Cynthia Andersen

Elk Grove Village IL *****

708-***-****

adew5w@r.postjobfree.com

http://www.linkedin.com/in/cynthiaandersenpmp

Excellent COBOL Application Programmer, Developer. Works with business analysts and team members to develop financial applications and enhancements. Past experience includes development, testing, code documentation and production installation. Have performed maintenance and modification of existing systems. Excels at troubleshooting and recommending and implementing effective solutions. 5+ years of Mainframe COBOL. Experienced in working with DB2/SQL (can code in SQL), MVS, JCL, TSO/ISPF. Strong verbal and written skills, and can communicate clearly with team members and management, with strong attention to detail. Able to work independently. Familiarity with Xpediter, CICS, and SDSF. Experienced writing Business and Technical requirements. Experienced in all phases of software development cycle.

Full time employee:

Release Coordinator HSBC Wood Dale, Illinois 3/05 – 3/08

Wrote code in COBOL and Assembler for HFC and then HSBC, as well as DB2/SQL. Provided change leadership by coordinating multiple releases. Each release consisted of a two to three month time frame, 60 – 90 projects, 20 – 30 project managers, 57 developers, 200 testers and 20-30 business clients. Responsible for resolving all issues with the release. Ability to work with a variety of different audiences. Chosen for Release coordinator position for skills taking the technology team questions and concerns, and working with the business to explain and get answers for IT. Helped to create Release Implementation rules and regulations. Wrote the book on Nightly Support at HSBC when transitioning to New Jersey team from prior Beneficial company that was merged. Responsible for implementation plan, back out plan, contact list, post implementation review.

Reduced downtime of $1MM per hour by coordinating efforts to move projects from Unit Testing to Systems Integration Test region, then User Acceptance Test to Production

Advocate for new project management tool to get consensus with staff to accept change. Identified and moved 500 projects to Niku. Organized training for staff. Resolved tool implementation issues. Results: By having same product in 83 countries saved $1000’s

To enhance quality releases, mentored two PMP study groups to enhance quality release by having consistent communications. Five staff members took test and were certified

By ability to sell ideas and concepts while also challenging others regarding processes, was able to institute a town hall meeting for each release, where each project was represented and discussed so project managers and teams could explain what they were changing that could impact others testing

Tech Lead/BA (Consultant, Business Systems), HFC, HSBC Wood Dale 01/00 – 2/05

Wrote code in COBOL and Assembler for HFC and then HSBC, as well as DB2/SQL. Managed collaborative projects for the Consumer Lending business including new product development, business process improvements and compliance initiatives. Used strong analytical and problem solving skills with attention to detail to implement projects successfully:

Bank Acquisition: Added 3.5M accounts, and saved $4M by loading project 4 months early, merging newly purchased company to the current system. Performed analysis, data mapping tasks, wrote technical and functional specifications, coded, tested and updated 78 conversion programs

Instrumental in migrating customer information from flat files to DB2, performed analysis, logical and physical modeling. Verified field record content at implementation. Result: allowed HI to move to a more flexible IT environment that could be supported in the future

Initiated a new technology across web, client server, IMS and CICS mainframe platforms for a fee refinancing restriction process for non-real estate loans, which identified repeat customers. Created more than $10,000 in new and increasing revenue by loan fees, and avoided fine

Wrote the book on nightly processing. Third on call after primary and secondary needed assistance to SLA (Service Level Agreement. Used JCL, Xpediter to troubleshoot

Volunteer Positions:

Volunteer AITP Chicago Chicago, IL 1/2018 - Present

Volunteer working with Program, Social Media, PMO Shared Interest Group (SIG) Co-chair

Director of Program Management co-chair, managing quarterly Chapter Dinner Meeting programs

PMO SIG Co-Chair, managing Quarterly PMO presentations for members on PMO topics

Volunteer updating Social Media for programs and Shared Interest Group Meetings

Director of Career Development, PMI-Chicagoland 1/2016 – 12/2018

Provide career development for 4000 PMI-Chicagoland members in transition or developing skills.

Direct team of four to create Job Fair, with 14 Recruiting firms, 3 businesses, 2 resume reviewers, with over 100 participants in an hour and a half on June 8. 2016

Enhance website to support Project Managers in careers, and those in transition

Creating Career Development all day event for PMI-Chicagoland members

Director of Knowledge Sharing 6/2009 - 12/2015

Coordinate monthly sessions where 25 – 60 Project Managers share knowledge with peers. Locate facility, facilitator, determine topic, advertise, register, and feed participants.

