Pharmacy Pharmacist

Lisa Kipper, Pharm.D

**** ********* *****, ********** *****, CA 92646 714-***-**** • *************@*****.*** PHARMACIST

Patient-focused clinical pharmacy professional with 18 years of experience managing staff and processes in fast paced retail, hospital, health care systems, and medical facility environments. Highly adaptable to meet the needs of patients requiring guidance and support, while driving accuracy, integrity, and a commitment to service throughout operations. Areas of Expertise:

Pharmacy Management Program Development Customer Service Disease Management Staff Management Physician Engagement Patient Education Process Improvement Therapy Reviews & Consults Compliance Communication Quality Assurance Prescription Dispensing EPIC MS Office Enterprise RX Micromedics WORK HISTORY

B & B Community and Compounding Pharmacy Yorba Linda, CA 2018 – 2020 CLINICAL AMBULATORY CARE PHARMACIST

Provide direct patient care to a diverse patient population. Specialize in high-risk geriatric complex patients who require extra care for therapeutic medication management.

Accessible Health Care Services, accountable for addressing health care needs, developed sustained partnerships with patients, coordination of care, and patient advocate

Accurate Inventory Control, progress policy and procedures to maintain adequate inventory while managing costs.

Disease Management, increasing patient satisfaction and compliance through education, synchronization, patient support, immunizations, and promoting an engaging environment for all staff and patients Best Marina Pharmacy Corporation Huntington Beach, CA 2018 – 2019 CLINICAL PHARMACIST

Managed a pharmacy team to deliver exceptional care to highly complex patients diagnosed with complicated disease states. Medication management of HIV patients and ambulatory community patients.

Increase Compliance, developed protocol for controlled substances including detailed patient treatment plans, increase compliance with maintenance medications (diabetes management, statins, and cardiovascular)

Patient Satisfaction, Medication Therapy Management, communicate with patients to achieve the best possible outcomes of chronic diseases. Maintain open communication with physicians, nurses and case managers (multi-disciplinary team) to reach therapy goals.

Saddleback Medical Center Laguna Hills, CA 2013 – 2018 CLINICAL PHARMACIST – OUTPATIENT PHARMACY

Direct team of pharmacists, pharmacy technicians and clerks in daily pharmacy operations, including Meds-to-Beds prescription delivery program—drive focus on quality, service, and compliance. Review and reconcile medications, provide disease management for high-risk patients. Educate patients and hospital staff, dispense prescriptions, and manage hospice, palliative and radiology medications.

Oversaw 100% increase in prescription volume over tenure, while maintaining 25%+ profit margin. Created and led successful

“Meds-to-Beds” hospital discharge program, Reduced re-admissions

Streamlined discharge process, while increasing prescription volume by 20% with no increase to pharmacy staff,by participating in LEAN (less employees are needed) projects.

Raised Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) score 35 points in category for patients receiving “communication about medications.”

Recognized as “Employee of the Quarter - June 2017,the only pharmacist to receive the designation in five (5) years. Target Pharmacy Mission Viejo & Brea, CA 2002 – 2013 STAFF PHARMACIST

Prepared and dispensed prescription medicines in fast-paced environment, while advising customers on a range of healthcare matters. Communicated with doctors’ offices and insurance companies as needed, playing key role as point-of contact between patients and providers. Managed inventory, trained new pharmacists, and served as preceptor to pharmacy students Chapman University School of Pharmacy Irvine, CA 2016 – 2019 ADJUNCT ASSISTANT PROFESSOR OF PHARMACY

Teach Experiential Education course that provides opportunity for application of knowledge and refinement of skills, while promoting self-directed learning, fostering professional attitudes, and increasing confidence and competence of students. Serve as APhA Certified Advanced Preceptor.

EDUCATION & CERTIFICATIONS

Doctor of Pharmacy University of the Pacific, Stockton, CA Naloxone Certified Oral Contraception Certified Immunization Certified CAIRS Registered BLS

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