Salesforce Engineer
Resume:
MANOJ PARAMESWARA
469-***-**** *****.***********@*****.***
Professional Summary
Self-driven professional with over a decade of experience in Information Technology with emphasis on Software Quality Assurance in Manual and Automation for Airline and Telecom applications.
Collaboration with business users and stakeholders to manage release delivery by identifying bottlenecks early, communicating issues, driving key decisions by displaying expertise in the Salesforce.com platform as a Certified Salesforce Administrator. Also managing administrative functions with external integrations.
Certified Quality Consultant with ability to implement and maintain cost-effective methods of system testing and troubleshooting to reduce operating costs.
Tech enthusiast and skilled at quickly learning new concepts, software and methodologies.
Experience in leading teams in risk assessment and execution of corrective action plans.
Exposure to Cloud Testing and Microsoft Azure fundamentals.
Skills
Testing Platform: Windows Variants, Mac OS, Unix, Linux, SAP, Cloud
Automation/Performance Testing: Load Runner 8.0, Selenium, Seetest, TOSCA, UFT, TESTNG
Database: Oracle, SQL Server
Airline tools: Sabre & Amadeus Reservation Tools
Test Management: HP Quality Centre/ALM, ClearQuest, JIRA, Bugzilla, ACSP
Languages: Java, VB scripting, Apex
Tools & Utilities: Salesforce CRM, Jenkins, AWS, Github, SOAP UI, Gherkin, Postman, WINSCP, Putty, Ant Migration tool, Flosum.
Methodologies: Agile, Scrum
Work History
Salesforce BA/QA, Admin at Mindtree Ltd 01/2018 to Current
Client: Southwest Airlines – Dallas, TX
Converted high level business requirements into specific functional requirements to communicate them with IT team and managed changes based on their feedback
Structure Schema and object relationships
Work with Product Owners to expand usage of Salesforce as application platform
Administered and Maintained 4000 Sales Users in Salesforce cloud application
Defined Look up, Master Detail & Many to Many Relationships
Configured Roles, Profiles, Role Hierarchy, Page Layout and Email Templates
Designed various Custom Objects, Custom Fields, Page Layouts, and Custom Tabs and Record Types as per requirements
Created Process Builder to create time sensitive task
Configured and customized service cloud features which includes Email-to-Case, Web-to-Case, service console, case feed, case escalation rules, case assignment rules along with building macros
Import/Export records to Salesforce via data loader
Configured various Reports and Dashboards based on organization needs
Responsible for production deployments in all iterations and setting up web service integrations
Executes and leads standardized testing practices throughout project lifecycle and enabling project stakeholders to ensure testable and high-quality approach is sustained throughout delivery lifecycle. In addition, responsible for sponsoring organizational best practices and selecting candidates for Automation
Experience in writing acceptance test driven development (ATDD) scenarios in Gherkin language to run automated acceptance tests written in a behavior-driven development style.
Maintained user managed utility using Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files
Maintain clean org data with Lightning Data, validation rules, and duplicate management
Develop training plans, materials, and documentation for application users, keep materials up to date, assist new users and ongoing training sessions for new employees
Adhered to CI/CD pipelines using Jenkins to validate microservices using virtual data
Participate in root cause analysis with developers for service interruptions, debug code and resolve production problems using Application monitoring services Grafana and Graphite to reduce cost and efforts. Hence improving Business operation efficiency
Usage of Junit, Postman for high-level skilled testing includes Testing with JConsole, Junit, Selenium, Postman tools involves unit testing testing of optimization tools for cloud microservices, SOA backend services and enterprise applications
Test APIs using Java SDK Client programs, Junits, Selenium and Postman
Responsible for maintaining and deploying metadata from 1 org to another using Salesforce DX tool also maintained repositories on GIT within development cycle. Involved in smoke test following deployments and escalate any issues, which arise with both code issues and test scripts
Manage branching and merging of code for deployments using bitBucket and deployed defect files either as file/package deployment into specified environments
Worked on SOQL & SOSL for data manipulation needs of application using platform database objects
Test Lead at Mindtree Ltd 01/2017 to 12/2017
Client: Southwest Airlines – Dallas, Texas
Understanding business functionality and define test strategy
Work with product owners to understand technical and functional requirements
Delivered excellence in product quality and reliability
Debug and maintain Automated test scripts utilizing existing frameworks. Involved in POCs for potential automation candidates and review with stake holders
Developed excel macros for various effort tracking and metrics across project
Coordination with offshore and onsite team for deliverables and technical queries
Involved in Program Increment planning
Test Documentation and reporting
Test Consultant at Mindtree Ltd 01/2014 to 12/2016
Client: Southwest Airlines – Dallas, TX
Work with Business users to understand scope, dependency and develop testing strategies
Individual contributor within Reservation team to provide coordination and leadership of testing and quality assurance tasks, providing consultation as SME and other support throughout process of validating changes in reservations and associated systems
Coordination with offshore and onsite team for deliverables and technical queries
Involved in Migration of Reservation systems from SABRE to Amadeus
Defect Management and Test reports
Adhere to Industry best practices
Involved in SOX Compliance Testing for Financial reports
Senior Software Test Engineer at Mindtree Ltd 10/2010 to 12/2013
Client: Southwest Airlines – Dallas, TX
Analyzing requirements and developing requirements traceability matrix
Design test approach and scenarios by Preparing for Regression, Integration testing, Functional testing, End to End System testing Smoke testing and User Acceptance testing
Coordination with offshore and onsite team for deliverables and technical queries
Leading test efforts from offshore team
Task allocation and Efforts estimations using Test Point Analysis
Analyzing the test cases written to devise test coverage metrics so as to improve the test effectiveness
Planning for the test case execution, as the testing is completely data driven
Execution of functional test and maintaining regression automation test scripts
Defect Management
Use of proprietary tools for document management, defect management, implementing best practices, transaction log analysis
Performance Engineer at Tech Mahindra 08/2008 to 10/2010
Client: British Telecommunications Plc – Bangalore
Formulating & execution of Test plan
Performed end to end software testing including writing and execution test plan for various CRM applications
Performance testing to ensure capacity threshold by designing, Scheduling and executing scenario's using Controller in Load Runner
Identify and ensured application performance related bottlenecks/deficiencies (throughput, availability, platform health) are addressed prior to deployment and Analyzed Report
Testing is executed using UNIX interfaces, Oracle 9i DB, TOAD, JAVA web applications
Experience in supporting to Other Teams and co-ordination with Offshore Teams
Exposure to all stages of Software Development Life Cycle (SDLC)
E2E testing included following application One Siebel, Clarify (NEO) and Crammer (LIMS) Telecom applications
Publishing Test Results
Requirements Management in Test Management tools
Involved in Test Estimation and audits
Troubleshooted integrations and provided exceptional client support
Education
Bachelor of Science: Information Science
Visvesvaraya Technological University - Bangalore
Certifications
Salesforce Certified Advance Administrator (SCAA) issued by Salesforce
Salesforce Certified Administrator (SCA) issued by Salesforce
TOSCA Automation Engineer Level 1 issued by Tricentis
Flosum Certified Professional issued by Flosum valid till July 2021
Seetest Certified Professional issued by Experis
Cloud Testing issued by Springpeople
ISTQB Certified Foundation Level issued by ITB
SQL for Data Science issued by Coursera
Introduction to SQL issued by Coursera
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