AAUW Deerfield Area 6/1998 – present

Various positions – co-president, evening book chair, current Webmaster and Social Media chair.

AAUW Jane Addams Illinois Branch 2013 – present

Current Webmaster and Social Media Chair.

As Community Outreach chair, part of team to hold all day STEM conference with 170 girls, 50 parents, 15 colleges, 15 workshops with women leaders in their fields 4/2016

Chicago Midwest Rebild Chapter of the Rebild National Park Society 2011 – present

Project Manager to create www.RebildChicago.org site for 100th Anniversary Meeting.

Chose financial portal for multi-national denominations for event/shirt payment

Worked with stake holders, committee, developer, to get agreement on website detail

Created 40 page welcome booklet, solicited contributions and obtained 48 advertisers

Hands On Suburban Chicago, Arlington Heights, IL 4/10 – 6/11

As Project Manager, collaborated with volunteer executives. Organized, planned and delivered recommendations that saved not–for-profit company $50K on their major fund raising event. Managed the creation of document to enhance future events profitability.

Contract Positions:

Project Manger, Chicago, IL via William Everett Group 1/2020 – 2/2020

Short contract to create Charter Project Plan, RACI, Staffing, Staffing descriptions and Status Reports using Asana, MS Teams, Outlook, and Trello.

Senior Developer Specialist at BMO Harris via A1 + Soft Chicago, IL/Naperville, IL 9/2017-3/2018

Brought in to assist Project Manager with project manager tasks, worked also as a business analyst using relationship management skills directing others in a non-reporting relationship to get agreement from 26 business users for a 140 page Business Requirement document:

Assisted Project Manager to investigate downstream applications, engaged 40 resources for testing

Wrote and revised two 140 page Business Requirements documents, engaging 26 stakeholders for approval. Scheduled meetings, wrote minutes, requirements for two $1MM projects

Revised 36 page Release Management documentation to set expectations for user involvement

Project Engineering Manager at Baxter Credit Union by Sentinel Technologies 7/15 – 10/15

Infrastructure Project manager who managed multiple projects through system development life cycle. Coordinated communications, tracked team status, monitored risk, created, developed and maintained presentation for upper management. Created other program management support documentation. Wrote and maintained Project plans and charters, project documentation.

IT Infrastructure Project Manager at Allstate from CRS Group Corp 6/14 – 3/15

Project manager of Voice, Network, Middleware Infrastructure teams, IDM and TAM security teams. As part of PMO, managed various projects through system development life cycle, such as design confirmation through various architects. Worked to confirm testing, coordinated communications, manage team, approved time and monitor risks. Developed and executed project status reporting to communicate product development project status and identify material changes to projects:

Managed Audio Implementation to add over 960 ports, enhance audio conference abilities

Managed installation of video equipment in over 27 rooms, updating endpoints, wiring closets to Allstate standards

Managed Middleware update, implemented 20 servers, served 10 business areas, with over 100 endpoints, worked with users to verify testing of over 64 applications. Built relationships at all levels of the organization with over 200 stakeholders

Managed project to implement Proof of Concept for lightweight Java platform

Picked up and managed New User Interface to home grown TIBCO tools to ensure tested and implemented into production with production servers

Coordinated projects for over 40 TAM and 20+ IDM projects, helping manager understand project workload of engineers, pending project implementation, closure rate, et cetera

Worked with Security to identify new projects to strengthen corporate security,

Ensured security for video and audio conferences through security documentation on intranet

Ensured proper stage gate review process was adhered to by project team, participating in reviews, reviewed prepared documentation, found similar documentation for team to use

Global Project Manager at McDonald’s from True Group, LLC 9/13 – 2/14

Project manager on Global Infrastructure team. Managed project requirements, schedule, resources, addressed risk and issues and maintained log, estimated, prioritized, maintained project schedule. Created weekly and monthly project reports. Managed project execution, worked with local and global teams. Worked with multiple vendors to provide Outlook support, SharePoint Authentication and authorization, QA testers and QA test plans. Responsible for concurrent Office 365 initiatives:

SharePoint Global Access project, included authentication and authorization for sharing SharePoint team sites, working with global and world wide vendors, as well as Microsoft Project Manager and team of engineers

