Desktop Support Engineer
Resume:
RYAN T. LUSICA
Lot * Blk. **, Saudia Village, Phase II, Imus, Cavite
Mobile No: +63-966-***-****
Current Location: Mandaluyong, City
Email Address: **********@*****.***
Skype Account: **********@*****.***
OBJECTIVE: To land a challenging career in Information Technology industry with regards to hardware, software, network and application development to utilize my skills and experience and provide growth opportunities. WORK EXPERIENCE
Deltaclout Inc.
SM Aura Tower, BGC Taguig
Jan 2019-Present
IT Supervisor
Supervisory Level
Corporate System and Application Support
• Monitor, supervise and provide training to all IT staff with regards to application and system used within the company.
• Implements MIS standards and policies in compliance with Audit
• Plan and create modules to incorporate with the existing system in order to meet new requirements using Visual FoxPro Application.
• Responsible for data extraction from existing databases using Fox Pro DBF, MS SQL if needed.
• Ensure confidentiality of all corporate Data and programs.
• Handles ADHOC Reports needed by the higher management.
• Manage the development of HRIS and other applications in the company.
• Handles Desktop Support Team.
Infrastructure Support
• Firewall Administration (Mikrotik)
• Supervise all hardware and network troubleshooting.
• Database/Network Files Backup Procedure.
• Server maintenance and administration
• Antivirus administration, upgrade and updates.
• Monitor software/application licenses (MS Application and OS).
• Planning and execution LAN) Intranet setup changes.
• Anticipate future network needs and identifies proactive solutions.
• Active Directory.
Al Sale Eastern Company
LTD.
Al Khobar, Saudi Arabia
Mar 2016-May 2018
IT Engineer
Supervisory Level
Corporate System and Application Support
• Manage and administer system and all applications used by the company (FOCUS Application)
• ADHOC Reports.
• Audit System credibility when it comes to report generation. Infrastructure Support
• Cyberoam Firewall Administration
• PABX Avaya basic administration
• Infrastructure and hardware upgrades and maintenance.
• Server administration, maintenance and upgrades.
• Database Backup
• Antivirus administration, upgrade and updates.
• Monitor software/application licenses (MS Application and OS). Radiowealth Finance
Company
DMG Center, Mandaluyong
Feb 2012-Feb 2016
System Analyst/Application
System Engineer 2/Programmer
Supervisory Level
IT Audit
• Database security
• Maintain Backup integrity
• ADHOC reports
• Data mining for special reports needed by higher management. Corporate System and Application Support
• Supervise and monitor IT Staff (Desktop Support Team Nationwide)
• Delegates on-call support equally to all IT Staff
• Handles all monthly, yearly and all periodical reports needed by the company.
• Interacts with clients (Department/Branches nationwide) to resolve programs and databases issues in a timely manner.
• Program source code modification using Visual Fox Pro. KRI - Resolve all program and database concerns within 24 hrs. Software Development & Implementation:
• Formulates requirements, recommend alternative solutions to improve the efficiency and performance of new or revised systems applications.
• Handles Development Documentation such as Requirement Analysis, Programs and Functional Specification, Data Flow Chart, ER Diagrams, UML Diagrams etc.
• Develop and revise modules for Accounts Payable, Accounts Receivable and even Branch Information System using Fox Pro Application.
KRI – Meets project deadline
Infrastructure Support
• Firewall Administration (Mikrotik)
• Supervise all hardware and network troubleshooting.
• Database/Network Files Backup Procedure.
• Server maintenance and administration
• Antivirus administration, upgrade and updates.
• Monitor software/application licenses (MS Application and OS).
• Planning and execution LAN) Intranet setup changes.
• Anticipate future network needs and identifies proactive solutions.
• Active Directory.
Astra Commercial
Tabuk, Saudi Arabia
Sep 2009-Feb 2012
Corporate System and Application Support
• Microsoft GP Dynamics
• MS Application Desktop Support
IT Engineer
Supervisory Level
• Database administration (SYBASE SQL)
• Visual Fox Pro Application
• Handles Inventory Procedures both Main Office and all Sites Infrastructure Support
• Active Directory
• Server Configuration and setup
• ISP monitoring
• Database backup and replication
• LAN setup
• POS IBM Machines setup and configuration
• SCALE Machines setup and configuration (BI ZEBRA)
• Antivirus
• MS Licenses
Filpride Energy Corp.
Jollibee Center, Ortigas Center
Apr 2007-Sep 2009
IT Supervisor
Supervisory Level
Corporate System and Application Support
• MS Application Desktop Support
• Maintain in-house developed Accounting System
• FoxPro DBF
• IT Staff Supervision
Infrastructure Support
• Server setup and maintenance
• Active Directory
• Database Backup
• Licenses monitoring
• Network Maintenance
• Retail branches Machines and infrastructure maintenance and monitoring. Espa-Fil Export and Import
Cordillera, Mandaluyong
Oct 2006-Jan 2007
IT Staff/ Rank and File
Corporate System and Application Support
• Desktop Support
• Network Support
• Creates module using Foxpro application
Filpride Energy Resources
Jollibee Center, Ortigas Center
Aug 2005-Aug 2006
IT Staff/ Rank and File
Corporate System and Application Support
• Desktop Support
• Network Support
• Creates module using Foxpro application
Educational Background
New Era University Diliman, Quezon City BS Computer Science New Era High School T. Sora, Quezon City Secondary Commonwealth Elementary School Commonwealth, Quezon City Elementary Skills
PARTICULARS BEGINNER INTERMEDIATE EXPERT
Project Management
System Analysis and Design
Manpower Management
Visual FoxPro Programming
MS SQL
Fox Pro DBF
MS Application (Word, Excel,Powerpoint etc.)
C# Programming
PHP
Website Development (WORDPRESS)
Server Setup and Configuration
Active Directory Setup and administration
Firewall Administration (CYBEROAM, ASTARO,PFSENSE,MIKROTIK) Network LAN / WAN
Network Infrastructure ( Cabling )
Hardware Support/Troubleshooting
Desktop Support
Virtualization (VMware)
Data Mining (ADHOC)
IBM POS Machines / Scales Zebra
PABX Administration / CCTV
Character References Personal Information
Nial Lanuzo IT Supervisor 091*-******* Age 38 yrs. old Jairus Quintero SAP Developer 094*-******* Religion Iglesia Ni Cristo Marvin Balindres IT Staff 095*-******* Status Married Ryan Lim Auditor 091*-******* Height/Weight 5’5 / 140.00 lbs.
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