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Assistant Customer Service

Location:
Doha, Qatar
Posted:
July 28, 2020

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Resume:

Amith Kumar Shetty

Mangalore, India

Mob +974-****-****

Email: adewob@r.postjobfree.com

Seeking assignments in Supply Chain/Shipping/Logistics

Profile Snapshot

●Over 12 years of experience inclusive of 10 years in GCC in Complete Supply chain operation, Shipping, Procurement, Expediting, Logistics, Freight, Customs formalities, Warehouse Management, Import/ Export, Project shipments and Inventory Management in different sectors.

●Worked for Major Oil & Gas companies like Shell GTL, Occidental Petroleum and Schlumberger.

●Service provided for Rig/vessel - Gulf marine services, Teekay, ENSCO, Vantage driller and Seadrill

●An effective communicator with exceptional relationship management skills with ability to relate to people at any level of business

●Expertise in effectively developing & monitoring the logistics network and ensuring smooth materials movements

●Proficient in carrying out import - export operations with extensive knowledge of the government policies & regulations and provisions of various statutory acts

●In- depth knowledge of Procurement/Expediting, Warehousing Procedures, Consolidation, Outbound release and Stock Taking (Inventory Management) & Stock Management

●Well versed with port to port, cross border and local movement procedures to Gulf and Non-gulf countries.

Areas of Expertise

Shipping Operation – Offshore support

●Arranging vessel berthing/port call of vessels.

●Taking care of supply of spares and provisions

●Crew change activities, arranging safety training and processing Offshore pass and other required pass

●Transport arrangement and accommodation arrangement

●Coordination with vessel to fulfill vessel requirement

Logistics Management

●Developing plans and following up for the same to ensure on time delivery of consignments at clients end; negotiating with service providers to optimize freight rates and reduce costs

●Managing Logistic networks, troubleshooting to ensure seamless product movements

●Fleet management, tracking and minimizing the vehicle usage by route planning.

●Offshore logistics support

Procurement

●Procurement planning and executing same.

●LC opening and taking care of commercial aspects.

●Raising purchase orders and follow up for timely deliveries.

●Expediting and freight handling.

Custom Operations

●Managing the entire excise/ customs matters & legal disputes pertaining to claims, refunds & related matters

●Handling the EXIM Operations for cost effective solutions & operations

Warehouse Management

●Planning physical layout of stores for storage of materials, spare parts & consumables and ensuring smooth accounting & issue of material to sites

●Maintaining stock receipts & issues and preparing bills, stock statements, pending order, etc.

Customer Service

●Receiving shipping orders from customer and analyzing the same.

●Preparing required documents to execute order.

●Following up with internal department like Customs clearance, Warehouse, Etc.

●Tracking /Monitoring Road, Air, Sea shipment and updating shipping details to client.

●Taking care of bids and pricing/quotations.

●Maintaining shipment tracker and preparing reports.

●Investigating and closing complaints received from customers. Working on NCR.

Work Experience

July 2019 – Till date Venture Gulf Engineering - State of Qatar as Project lead (Warehouse and Logistics)

Client: Qatar Shell, Qatar Petroleum, Qatar Gas, Dolphin Energy.

●Managing contract

●Equipment and manpower mobilization

●Equipment certification

●Procurement

●Managing Warehouse and Logistics activities

April 2018 – Jan 2019 Gulf Agency Company - State of Qatar as Sr. Shipping executive – Offshore Division

Client: Gulf marine services, Teekay, ENSCO, Vantage driller and Sea drill.

●Port calls/vessel berthing arrangements

●Arranging offshore pass, RLIC pass and other port pass

●Crew transportation and accommodation arrangement

●Supply of spares to vessel

●Arranging service providers for repair, calibration of equipment/instruments

●Logistics arrangements

●Lifting gears hiring and certifications of same

●Providing husbandry services

Nov 2017 – Jan 2018 Venture Gulf Engineering- State of Qatar as Jetty/Offshore Logistics Supervisor (Short term)

Project: Qatar Sell GTL project. – RLIC, Qatar

●Offshore Logistic operation and marine coordination

●Coordinating in between offshore and on shore for material movement

●Co ordinating with suppliers/ contractors.

