building macros

Import/Export records to Salesforce via data loader

Configured various Reports and Dashboards based on organization needs

Responsible for production deployments in all iterations and setting up web service integrations

Executes and leads standardized testing practices throughout project lifecycle and enabling project stakeholders to ensure testable and high-quality approach is sustained throughout delivery lifecycle. In addition, responsible for sponsoring organizational best practices and selecting candidates for Automation

Experience in writing acceptance test driven development (ATDD) scenarios in Gherkin language to run automated acceptance tests written in a behavior-driven development style.

Maintained user managed utility using Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files

Maintain clean org data with Lightning Data, validation rules, and duplicate management

Develop training plans, materials, and documentation for application users, keep materials up to date, assist new users and ongoing training sessions for new employees

Adhered to CI/CD pipelines using Jenkins to validate microservices using virtual data

Participate in root cause analysis with developers for service interruptions, debug code and resolve production problems using Application monitoring services Grafana and Graphite to reduce cost and efforts. Hence improving Business operation efficiency

Usage of Junit, Postman for high-level skilled testing includes Testing with JConsole, Junit, Selenium, Postman tools involves unit testing testing of optimization tools for cloud microservices, SOA backend services and enterprise applications

Test APIs using Java SDK Client programs, Junits, Selenium and Postman

Responsible for maintaining and deploying metadata from 1 org to another using Salesforce DX tool also maintained repositories on GIT within development cycle. Involved in smoke test following deployments and escalate any issues, which arise with both code issues and test scripts

Manage branching and merging of code for deployments using bitBucket and deployed defect files either as file/package deployment into specified environments

Worked on SOQL & SOSL for data manipulation needs of application using platform database objects

Test Lead at Mindtree Ltd 01/2017 to 12/2017

Client: Southwest Airlines – Dallas, Texas

Understanding business functionality and define test strategy

Work with product owners to understand technical and functional requirements

Delivered excellence in product quality and reliability

Debug and maintain Automated test scripts utilizing existing frameworks. Involved in POCs for potential automation candidates and review with stake holders

Developed excel macros for various effort tracking and metrics across project

Coordination with offshore and onsite team for deliverables and technical queries

Involved in Program Increment planning

Test Documentation and reporting

Test Consultant at Mindtree Ltd 01/2014 to 12/2016

Client: Southwest Airlines – Dallas, TX

Work with Business users to understand scope, dependency and develop testing strategies

Individual contributor within Reservation team to provide coordination and leadership of testing and quality assurance tasks, providing consultation as SME and other support throughout process of validating changes in reservations and associated systems

Coordination with offshore and onsite team for deliverables and technical queries

Involved in Migration of Reservation systems from SABRE to Amadeus

Defect Management and Test reports

Adhere to Industry best practices

Involved in SOX Compliance Testing for Financial reports

Senior Software Test Engineer at Mindtree Ltd 10/2010 to 12/2013

Client: Southwest Airlines – Dallas, TX

Analyzing requirements and developing requirements traceability matrix

Design test approach and scenarios by Preparing for Regression, Integration testing, Functional testing, End to End System testing Smoke testing and User Acceptance testing

Coordination with offshore and onsite team for deliverables and technical queries

Leading test efforts from offshore team

Task allocation and Efforts estimations using Test Point Analysis

Analyzing the test cases written to devise test coverage metrics so as to improve the test effectiveness

Planning for the test case execution, as the testing is completely data driven

Execution of functional test and maintaining regression automation test scripts

Defect Management

Use of proprietary tools for document management, defect management, implementing best practices, transaction log analysis

Performance Engineer at Tech Mahindra 08/2008 to 10/2010

Client: British Telecommunications Plc – Bangalore

Formulating & execution of Test plan

Performed end to end software testing including writing and execution test plan for various CRM applications

Performance testing to ensure capacity threshold by designing, Scheduling and executing scenario's using Controller in Load Runner

Identify and ensured application performance related bottlenecks/deficiencies (throughput, availability, platform health) are addressed prior to deployment and Analyzed Report

Testing is executed using UNIX interfaces, Oracle 9i DB, TOAD, JAVA web applications

Experience in supporting to Other Teams and co-ordination with Offshore Teams

Exposure to all stages of Software Development Life Cycle (SDLC)

E2E testing included following application One Siebel, Clarify (NEO) and Crammer (LIMS) Telecom applications

Publishing Test Results

Requirements Management in Test Management tools

Involved in Test Estimation and audits

Troubleshooted integrations and provided exceptional client support

Education

Bachelor of Science: Information Science

Visvesvaraya Technological University - Bangalore

Certifications

Salesforce Certified Advance Administrator (SCAA) issued by Salesforce

Salesforce Certified Administrator (SCA) issued by Salesforce

TOSCA Automation Engineer Level 1 issued by Tricentis

Flosum Certified Professional issued by Flosum valid till July 2021

Seetest Certified Professional issued by Experis

Cloud Testing issued by Springpeople

ISTQB Certified Foundation Level issued by ITB

SQL for Data Science issued by Coursera

Introduction to SQL issued by Coursera

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