Migration from one conferencing system to Office 365 Lync Conferencing across the world

Migration from third party plug-in Room reservation system to Outlook Room Finder changing to a room reservation system native to Outlook

Sr IT Project Manager – Large Public School through Blackwell Solutions 6/13 – 7/13

Senior IT Project Manager, kicked off Point of Sale (POS) Project, migrating from paper to SaaS cloud solution. Migrated from manual to automated school lunchroom payment processing system for over 500 schools. Migrated from paper based daily sales reporting system to automated system. Gathered electronic student meal payments through deployment of POS system. Worked with business stakeholders to execute first milestone deliverable. Partnered with Project Manager team that was implementing tool to support POS system.

Project Manager – Loyalty Marketing, Sears – Hoffman Estates, IL through Trillium SG 12/12– 5/13

Lead Business PM in Marketing and Loyalty Services. Managed projects for the Shop Your Way Rewards business team. Typical project consisted of 5 to 7 technical teams and 3 to 15 Operational and Functional teams. Maintained consolidated project plan, project budget, Risk and Issues Log, and Requirements Traceability Matrix (RTM). Managed project from requirements gathering through Implementation. Provided weekly project status and executive status. Managed communications and worked with internal business and technical teams. Worked with business stakeholders to coordinate user acceptance testing and issue resolution. Performed data analysis and interpretation to support business needs. Concurrently managed 6 to 8 projects including:

eCoupons - display of Bonus Points on cash register receipt, e-receipt, business requirements

eCommerce - deliver Android mobile app; using wireframes, Basecamp. Team created experimental app to entice users to download ShopYourWayRewards (SYWR) app, ensure legal compliance

Member Experience - enhanced member experience at check out by streamlining experience, and obtaining additional customer information

Visa Integration - coordinated with 8 teams, integrated outside purchases with ShopYourWay bonus coupon marketing

Analytic Reporting – tracked 80 reports, added reports to Asana, coordinated with teams

ShopYourWay liaison – SYWR liaison with offshore Israeli team, set agenda, resolved noted issues due to lack of onshore response, reported on various joint projects status

Project Manager, JP Morgan Chase – Chicago, IL through Tek Systems 10/10 – 2/11

IT Project Manager for web based internal application system that delivered over 38 enhancements and defect resolutions. Managed and planned project efforts for the coding, testing, solution, documentation and implementation of release. Maintained project plan, worked with change and release management teams. Supported budget and benefits realization tracking though an automated authorization for expenditure process. Worked with business clients to coordinate user acceptance testing and issue resolution. Coordinated external and internal vendor activity for check enhancement. Ensured Sarbanes Oxley compliance. Supported budget and benefits realization tracking through gathering detail from 60 participating stakeholders from different groups to provide request for final processes and implementation.

EDUCATION, PROFESSIONAL DEVELOPMENT AND CERTIFICATION

BA, Purdue University, Hammond, Indiana

PMP Certification, PMI Project Management Institute

Masters Certificate, IT Project Management, George Washington University

Sixth Sigma Green Belt training, Chicago Deming Association, Six Sigma Masters Program, Naperville

Web Maintenance and Design Certificate from Harper College

TECHNICAL SKILLS

MS Project 2007, MS Project 2010, MS Project 2013, NIKU, CA Clarity

Software Quality, Testing, Release Coordination and Change Management.

Six Sigma Green Belt Trained.

Programmer/business analyst in COBOL, Assembler, SQL, SAS, DB2, JCL, offline and online

Software: XPEDITER, FILEAID, TSO, ISPF, CHANGEMAN, PANVALET, FTP, LOTUS NOTES, SyncSort, CAST, CA Clarity, Microsoft Project, MS Access, HP Quality Center, VISIO, WORD, EXCEL, PowerPoint, Test Director, Powerbuilder, Sybase, MKS, Outlook, SharePoint, WorkLenz, Asana, Office365, SolarWinds, Azure, Cloud Computing, Google Docs

Web Design: HTML, Dreamweaver CS3, MS Office FrontPage 2003; Fireworks, Flash CS3, CSS, Basecamp

Network systems, SQL servers, SQL Clusters, Firewalls, maintenance, patching

Operating Systems: MVS (OS390), ACP, TPF, CICS, IMS/VS

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