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Desktop Support Manager

Location:
Vasant Nagar, Karnataka, India
Posted:
July 28, 2020

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Resume:

G.Naresh Kumar

#*, *** *****,

*th cross, *th main.

AGS Layout,

Arehalli,

Bangalore -61

Contact:+91-974******* / 733-***-****

Email: adewgu@r.postjobfree.com

adewgu@r.postjobfree.com

Objective:

Aiming to become a top dynamic professional in the field of System and Network Administration, to provide impeccable solution for any given problem with commitment to Company's excellence, Looking ahead for a Position to utilize my networking skills, were I can contribute to the growth of my organization and improve my knowledge.

Expertise Summary:

A total of over 13+ years of progressive experience

System and Network Management on Windows Family

Installing Windows desktops/Servers, Linux desktops/Servers

Managing Users, Groups and Group Policies

Administering local and Network printer

Backup and Recovery management tools like Simpana, Cobian, and DPM etc.

Email Backups using Outlook, Mailstorehome.ThunderBird Installing and configuring security tools and system Software’s

File transfer (FTP)

Installing and configuration of Linux family like Red hat, Fedora, Ubuntu, Centos, Pardus, Opensuse etc…

Backing up and restoring & optimizing and troubleshooting TECHNICAL EXPERTISE

Windows administration, network administration, baramundi client management, Disk Management, Proxy Server, Standard file structures, Backup and Recovery Management. EDUCATIONAL QUALIFICATION:

(B.Tech ) ( Computer Science & Engineering) (2002-2005) From JNTU Hyderabad, A.P.

Diploma D.CM.E (Diploma in Computer Science & Engineering) (1998-2001) From S.B.T.E.T, Hyderabad, A.P.

TRAINING:

Hardware & networking from CMS computers Co Ltd. HYDERABAD (2005-2006) PROFESSIONAL EXPERIENCE:

1. Current Organization: Permasteelisa India Private Limited, Bangalore Position: Sr.System Administrator & Admin manager

Duration: (Dec 2011 to till Now)

Responsibilities:

Provide day-to-day delivery and technical support for end-users of desktop applications, handheld email devices, and computer hardware.

Perform user account maintenance in accordance with security policies.

Perform analysis, diagnosis, and resolution of complex desktop problems for end- users, and recommend and implement corrective solutions, including repair for remote users as needed.

Install, configure, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, CD-ROMs, and so on.

Collaborate with LAN technician’s / network administrators to ensure efficient operation of the company's desktop computing environment.

Where required, administer and resolve issues with associated end-user workstation networking software products.

Receive and respond to incoming calls, and/or e-mails regarding desktop problems.

Answer to and perform moves, adds, and changes requests.

Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.

Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

If necessary, liaise with third-party support and PC equipment vendors.

Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

Responsible for support of a large number of desktops, laptops, printers, and peripherals.

Installing Antivirus .Checking Daily Updates for Antivirus in all desktops and to update the latest patches.

Installation of O/S & Application -Windows Servers & XP Professional, win7, win8, UBUNTU Linux, etc…

Configuration of DHCP server, IP reservations.

Configuration and Maintenance of all Network devices. & Wireless devices

Server installation and Workstation Maintenance with software and hardware inventory updatation.

Installing and configuration and Troubleshooting of AutoCAD.

Installing and configuration and troubleshooting of Solid Works.

Installing and configuration and troubleshooting of Autodesk Inventor.

Installing and configuration of proxy Servers like Untangle

Data Backup & Email Backup tools like Cobian backup.MailstoreHome, Thunderbird

Software deployment tools Baramundi, Ideploy (assign jobs, add clients).

Network tools Spiceworks,SysAid.

Remote tools AmmyAdmin,Team Viewer,Ultra VNC,VPN

VMWare Installation and guest OS configuration.

User management (Creation, deletion, Disable & Transfer of users to respective (OU) through windows AD.

Monitoring user authentication, Password expire & Lockouts and unlock the accounts after properly verifying the credentials

Server Management, Network Routers Management and NAS Storage

Request troubleshooting of Network management, Printer’s and Software & Hardware in laptops and desktops

Remote support to client through RDP, Team Viewer, VNC Viewer

Installing & configuring of various of all Windows client and servers Key Responsibilities –Manager Administration

Manage and oversee the day to day operations of the offices and factory

Multifunctional support responsibilities such as, but not limited to, administrative functions, facilities management,

human resources, travel.

Providing support and assistance to other functions of the department.

Participates in the development of departmental programs, policy systems, and procedures, and is responsible for their effective implementation.

2. Previous Organization: City Engineering College, Bangalore Position: System Administrator.

Duration: (Feb 2009 to Nov 2011)

Responsibilities:

Responsible for support of a large number of desktops, laptops, printers, and peripherals.

Providing desktop support to approximately 500 users and system maintenance. Ensuring LAN is running smoothly and efficiently

Maintained excellent client relations and service based on technical efficiency and problem-solving skills.

Installing Antivirus .Checking Daily Updates for Antivirus in all desktops and to update the latest patches.

Installation of O/S & Application -Windows 2003 Servers & XP Professional, UBUNTU Linux, etc…

Configuration of DHCP server

Configuration and Maintenance of all Network devices.

Server installation and Workstation Maintenance with software and hardware inventory updatation.

Installing and configuration of Drupal (open Source CMS)

Installing and configuration of Silver Stripe (open Source CMS) Installing and configuration of Test Maker

Installing and configuration of OLAT (Online Learning And Teaching)

Installing and troubleshooting Network connectivity issues.

Resolving queries related to the user's desktop applications.

Annual Maintenance of All Labs Systems, Printers and Network Components 3. Previous Company: Embeyond Technologies Pvt Ltd.. Position : System Administrator

Duration : Aug 2006 to Dec 2008

Responsibility: Windows

Trouble shooting all types of system and network related problems. Installing and troubleshooting operating systems

Like Windows XP, Win Servers.

Configuring Ms Outlook and outlook express.

Installing and managing Active Directory services. Installing and managing DHCP servers.

Linux

Installing and configuring Linux Servers

Installing and configuring VoIP based Technology and creating users etc… Installing and configuration of OLAT(Online Learning And Teaching). Installing and configuring Drupal (Open Source CMS). PERSONAL PROFILE

Name : G.Naresh Kumar

Father’s name : Mr. Mallikarjunappa G.

Date of Birth : 25 May 1981

Sex : Male

Nationality : Indian

Sex : Male

Willingness to Relocate: Yes

Marital Status : Single

Hobbies : Internet browsing, Watching Movies

Languages known: English, Telugu, Kannada.

DECLARATION

I do hereby declare that the above furnished details are true to the best of my knowledge and belief.

Place: -Bangalore

Date: -

(G.Naresh Kumar)



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