ProfessionaL Profile

* ***** ** ********** ** Information Technology, and 8 years of experience as a specialist in Microsoft Exchange, Office 365, Azure AD Connect, Active Directory, and PowerShell.

Experience with multiple versions of Exchange including Exchange 2010, Exchange 2013, Exchange 2016/Exchange Online and Office 365.

Proficient in Office 365 and Exchange online and hybrid environments; Skype-for-Business/Lync 2013.

Excellent experience providing high quality large-scale Microsoft Exchange and Lync design deployments that are highly available and resilient.

Database Availability Group set up, configuration, and administrative experience.

Ability to configure end user services efficiently for SMTP and SIP applications.

Experience with online cloud service deployment and support-Exchange Online and Lync (SFB) Online.

Exchange and Lync/Skype for Business best practice knowledge and application experience.

Strong Active Directory, DNS, Operations, and Engineering experience.

Conferencing support experience; SIP, VOIP, and collaborative services in Exchange messaging systems.

External connectivity support through Edge server deployments.

Experience with Pools, pool paring scenarios, SQL mirroring and high availability of Lync (SFB) services.

Ability to plan, design, deploy, and support infrastructures in multiple scales and complex scenarios.

Experience deploying and configuring Azure services for coexistence with cloud infrastructures.

Mobile technology experience in the form of configuring and supporting mobile phones and other devices through third party applications such as AirWatch.

PowerShell scripting for all administrative and support tasks, including automation.

Mobile device management (MDM) for integration with Exchange and Lync collaboration services.

Strong conferencing experience for integration with Skype for Business, Lync, and PBX systems for collaborative services.

Adept at Windows platform set-up support and maintenance on 2003/2008/2012 infrastructures.

Knowledgeable of Skype-for-Business upgrades, services, policies, and end-user support.

Technical Skills

Exchange Server

Microsoft Exchange 2007, Exchange 2010, Exchange 2013, Exchange 2016, Exchange online/Office 365, Outlook Client, Outlook Web (OWA)

Lync/Slype

Lync server 2010, Lync 2013, Lync 2015/Lync Online/Skype-for-Business (SFB)

Windows Server

Windows Server 2003, Windows Server 2008, Windows Server 2008R2, Windows Server 2012, Windows Server 2012R2, Windows Server 2016

PowerShell

PowerShell 3, PowerShell 4, PowerShell 5

Active Directory

AD DS, DirSync, Azure AD Connect, ADAM, AD LDS, Active Directory Schema

Exchange Tech

Database Availability Group (DAG) DAC Mode, CAS Array, Hub Transport Server, Exchange management console (EMC), Federation Service, Exchange Online Protection (EOP), Exchange Admin Center (EAC), Continuous Cluster Replication (CCR), Standby Cluster Replication (SCR), Local Copy Replication (LCR), Hub Transport Server, Transport pipeline, Identity management, Best practices, Mobile Device Management (MDM)

Architecture

Centralized, decentralized, high availability, on premises, online/cloud, hybrid

Migration

Staged, cutover, hybrid

Lync Tech

SQL Clustering, A/V Server, Monitor Server, Archive Server, Registrar’s, Backup Registrar’s, Pool Pairing, SQL Mirroring, Persistent Chat, Web App Server, Windows Fabric, User Groups

Messaging Config

Voice Mail Integration, Email Services, User management, Permissions and authentication, Managed Availability, Critical Access Protocol (HTTP, IMAP, SMTP), UM Call Routers, Pools, Mobile Device Management, Exchange Aware proxy Server, Storage, LDAP, Domain Management, Load Balancing, Hybrid Development, Database availability Control, Role-based access control, Namespaces, Requesters

Virtualization

Hyper-V, VMWare/vSphere, VirtualBox, Virtual Machine

Net Framework

C, C#, C++

Programming

Java, SQL, Assembly, Cobol, Visual Studio, Eclipse

Protocols

TCP/IP, DNS, SIP, MAPI, SMTP, VPN, POP, IMAP, DHCP, WINS

Database

RDBMS, Database Design and Development, SQL, MySQL, Oracle, SQL Server,

Operating Systems

Unix, Linux, Microsoft Windows 7, 8, XP, Vista

Misc.

