Desktop Support Manager
Resume:
G.Naresh Kumar
AGS Layout,
Arehalli,
Bangalore -61
Contact:+91-974******* / 733-***-****
Email: ***.******@*****.***
***************@*****.***
Objective:
Aiming to become a top dynamic professional in the field of System and Network Administration, to provide impeccable solution for any given problem with commitment to Company's excellence, Looking ahead for a Position to utilize my networking skills, were I can contribute to the growth of my organization and improve my knowledge.
Expertise Summary:
A total of over 13+ years of progressive experience
System and Network Management on Windows Family
Installing Windows desktops/Servers, Linux desktops/Servers
Managing Users, Groups and Group Policies
Administering local and Network printer
Backup and Recovery management tools like Simpana, Cobian, and DPM etc.
Email Backups using Outlook, Mailstorehome.ThunderBird Installing and configuring security tools and system Software’s
File transfer (FTP)
Installing and configuration of Linux family like Red hat, Fedora, Ubuntu, Centos, Pardus, Opensuse etc…
Backing up and restoring & optimizing and troubleshooting TECHNICAL EXPERTISE
Windows administration, network administration, baramundi client management, Disk Management, Proxy Server, Standard file structures, Backup and Recovery Management. EDUCATIONAL QUALIFICATION:
(B.Tech ) ( Computer Science & Engineering) (2002-2005) From JNTU Hyderabad, A.P.
Diploma D.CM.E (Diploma in Computer Science & Engineering) (1998-2001) From S.B.T.E.T, Hyderabad, A.P.
TRAINING:
Hardware & networking from CMS computers Co Ltd. HYDERABAD (2005-2006) PROFESSIONAL EXPERIENCE:
1. Current Organization: Permasteelisa India Private Limited, Bangalore Position: Sr.System Administrator & Admin manager
Duration: (Dec 2011 to till Now)
Responsibilities:
Provide day-to-day delivery and technical support for end-users of desktop applications, handheld email devices, and computer hardware.
Perform user account maintenance in accordance with security policies.
Perform analysis, diagnosis, and resolution of complex desktop problems for end- users, and recommend and implement corrective solutions, including repair for remote users as needed.
Install, configure, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, CD-ROMs, and so on.
Collaborate with LAN technician’s / network administrators to ensure efficient operation of the company's desktop computing environment.
Where required, administer and resolve issues with associated end-user workstation networking software products.
Receive and respond to incoming calls, and/or e-mails regarding desktop problems.
Answer to and perform moves, adds, and changes requests.
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support and PC equipment vendors.
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
Responsible for support of a large number of desktops, laptops, printers, and peripherals.
Installing Antivirus .Checking Daily Updates for Antivirus in all desktops and to update the latest patches.
Installation of O/S & Application -Windows Servers & XP Professional, win7, win8, UBUNTU Linux, etc…
Configuration of DHCP server, IP reservations.
Configuration and Maintenance of all Network devices. & Wireless devices
Server installation and Workstation Maintenance with software and hardware inventory updatation.
Installing and configuration and Troubleshooting of AutoCAD.
Installing and configuration and troubleshooting of Solid Works.
Installing and configuration and troubleshooting of Autodesk Inventor.
Installing and configuration of proxy Servers like Untangle
Data Backup & Email Backup tools like Cobian backup.MailstoreHome, Thunderbird
Software deployment tools Baramundi, Ideploy (assign jobs, add clients).
Network tools Spiceworks,SysAid.
Remote tools AmmyAdmin,Team Viewer,Ultra VNC,VPN
VMWare Installation and guest OS configuration.
User management (Creation, deletion, Disable & Transfer of users to respective (OU) through windows AD.
Monitoring user authentication, Password expire & Lockouts and unlock the accounts after properly verifying the credentials
Server Management, Network Routers Management and NAS Storage
Request troubleshooting of Network management, Printer’s and Software & Hardware in laptops and desktops
Remote support to client through RDP, Team Viewer, VNC Viewer
Installing & configuring of various of all Windows client and servers Key Responsibilities –Manager Administration
Manage and oversee the day to day operations of the offices and factory
Multifunctional support responsibilities such as, but not limited to, administrative functions, facilities management,
human resources, travel.
Providing support and assistance to other functions of the department.
Participates in the development of departmental programs, policy systems, and procedures, and is responsible for their effective implementation.
2. Previous Organization: City Engineering College, Bangalore Position: System Administrator.
Duration: (Feb 2009 to Nov 2011)
Responsibilities:
Responsible for support of a large number of desktops, laptops, printers, and peripherals.
Providing desktop support to approximately 500 users and system maintenance. Ensuring LAN is running smoothly and efficiently
Maintained excellent client relations and service based on technical efficiency and problem-solving skills.
Installing Antivirus .Checking Daily Updates for Antivirus in all desktops and to update the latest patches.
Installation of O/S & Application -Windows 2003 Servers & XP Professional, UBUNTU Linux, etc…
Configuration of DHCP server
Configuration and Maintenance of all Network devices.
Server installation and Workstation Maintenance with software and hardware inventory updatation.
Installing and configuration of Drupal (open Source CMS)
Installing and configuration of Silver Stripe (open Source CMS) Installing and configuration of Test Maker
Installing and configuration of OLAT (Online Learning And Teaching)
Installing and troubleshooting Network connectivity issues.
Resolving queries related to the user's desktop applications.
Annual Maintenance of All Labs Systems, Printers and Network Components 3. Previous Company: Embeyond Technologies Pvt Ltd.. Position : System Administrator
Duration : Aug 2006 to Dec 2008
Responsibility: Windows
Trouble shooting all types of system and network related problems. Installing and troubleshooting operating systems
Like Windows XP, Win Servers.
Configuring Ms Outlook and outlook express.
Installing and managing Active Directory services. Installing and managing DHCP servers.
Linux
Installing and configuring Linux Servers
Installing and configuring VoIP based Technology and creating users etc… Installing and configuration of OLAT(Online Learning And Teaching). Installing and configuring Drupal (Open Source CMS). PERSONAL PROFILE
Name : G.Naresh Kumar
Father’s name : Mr. Mallikarjunappa G.
Date of Birth : 25 May 1981
Sex : Male
Nationality : Indian
Sex : Male
Willingness to Relocate: Yes
Marital Status : Single
Hobbies : Internet browsing, Watching Movies
Languages known: English, Telugu, Kannada.
DECLARATION
I do hereby declare that the above furnished details are true to the best of my knowledge and belief.
Place: -Bangalore
Date: -
(G.Naresh Kumar)
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