Health Customer Service

Saraswati Poudel

LinkedIn: Sara Poudel Manassas, VA. 571-***-**** ********@*********.***.***

EDUCATION

George Mason University May 2021*

Master in Public Health, Epidemiology GPA: 3.78

George Mason University May 2019

Bachelor of Science, Community Health, Global Health GPA: 3.74

Related Courses: Biology, Microbiology, Global Health, Information Technology, Infectious diseases, Environmental Health, Epidemiology, Biostatistics

WORK EXPERIENCE

Fairfax County Health Department, Fairfax, VA May 2018 – August 2018

Community Outreach, Intern

- Developed a 2019 plan for Outreach team

- Created an outreach strategy and plan about preventing tick disease

- Organized summer 2018 presentations of Mosquito and Zika Presentations for the team

Vector-borne Diseases Surveillance, Kenya (Dr. Michael von Fricken) July 2018 – August 2018

Intern

- Collected ticks for Dr. Michael von Fricken research

- Identified and organized collected ticks

American Red Cross, Manassas, VA May 2017 – June 2018

Volunteer

- Greeted blood donor and assist registration

- Clarified pre-donation and present process description to donor

Novant Health, Manassas, VA Oct 2015 – May 2018

Volunteer

- Provided support to nurses

- Front Desk customer service

- Interpreter

ADDITIONAL EXPERIENCE

Unarmed Security, Manassas, VA Sept 2017 – Present

Supervisor

- Secure premises and personnel by patrolling property

- Review Policy and Regulation

- Evaluate, assess and analyze performance of security personnel

- Ensure compliance of applicable policies and regulations while implementing security measures.

Customer Service Assistant, several food and retail Jul 2017 – Aug 2017

- Performed all opening duties each morning

- Greeted, directed guests and handled customer complaints

SKILLS

Proficient in Microsoft Word, Excel, and PowerPoint

Basic Spanish skills

Software Skills: R and STATA

HTML coding, beginning

Certificate: CPR certification and Vector Control for Environmental Health Professionals (VCEHP) certification

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