IT Support, Networking, Database Design and Development, Java networking, Cloud computing, Wireless networking

Soft Skills

Customer Service, Documentation,

Professional Experience

Lockheed Martin May 2017 – Present

Bethesda, MD

Senior Exchange/Office 365 Engineer

Responsible for migration consolidating multiple older versions of Microsoft Exchange (Exchange 2007, Exchange 2010, Exchange 2013) in data centers to Exchange 2016 with hybrid Office 365/Skype-for-Business.

Used Microsoft Best Practice Analyzer, Exchange Calculator and Health Check to evaluate the existing environment versus projected plan and ensure accurate capacity planning.

Readied current Windows servers and Exchange email environment for migration to Exchange 2016 on premises with updates and patches, and backups.

Implemented additional Windows 2012R2 servers and Exchange 2016 servers.

Set-up virtual servers using Microsoft Hyper-V for test environment.

Created new DAGS, retention tags, and policies, and verified domain; configured DNS in Exchange 2016.

Designed, implemented, identity and access management system with a parallel deployment and migration to a highly available platform.

Created batches of 500 users each and moved using PowerShell, to migrate, users, files, accounts to Exchange 2016.

Migrated test accounts to Exchange and verified functionality

Migrated remaining user mailboxes to Exchange 2013 email system and tested functionality

Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment

Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves.

Assigned Office 365 licenses, created test accounts and applied configuration settings.

Configured DirSync (Azure AD Connect) and ADFS for Active Directory synchronization/Federation with Azure Active Directory.

Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2016 to establish send and receive connectors with Office 365.

Created migration batches in the Office 365 Admin Center and used PowerShell to check the status of the migration and get statistics.

Migrated users in hybrid migration with Azure AD Connect to synchronize Office 365.

Enabled and configured Exchange Online Protection (EOP) and applied policies and litigation holds.

Configured Skype-for-Business and established user accounts, provided set-up tutorial and support.

Provided documentation, diagrams, and trained support staff and did full knowledge transfer session.

Managed Hyper-Support period and provided L3 escalation support.

Oracle November 2015 – May 2017

Redwood Shores, CA

Exchange/Office 365 Engineer

Responsible for migration from existing on prem to cloud using hybrid migration, then decommissioning older Exchange servers.

Used Microsoft Best Practice Analyzer, Exchange Calculator and Health Check to evaluate the existing environment versus projected plan and ensure accurate capacity planning.

Planned new environment analyzing needs and determining licensing needs, virtual servers and tools needed for migration, and set-up a test using Microsoft Hyper-V.

Configured DirSync (Azure AD Connect) and ADFS for Active Directory synchronization/Federation with Azure Active Directory.

Created test accounts and did a pilot migration.

Rolled-out implementation of Office 365.

Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2013 to establish send and receive connectors with Office 365.

Created migration batches in the Office 365 Admin Center and used PowerShell to check the status of the migration and get statistics.

Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.

Assigned licenses in Office 365.

Provided hyper-support to users post migration.

Created Knowledge Transfer (KT) documentation in plain English with simple procedures and troubleshooting guidelines and did some training with the help desk team.

Assisted with Exchange messaging system administration while training technical staff in daily administration and troubleshooting.

Troubleshooting of connectivity issues, calendaring, and Active Directory issues

Managing groups, permissions., and shared mailboxes

Maintaining high availability through DAG clustering

Maintaining services and configuration

Creating and managing distribution groups, and security groups

Troubleshooting load balancing issues causing client connectivity and latency issues in Exchange system.

Administration of Lync 2013 for IM, A/V, and Enterprise Voice services.

Maintained the Lync Front End pool configuration for hosted services and Edge servers for external communications, allowing unified communications services both internally and for remote Exchange/Lync users.

Management and troubleshooting of the Lync 2013 server infrastructure consisting of both physical and virtual servers.

Configured ActiveSync profiles for mobile device connectivity to Exchange 2013 and tested with clients to ensure functionality

Managed tickets and requests for related to Exchange and Lync using the Remedy ticketing system to track, update, and resolve.

Rockwell Collins September 2014 – November 2015

Houston, TX

Exchange Engineer

Responsible for migrating Exchange 2007/2010 on prem coexistence to Exchange 2013 throughout with Lync for Unified Communications.

Implemented, identity and access management system with a parallel deployment and migration to a highly available platform.

Responsible for creating batches of users, via PowerShell, to move Exchange 2007/2010 mailboxes to Exchange 2013 mailboxes.

