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Manager Program

Milpitas, CA
July 28, 2020

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Shailendra Kumar

650-***-**** Milpitas, 95035 CA, USA


A goal-oriented and self-directed Program Manager with over 13 years of proven experience in overseeing and executing complex cross-functional IT programs in a fast-paced enterprise environment, specialized in Program Management, Project Management, Quality Assurance, Client Management, Strategic Planning, Risk Analysis and Business Development.

- Highly skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue.

- Experienced in working collaboratively with other stakeholders, leading Team members and evaluating project progress to achieve results in a timely manner.

- Organized and detail-oriented with proactive and hardworking nature. Expertise in Consumer Electronics (LR devices) and Mobile QA (Android/iOS).

- Expertise in app Releases and Launch management by acting as liaison between Engineering, Product, QA and Configuration management teams.


Project LifeCycle Management Program Management JIRA Agile Scrum Project Risk Analysis Business Strategy Consulting Business Process Improvement Change Management Business Requirement Analysis Product life cycle Management Digital & streaming media App Storyboarding UserInterviews process maps Complex Cross functional management Software Development Lifecycle Industry/Market Analysis & Research LANGUAGE/TOOLS/FRAMEWORK:

JAVA, SQL,HTML,CSS, ADB, Ui Automator, Selenium WebDriver, JIRA, Buganizer, Dashboard, Android Studio, WTT, Product Studio, xcode, Eclipse, TestNG, JUnit, Charles Proxy. OPERATING SYSTEM: Linux(Ubuntu), Window, Mac


HCL America Inc. (at Google Youtube)Program Manager - San Bruno Feb 2013 - Present

Managing and driving YouTube Main Apps and YouTube TV apps QA Projects from initiation to releases on different client platforms [Mobile (Android/iOS), Desktop and Living Room clients like Apple TV and Gaming Consoles].

Working closely with software engineers, QA, product managers and other engineering teams to get high-quality products and features through the software project lifecycle (build, test and release on time).

Consult with stakeholders and partners, keep them informed and report on release milestone dates, as well as various statuses of defects and enhancements in each release.

Maintain accurate records and artifacts for the entire release from release kickoff through release deployment, including a final root cause analysis and lessons learned for any issues identified during the release cycle.

Publishing quarterly newsletters, g3doc-engineering documentation, dashboards and helping teams achieve high project compliance scores.

Understanding complex project requirements from Product managers and engineers. Analyzing bug trends, foreseeing challenges and proposing viable and timely solutions.

Daily and Weekly Status reporting along with Quarterly Business review meetings with the Director and VP.

Managing Offshore teams that span offices, time zones and hemispheres and keep all the players coordinated to ensure delivery on track.

HCL America Inc. (at Microsoft),QA Lead - Redmond May 2010 - Jan 2013

Being an Identity Access and Password Management expert and Quality Lead was managing all the test deliverables for the Management agents developed for Microsoft FIM. Analysis and functional investigation on supported systems to configure Identity Management Integration suite to establish Management Agents connection.

Test planning, documenting the Test Design Specification, designing and developing the Test automation framework, executing the tests, reporting bugs and managing the overall quality benchmark of the management agents.

Coordinate test development activities, evaluate and report performance of project by Generating Business user reports to identify the overall success rate.

Invoking automated test jobs in WTT using customizing commands, management / execution of regular Test passes and generates Test reports with detailed results status.

Liaise and co-ordinate with the environments team, business stakeholders, BSAs and developers during all phases of testing

Analysis and review of the Business, Functional Requirement and Technical Specification documents EDUCATION

B.Tech. (Information Technology)

Shobhit Institute of Engg. and Technology, India 7.2 GPA August 2001 - August 2005

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