Customer Service Sap

Career Profile

*+ years’ experience in supply management, concentrated in the areas of project management, sourcing, analysis, transitional product planning, vendor strategies, and global sourcing expertise

Areas of Strength

Cost containment strategies, project management, problem solving, analysis, strategy execution, Green Belt, adaptability, flexibility, sourcing, communication and customer service, creative solutions, Google Suite, Microsoft Suite, SAP, AutoCAD

Professional Experience

Whirlpool Corporation Benton Harbor, MI

Sourcing Specialist – Injection Mold November 2017 – July 2020

●Led Existing Product sourcing Initiatives (EPI) and New Product sourcing Initiatives (NPI)

Consolidation of current supply base and position parts and resources at strategic suppliers

Onboarding new supplier

Crossfuntional teams to solve product issues in the manufacturing process and to reduce part costs by an average 15%

Led material inquiry projects to find better cost and performing materials for a savings of $1M

Led peer trainings for vendor exits with SOP's created from previous exit experiences

●Leveraged product transitions with strategic suppliers to ensure lowest piece price

Taking advantage of rebates and raw material buys to ensure lowest piece price and at a minimum retain or improve quality

New Product Development projects to source over $50M in new products with strategic sources keeping in mind overall supplier strategy and logistics cost

●Managed 20+ suppliers (including international suppliers)

$60M in spend

5 supplier exits to reduce supply base and reduce logistics cost and part costs total savings over $2M

●Supervised emergency relocation of tools from one supplier to another. Normal relocation timeframe 4-12 months, this effort was accomplished in 3 weeks.

●Sourced new projects through collaboration with New Product Research (NPR) ensuring they align with short and long term strategies

●Negotiated contracts with new and current suppliers to insure supply and protect both parties

Whirlpool Corporation Benton Harbor, MI

Supply Chain Specialist Associate - Metals, Fasteners, Wire racks June 2016 – November 2017

●Managed inventory levels of over 1200 SKU’s using SAP

●Improved departmental processes to improve operational efficiencies, process standardization, and cost reductions

Reduced controllable metals inventory from $8.6M to $5.5M, exceeding the goal of $6.9M

●Developed and maintained multiple reports, dashboards, and priority lists which aided in opportunity identification to improve existing workstreams

●Coordinated shipment transportation via all modes.

●Monitored and prioritized order forecasts, picking, and packing status using SAP for customer orders

●Provided timely communication and excellent customer service to internal and external customers

Haworth Inc. on behalf of The Fountain Group Holland, MI

Supply Chain Commodity Specialist June 2015 – June 2016

●Analyzed supplier performance to identify supplier issues, initiate corrective actions, track performance, and drive supplier improvements SAP, AMAPS, QIS, AP Price Block, DMS, and CAR

●Conducted analysis utilizing Microsoft® software to evaluate technical and financial data driving execution of delivery and quality for the assigned commodities of Wood, Electrical, and Finished Goods

●Identified and troubleshot supplier issues and supported supplier corrective action

●Coordinated supplier development

Ford Motor Company Dearborn, MI

Purchasing Core Intern May 2014 - August 2014

●Created first global case study for 2 engine platforms.

●Compiled and analyzed data for over 100 key and non key commodities

●Found cost opportunities of $100M.

Denso Battle Creek,MI

Purchasing Intern May 2013 - August 2013

●Overall helped to save a projected total of $460,000 a year

●Performed testing for localization projects

●Gathered data for periodic price reduction negotiations

Education

Western Michigan University – Haworth College of Business Kalamazoo, MI

Bachelor of Business Administration

Major: Integrated Supply Matrix Management

Minor: General Business

Certification

Six Sigma Green Belt

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