Manager Program

IT Project Management • Waterfall & Agile Methodologies • Governance • Stakeholder Alignment • Risk Management • Budget & Schedule Management • Negotiation & Influence • Presentation • Creative Problem Solving • Vendor Management • Planning & Prioritization • SDLC • Data & Business Analytics • Business Intelligence • Executive Reporting • Change Management • Process Improvement • Leadership • Customer Support • Telecom • Systems Integration • Networking & Infrastructure • Design Thinking Professional Recognition

“Above & Beyond” & “Motivator” Peer Awards Hult San Francisco 2019

CEO’s Key Contributor Recognition - Top 10% high performing employee Ericsson Global 2014

Project management Recognition Award - Achievement for key account Ericsson RMEA 2013 Professional Experience Master’s Program Project Manager – HULT INTERNATIONAL BUSINESS SCHOOL San Francisco, USA 2019-2020

Managing all back-end tasks for multiple courses in Masters of Disruptive Innovation Program with 120 students.

Creating process improvements resulting in around 20% increase in efficiency. Business & Product Growth Strategist – MEDIAMELON San Francisco, USA 2019

Discovered opportunity in new market in an emerging industry with 90 billion USD estimated valuation by 2020 & developed growth strategy for 2020.

Created marketing initiatives for growth in brand awareness metrics. Founder & Entrepreneur Program Manager Product Manager – KITCHENING Elissar, Lebanon 2016 - 2018

Founded Kitchening, 1st eCommerce meal kit delivery B2C service in NME: From ideation & market research to business model

& brand creation; From creating operations systems, workflows & processes to setting financial & inventory management systems; From contracting to team recruiting; From designing & developing product & marketing channels to testing & launching.

Grew in 7 months a customer base & produced profit to gain back a quarter (1/4) of investment.

Operated business: From partnerships & procurement to team management & culture creation; From data collection to data analysis & insights; From product & processes’ launch to continuous improvement & optimization; From brand awareness to customer retention.

Program Manager Customer Project Manager – ERICSSON Beirut, Lebanon 2012 - 2016

Cashed in 19 million USD for key account in 1 year for program of telecom customer projects, managed life cycle end-to-end & completed with services margins > 88% & billing milestones ahead of schedule.

Led 5 million USD mega project for ITPC Iraq with Ministry of Communication & Japanese consultancy; Project had 14 different node/ server types & 27 remote & local cross-functional multi-national team members.

Managed & closed 2 concurrent critical & complex projects for Zain within budget & schedule: LTE deployment project & 1st migration project of its kind to be deployed in region – Customer Satisfaction Index > 85%; Project was archived as a “Best Practice” project & regional article was released on the subject.

Led change management program in North Middle East; Stretched in 5 months 100% Adoption KPIs for NPI of centralized governance & program management reporting platform.

Consulted as a program manager for Global Services Business Unit to set up Project Management Service strategy; Optimized project management workflows; Streamlined 3 processes; Created centralized communication channel; Delivered educational e- presentations for > 1000 managers/session globally.

Coached, mentored & held training & workshop sessions on project management practices & internal tools for North Middle East managers; Supported project managers in resolving project issues (finance, strategy or governance).

Handled additional responsibilities: Analyzed & documented pre-sales opportunities as Contract Fulfillment Responsible; Drove PMO financial programs; Foresaw Sales Lead Generation Process for key account. Eliane Ammoury “There is always a way.”

Seasoned project & program management professional leading customer projects, strategic initiatives, & cross-functional teams with proven experience in corporate & entrepreneurial tracks; Setting roadmaps, data-driven process improvements & actionable plans aligned with business requirements & objectives; Solving business & technical issues & making decisions in VUCA environments while inspiring trust & collaboration towards high ROI results. San Francisco, California 757-***-**** ********@*****.*** https://www.linkedin.com/in/elianeammoury Other Positions

Startup Business Consultant – ACTIVINGO San Francisco, USA 2020

Business Development Partner – NET-RECRUTE Beirut, Lebanon 2018-2020 Net-Recrute is French based recruiting & HR Consulting company – http://www.net-recrute.net/

Project Team Leader (technical) System Integration Services Engineer – ERICSSON Beirut, Lebanon 2010 - 2012

Customer Support Services Engineer Emergency Handler – ERICSSON Beirut, Lebanon 2007 - 2010 Education

Master of Business Administration (MBA) specialized in Business Analytics Distinction August 2019 Hult International Business School San Francisco, California

Product Management in IOT - Internet of Things Course Grade “A” May 2019 Stanford University Palo Alto, California

Bachelor of Computer Engineering (BE) & Minor in Mathematics Honor Society February 2007 Lebanese American University Byblos, Lebanon

Certification & Technology

Certifications: PMP (Project Management Professional) • Management Consulting Analyst (MCI) • PMI–ACP (Agile Certified Practitioner)

Technology: MS Project Server • MS Project • Microsoft Office • Google Suite • Excel • Microsoft DevOps • SAP • Confluence • Trello • Smartsheet • Tableau • Oracle • SQL • C • NoSQL MongoDB • Visio • HubSpot • Salesforce • Google Analytics • WordPress & WooCommerce • MailChimp • Power Editor • Slack • Zoom Additional Information

Languages: English (proficient) • Arabic (proficient) • French (professional work proficient)

Social Roles: Leadership Role for Hult’s Gender Intelligence Club • Board Role for Hult’s Entrepreneurship & Innovation Club • Project Management Institute Member • Toastmasters Member

Volunteering: Transatlantic Sync Summit 2019 • Tech Inclusion Conference SF 2019 • Expat Women Events SF 2019 • Big Blue Sea Environmental Campaign

Interests: Artificial Intelligence • Photography • Hiking • Traveling (> 25 countries visited)

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