●Preparing deck plan after cargo operation

●Minimizing vessel movement by planning and prioritizing cargo on time.

●Jetty operation.

●Fleet management

●Warehouse coordination

●Certification of lifting gears

●Supervising Crane/Lifting operation

●Regulating Dangerous goods

●Team management

July 2017 – Sep 2017 Venture Gulf Engineering- State of Qatar as Jetty/Logistics Supervisor (Short term)

Project: Occidental Petroleum Qatar Limited (OXY) – RLIC, Qatar

●Managing offshore Logistics activities

●Jetty operation, Loading and back loading in supply vessels.

●Team management

Apr 2017 - June 2017 Madina Group WLL -State of Qatar as Logistics Coordinator (Shut down)

Project: Qatar Sell GTL project. – RLIC, Qatar

●Fleet and Heavy Equipment Management

●Delivery and distribution planning

●Gate pass / Permit arrangement as per Shell/Ras Laffan rules and regulations

●Complying to HSE policies

●Shipment tracking and follow-up

June 2014 - July 2016 Golden Group of Companies – Muscat, Oman as Assistant Manager - Procurement & Import

●Handling Import/Procurement.

●Raising purchase orders after finalizing the purchase plans from concerned team with terms and conditions

●Letter of credit preparation with all LC terms as agreed on pro forma invoice of supplier

●Following up for Purchase orders

●Costing and planning

●Freight rate negation with third party logistics providers and doing rate agreements for freights.

●Custom clearance and transportation.

●Inventory and Warehouse Management

Aug 2006 – Jul 2012 Danzas AEI Emirates LLC - Jabel Ali, Dubai as Sr.Operations Coordinator

Project: Schlumberger – Jabel Ali FZE, Dubai- UAE

The Growth Path

●Aug’06 – Dec’08 as Logistics Assistant

●Jan’09 – July’11 as Logistics Coordinator

●Aug’11 – Jul’12 as Senior Operations Coordinator

Role

●Utilized of SLB & Western Greco ERP System known as C2C and GOLD & WMS

●Accountable for Road, Air & Ocean Import/Export of Project Cargo, Break Bulk, FCL, LCL, Out of Gauge Oil Well Equipment Movement to various countries

●Responsible for the calculation for correct haulage for all out of gauge cargo, arrangement of quotations (Ocean/ Road/ Air) and coordinated with Ocean /Air /Sea Freight

●Developed DG declaration based on MSDS

●Handled the marine shipment (Taking care of material requirement to ship building and repair)

●Managed the out of gauge oil well equipment movement in various countries and successful delivery with focus on Customer Services Excellence

Accomplishments

●Pivotal in working for Schlumberger Oil Field Services

●Played a key role in handling Schlumberger, Western Geco’s Supplier & customers around the world and managed the flexible movement of oil well equipment from the origin to destination

●Instrumental in handling IMCO cargo like Chemicals, Gas & Explosives

●Handling Appx 100 shipments weekly basis

●Major products dealt with are Oilfield Equipment’s, Machineries, Geophysical Equipment, Chemicals & Explosives, other DG cargo

Sep’04 – Jul’06: Commenced career with BMIPL – Mumbai, India as Store Officer

●Raw material Storage and distribution pf finished products

●Stock management and protecting finished goods by proper packing.

Academic Details

BBA from SMU – India (Pursuing)

Diploma in Mech Eng. from HTTI- Mangalore, India

Training Attended

●Stress and Time Management, Office management (Customer service, inventory and freight handling), Health and Safety from DHL

●H2S

IT Skills

●C2C, GOLD

●Exceed / WMS

●Air Logis & Ocean Logis

●Orion

●Microsoft Office

●GAC Agent

Personal Details

Date of Birth : 04th March 1986

Permanent Address : Hemavati Nagar, Bajal Mangalore, India 575007

Languages Known : English, Hindi and Kannada

Nationality : India

Marital Status : Married

Passport Details : L5979453 valid till 28/10/2023

Driving License : Qatar and UAE light motor vehicle

Regards

Amith Kumar Shetty

Qatar: +974-********

India: +91-994*******



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