Desktop Support Software
Resume:
LeAlem Woldemariam
**** ****** ***** **, ***** spring, GA 30350
Summary
Customer-focused Desktop Support with more than 10 years’ experience with a broad spectrum of computer operating systems applications and hardware. Exceptional customer service and communication skills; consistently conveys competence and concern to end users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution. Highlights
Troubleshooting proficiency
Documentation & reporting
Exceptional telephone etiquette
Microsoft Office expert
Image and Deployment on client OS
Accomplished with mobile devices
Strong understanding of TCP/IP, DHCP
Patient and diligent
Vast technical knowledge
Effective problem-solving skills
Experience
Desktop support
July 2019 – Current
Kaiser Permanente
Atlanta, GA
Provide support for desktop computer operating systems Google Apps and hardware/peripherals; work with individuals across the Kaiser site.
Remote into client using BOMGAR remote software resolve issues the users deal.
Proactively resolve customer problems with about equipment and services
Deliver just-in-time support both at the Helpdesk and respond to departmental technical emergencies in order to minimize data loss meet deadlines and support needs of users
Test software images developed by Kaiser IT engineers; evaluate software and deploy to site.
Update Inventory management computer and laptops after deployment.
Onboarding process for new hire and offboarding too.
Migration form windows 7 to windows 10 including office 365, one Drive, MS teams.
Follow up Ticket need to close and update the status ticket (Service-now is the ticket system).
Perform basic network tasks in windows networking and AD environment.
Execute Break-fix activities to repair broken devise that include VOIP, pc and laptops. This include contacting vendors for onsite and offsite repairs as necessary.
Monitoring and troubleshooting LAN installed and configured routers and switches. Desktop Support
January 2019 – May 2019
Beyond LED Technology
Atlanta, GA
Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets
& Smartphones (IOS & Android) and Microsoft Office
hardware support including installation, troubleshooting, and replace PC parts, network equipment installation and printer.
Software support included installation, configuration and troubleshooting.
Continually updated personal knowledge of computing hardware operating systems and software Computer Technician
October 2018 – January 2019
NCR
Atlanta, GA
Build/image computers and upgrade replace hardware need to replace.
Break down systems, remove malfunctioning hardware, and install new parts.
Check system software and data integrity.
Giving support for customer hardware problems
Computer Repair tech and Assembler.
Vision Computers INC
September 2017 to August 2018
Accept customer desktop and laptop systems in store for repairs.
Request information about software and hardware issues, document all concerns.
Troubleshoot systems and work with customers to determine needed hardware changes.
Resolve selected issues with smart phones and tablets.
Assemble Desktop computer and laptop.
Inspect operation software and tested new assemble computer and laptop for functionality.
Using ghost image, we build computer form 100-300 computers.
Give support walk-in customers
Computer Technician
Global Technology INC
Atlanta, Ga
June 2017 to September 2017
Assembled computers and Laptops.
Diagnose issues motherboard, videos card and memory replace.
Provided system reports for each desktop repair before returning to customers.
Asset management and inventory follow up after we deploy computer.
IT Support Technician
Astech Computer Service
Addis Ababa, Ethiopia
June 2000 to December 2016
Provided on- site support computer service small business up big offices.
Diagnosed softwires issues, installed updates or new software, and removed malicious programs.
Consulted with customers regarding tectological need as well as technical problems.
Assisted with purchasing equipment specially desktop, printers and laptop.
Installation Network cables and configure network using DNS, DHCPS.
Configuration server and active directory.
Education
Addis Ababa Technical School -Diploma
Certification
A+ And Hp certified
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