Office Assistant Customer Service

Alecia M. Harvin

***** ******* ***** ****** *****, MD 21117 443-***-****

***********@*****.***

IT Professional / Student Support / Mail Handler /

Energetic and resourceful individual with exemplary qualifications and education to support activities that require excellent communication, organization, analytical, problem solving, counseling, and leadership abilities. Able to work effectively both independently and collaboratively as part of a team to achieve organizational goals. Possess strong interpersonal skills to establish positive working relationships with individuals from diverse backgrounds.

Skills and Capabilities

§ Mail Handling § Student Counseling and Support § Clear/Effective Communication

§ Working with Diverse Populations § Building Rapport/Relationships § Analytical/Critical Thinking Skills

§ Handling / Resolving Problems § Gathering/Verifying Information § Office Management § Microsoft Office Suite § Hardware Assembly §Hardware Disassembly

Professional Experience

Seasonal Employment, United States Postal Service, Westminister, MD Nov 2018 – Jan 2019

Held responsible for handling competing priorities in a focused and professional manner while completing day-to-day responsibilities. Established a reputation for professionalism and reliability as well as for meeting/exceeding goals/expectations. Demonstrated the interpersonal skills required to establish and maintain positive relationships with coworkers.Completed all responsibilities attentively and with a sense of urgency while gaining valuable experience as a seasonal employee.

Maintained full responsibility for managing and approving the intake and onloading of mailtruck weekly.

Sorted a volume of hundreds of mailed and packaged items daily.

Helped unload up to 15 pallets of mail daily.

Office Assistant/Customer Service, Baltimore City Community College, Baltimore, MD May 2016 – Jul 2016

Maintained full responsibility for utilizing customer service skills to work effectively with incoming college students. Completed all responsibilities attentively and with a sense of urgency while gaining valuable experience working under the college’s office manager and with multiple support staff.

Assisted incoming students with enrollingment and registration.

Constructed a new visitor’s display weekly .

Manage student files and academic records.

Used strong coordination and communication skills to complete administrative and support tasks.

Established a reputation for professionalism and reliability as well as for meeting/exceeding goals/expectations.

Education

Year Up, Baltimore City Community College – Information Technology Training, Baltimore, MD (Current)

High School Diploma, Owings Mills High School, Owings Mills, MD (Jun 2018)

Software: Microsoft Office Suite, Documentation, Notes, Research, Databases, Windows Apps Hardware: Assemble and disassemble computer machines

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