Engineer Support

SUBHAM SINGH

A-***, Galaxy one Apartment, Near IT EON park, Kharadi,

Pune.

993-***-**** ******.*********@*****.***

OBJECTIVE

As a recent graduate, I am seeking a role which allows me to continue learning and perfecting my skills as I provide high-quality work, and encourages me to flourish as a network technician. EXPERIENCE

Sears Holdings India

21-10-2019 - 01-07-2020

Network Support Engineer

Monitoring & Managing LAN and WAN Infrastructure of the Retail units including Hometown stores, Kmart stores, Sears full line stores, Auto Centers and Non-retail units. Working with the store associates and store managers and provide end to end network support remotely.

Troubleshoot the issues and providing the solution to get the issues to be resolved. Co-ordinating with various vendor teams on daily basis to get the issues escalated and resolved in time. Detailed documentation of the incidents through the ticketing tool and meet the SLA's for the define time frame. Preparing the downtime report on weekly basis. Arranging and working on the P1 bridge calls.

Reporting the on-going issues on regular note and representing NOC team on Operation stability meetings. EDUCATION

ITER, SOA University, Bhubaneswar

2016-2020

B.tech in Mechanical Engineering

7.64 CGPA

Vikash Residential School, Bargarh

2016

12th standard

74.8 %

Vikash Residential School, Bargarh

2014

10th standard

9.2 CGPA

SKILLS

Hands on experience with tools like, Solarwinds - for 24/7 monitoring of the network devices & checking for alerts on device failure & taking action on the same. Sysaid - for maintaining a detailed record of Incidents & troubleshooting steps performed. Putty - for verifying the current status of devices and configure required changes.

ACHIEVEMENTS & AWARDS

Awarded in the online talent recognition program organised in the company. Have been the top performer of my team in the monthly audit of tickets in terms of quantity & quality.

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