Migrated test accounts to Exchange and verified functionality

Migrated remaining user mailboxes to Exchange 2013 email system and tested functionality

Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment

Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves

Modified retention policies, journaling rules, and archiving policies for users and databases

Create DAG configuration for High Availability of mailbox databases in a cross-site configuration

Tested load balanced configuration of CAS servers to ensure proper routing of connections.

Implement DAG for Exchange and add additional server node

Troubleshot issues with Exchange mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.

Decommissioned Exchange 2010 and Exchange 2007 after successful shut-down period of the server.

Implemented DAG for Exchange 2013 and add additional server node

Troubleshooting Exchange Database problems and performed restores.

Performance tuned and optimized Exchange 2013 Servers for maximum performance and operation Patched servers with updates and service packs following ITIL practices for change management.

Handled requests related to mail quotas, delegation, rights management and individual mail restores.

Managed and updated Exchange server migration documentation and interfaced with management on status of projects.

Served as Technical team lead in support of a Microsoft Exchange 2013 enterprise global network.

Setup of Send and Receive Connectors, monitor NDRs and Queue build-up, mailbox moves, fail-over of DB's to passive node, failback, Message Tracking and troubleshooting.

Responsible for TCP/IP, DNS, DHCP and Basic Network Troubleshooting.

Verified user functionality and access to services via Outlook, OWA, and Outlook anywhere and assisted in resolving any issues

Blacklisted threats for incoming email by installing, configuring, and using Barracuda Networks Spam and Firewall Software.

Maintained optimal Exchange server health by using SCOM to monitor and alert regarding Exchange and Server related events

Kemper Insurance April 2013 – September 2014

Chicago, IL

Microsoft Exchange Administrator

Responsible for managing a Microsoft environment consisting of Windows servers and Microsoft Exchange messaging/email system.

Provided engineering and administrative support throughout the enterprise IT environment.

Implemented large-scale Active Directory/Exchange 2007/2010, Lync 2010 configuration, migration.

Worked on OS upgrades in Windows Server 2008 environment to Windows Server 2012

Provided Active Directory Management and Support at Enterprise level.

Manage and monitored all email platforms and interconnections

Worked on Installing and configuring Lync servers within the IT environment

Troubleshooted access and network connectivity issues for client desktops and Laptops.

Monitored network using SNMP, monitoring tools, Cisco CLI and trace routes for debugging.

Configured server roles, recipients, groups and mailboxes while exchange setups.

Monitored, managed and troubleshoot using tools such as protocol logs, event viewer, MMC, exchange management shell, PowerShell, message tracking tool, regsvr32, regedit, regedt32

Provided E-Mail technical support and analysis to local and global systems at the Enterprise level

Provided support and administration of the Active Directory (AD) in a Windows 2008/2012 Server distributed environment

Provided technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

Maintained and managed Exchange components including Exchange Database, Public Folders, Offline Address List, Free/Busy Information, Outlook Web Access and Mail Flow

APRIL 2012 TO APRIL 2013

Chicago, IL

ATS Solutions - Messaging Admin

Administration and support for Exchange 2010.

Retention policies, DLP,Archiving implementation for the company

Handling end user issues with AD,Outlook and mobile devices

Maintenance of Windows servers running Lync and Exchange servers.

DAG maintenance and AD support.

GPO, DHCP and File share management.

Vmware support for application owners.

Patching AD and Exchange servers.

Working with service Desk on escalated tickets for AD and Exchange.

Preparing documentation for common issues with Outlook and Lync support.

Managing Fax and Printers support.

OS upgrades and security patching for Windows servers.

Jan 2012 to April 2012

Chicago, IL

Internship at ACS as System Admin

Desktop and end client support.

Hardware maintenance and software cleanup on PC’S

Anti virus scan and reports.

Drive increase on ESX hosts and changing of Avaya desk phones

Managing Network changes with architects and testing network capabilities.

File share permissions and support

Taking calls from executives and addressing their PC problems.

Sharepoint end user support.

Word and Excel support for executives.

Monitoring network and system performance and looking for Alerts.

Education

Bachelor’s Degree in Communication Systems Engineering

University of Science and Technology in Sudan

Microsoft

Windows Server

Exchange Server

Active Directory

PowerShell

Lync/Slype for Business

Office 365

Outlook/OWA

Network Engineer

Client/Server Networks

Virtualization

Messaging Platforms

Mobile Device Management

SQL Server

Solutions Consultant

Engineer

Architect

Administrator

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