Citrix Engineer

RAHUL MAHAJAN

C-***, *st Avenue, Gaur City-*, Sector-4, Greater Noida - 201009

Contact: +91-971*******; Email: ******@*****.*** ;Date of Birth: 20th December, 1989 CITRIX ADMINISTRATOR HAVING 8.6 YEAR EXPERIENCE

Seeking a challenging and rewarding opportunity with an organization of repute which recognizes my true potential and effectively utilizes/ nurtures my excellent analytical and technical skills PROFILE

• 8.6 years of experience of technical and Administration support in managing the entire spectrum of functions related to Citrix XenApp, XenDesktop, PVS like Administration, Software Installation, Publishing, User management etc. Currently working as Information Technology Analyst at Tata Consultancy Services.

• Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments. Technical Proficiencies

Operating systems Windows Servers 2003, 2008 R2 & 2012, Windows 7.0/8.0, Windows 10 Citrix Environment XenApp, XenDesktop, PVS, MCS, StoreFront, XenServer, NetScaler, Licensing, Director, User Profile management, Installation and configuration of Farm & Sites, Application Testing in Environment Before Production, App-V, Appsense

Virtualization VMware

Amazon AWS EC2, S3, Load balancing, VPC etc.

PROFESSIONAL EXPERIENCE

TCS Since Jul’18

I.T. Analyst

• Responsible for monitoring and maintaining of XenApp/XenDesktop Servers with PVS.

• Responsible for monitoring and maintaining of App-V and Appsense environment.

• Creation and updation of App-V packages and publishing in Citrix Environment.

• Handling profiles and policies in Appsense.

• Knowledge of Netscaler.

• Knowledge of AWS EC2, S3, Load Balancing, VPC etc

• Providing SIPs to client in order to ensure better infrastructure.

• Handling all L3 level escalations pertaining to PVS or Delivery Controllers.

• Maintaining users, computers, Groups, OU’s for Citrix Infrastructure.

• Ensuring session hosts availability for all delivery groups.

• Interacting with end users for resolution of various issues related to environment access.

• Troubleshoot various issues related to Citrix application and Citrix servers.

• Troubleshooting all user related issues.

• Providing 24/7 Production support for Citrix environment including On-Call.

• Handling escalations across the world related to Citrix farm related issues, access related issue.

• Managing, and troubleshooting Citrix Storefront sites. HCL TECHNOLOGIES PVT LTD Jul’17 – Jul’18

Technical Specialist

• Responsible for monitoring and maintaining of XenApp/XenDesktop 7.15 Servers with PVS.

• Handling transition related activities for the client ExxonMobil.

• Performing disaster recovery, RCA and SLA/KPI meetings.

• Experience on handling bridge calls with client to figure out issues in project.

• Hosting Conference Call for KT sessions and training HCL counterpart.

• Handling all L3 level escalations pertaining to PVS or Delivery Controllers.

• Doing application review and portfolio assignation.

• Deploying popup on old servers which helps users to figure out which servers are going to decommission.

• Maintaining users, computers, Groups, OU’s for Citrix Infrastructure.

• Ensuring session hosts availability for all delivery groups.

• Interacting with end users for resolution of various issues related to environment access.

• Responsible for administering and supporting 2500 XenApp 4.5, 5.0 & 7.15 server environments.

• Troubleshoot various issues related to Citrix application and Citrix servers.

• Troubleshooting all user related issues by monitoring Director.

• Providing 24/7 Production support for Citrix environment.

• Initiator of Decommissioning of servers from Old environment and move them to new environment.

• Application Retirement and Hide Out process from Old Environment.

• Handling escalations across the world related to Citrix farm related issues, access related issue.

• Managing, and troubleshooting Citrix Storefront sites.

• Preparing report pertaining to server performance, load testing, Monthly activities, major activities, and highlights.

• Monitored Citrix server’s health regularly.

HCL TECHNOLOGIES PVT LTD Sep’15 – Jul’17

Senior Specialist

• Responsible for monitoring and maintaining of XenApp 4.5 & 5.0 HSD Servers.

• Responsible for monitoring and maintaining of XenApp 7.9 Servers with PVS.

• Maintaining users, computers, Groups, OU’s for Citrix Infrastructure.

• Interacting with end users for resolution of various issues related to environment access.

• Responsible for administering and supporting 1500 XenApp 4.5, 5.0 & 7.15 server environments.

• Troubleshoot various issues related to Citrix application and Citrix servers.

• Monitored Citrix server’s health regularly.

• Providing 24/7 Production support for Citrix environment.

• Initiator of Decommissioning of servers from Old environment and move them to new environment.

• Application Retirement and Hide Out process from Old Environment.

• Handling escalations across the world related to Citrix farm related issues, access related issue.

• Managing, and troubleshooting Citrix Web interface sites.

• Preparing report pertaining to server performance, load testing, Monthly activities, major activities, and highlights. CHETU INDIA PVT LTD Mar’14 – Sep’15

Citrix Administrator

• Responsible for monitoring and maintaining Citrix XenApp 6.5 Servers.

• Handling all user related issues for the client SJRMC.

• Maintaining users, computers, Groups, OU’s for Citrix Infrastructure

• Interacting with end users for gathering the requirements for on boarding the applications to Citrix Servers

• Responsible for administering and supporting 140 Citrix XenApp 6.5 servers.

• Troubleshoot various issues related to Citrix application and Citrix servers.

• Monitored Citrix server’s health regularly.

• Provided 24/7 Production support for Citrix environment.

• Installation, publishing & testing of new applications on Citrix Servers.

• Managing, deploying and troubleshooting Citrix Web interface sites. PC SOLUTIONS PVT LTD Sep’13 – Mar’14

Jr. Project Engineer

• Involved in performing L1 tasks on servers in addition to Windows Server for various clients like Carlsberg, Maruti Suzuki, MetLife etc.

• Performed Citrix XenDesktop 5.6 POC for client MetLife.

• Involved in performing User Acceptance Test(UAT).

• Expertise in troubleshooting server side issues involving Low Disk Space, Service restart, Performance registry changes with issues and CPU utilization.

IIHT CLOUD SOLUTIONS PVT LTD Mar’12 – Sep’13

Trainee

• Handling installation of Citrix Receiver.

• Monitoring of server load, RAM and CPU performance.

• Handling issues related to receiver and Wintel.

• Responsible for administering and supporting 10 Citrix XenApp 4.5 servers. TRAININGS

XenApp 7.6: - From Citrix (remotely)

PVS 7.9: - From HCL at TAI InfoTech

XenApp 7.6: - From HCL at TAI InfoTech

XenApp 6.5: - From PC Solutions at Koenig Solutions ACHIEVEMENTS

• Received several client appreciations for contribution in the project.

• Got rating of 5/5.

• Received best employee certificate.

EDUCATIONAL CREDENTIALS

B. Tech in CSE: 2011 ~ Jammu University

Higher Secondary: 2007 ~ JKBOSE

Senior Secondary: 2005~ JKBOSE

Permanent Address: Mohalla Panditian, Gali Tube Well, Near Tilak Karayana Store, Paloura, Jammu Passport Details: J8670476

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief. Date: -

Place: -

(RAHUL MAHAJAN)

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