Service Representative Customer
Resume:
STEPHON HOOD
Stone Mountain, GA 30088 770-***-****
************@*****.***
P R O F E S S I O N A L E X P E R I E N C E
PRIDE STAFFING, Norcross, GA
Shipping/Receiving Clerk, October 2019 to March 2020
Verified and kept records on incoming and outgoing shipments
Determined method of shipment
Unpacked and examined incoming shipments, rejected damaged items, recorded shortages, and corresponds with shipper to rectify damages and shortages
Routed items to various departments
Examined outgoing shipments to ensure shipments meet specifications
Maintained inventory of shipping materials and supplies
Other duties as assigned
ONIN STAFFING, Norcross, GA
Shipping/Receiving Clerk, July 2019 to October 2019
Verified and kept records on incoming and outgoing shipments and prepared items for shipment: Compared identifying information and counted, weighed, or measured items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records
Determined method of shipment, utilizing knowledge of shipping procedures, routes, and rates
Affixed shipping labels on packed cartons or stencils identifying shipping information on cartons, using stenciling equipment
Assembled wooden or cardboard containers or selects preassembled containers. Inserted items into containers, using spacers, fillers, and protective padding
Posted weights and shipping charges, and affixes postage
Unpacked and examined incoming shipments, rejected damaged items, recorded shortages, and corresponds with shipper to rectify damages and shortages
Routed items to departments
Examined outgoing shipments to ensure shipments meet specifications
Maintained inventory of shipping materials and supplies
May direct others in preparing outgoing and receiving incoming shipments
WALMART, Stone Mountain, GA
Cart Associate/Courtesy Clerk, October 2018 to July 2019
Retrieved and maintained carts
Assisted customers with carryouts
Assisted with bagging for quick and efficient checkout
And other miscellaneous duties as assigned
FOOD DEPOT, Stone Mountain, GA
Cart Associate/Courtesy Clerk, March 2018 – October 2018
Retrieved and maintained carts
Assisted with bagging for quick and efficient checkout
Assisted customers with carryouts
Placed returned merchandise back on shelves
Cleaned up spills and other miscellaneous duties as assigned
DONNELLY COMMUNICATIONS, Atlanta, GA
Customer Service Representative, May 2016 – August 2017
Resolved customer complaints via phone
Filed reports based on customer comments
Managed large amounts of incoming calls
Advised on company information
Utilized computer technology to handle high call volumes
KROGER, Stone Mountain, GA
Courtesy Clerk, June 2015 – May 2016
Assisted in the quick and efficient checkout service of customers
Helped unload grocery items on checkout stand
Placed returned merchandise back on shelves
Assisted customers in locating items and provided them with product information
Identified various kinds of items and ensured that they are separately bagged
E D U C A T I O N
MOUNT ZION HIGH SCHOOL, Jonesboro, GA
High School Diploma, May 2015
A D D I T I O N A L S K I L L S
Strong work ethic
Web and tech savvy, require little to no training
Good communication skills
Enthusiastic and dependable
1518 Burnstone Drive, Stone Mountain, GA 30088 770-***-**** ************@*****.***
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