Desktop Support Office
Resume:
SKILLS & CERTIFICATIONS
IT Skills: Computer assembly and disassembly, Run cables, troubleshoot connections, identify and activate external ports (USB, HDMI, serial, VGA, etc.), Troubleshoot and/or activate external ports (USB, HDMI, serial, VGA, etc.), Create bootable disk or USB, Connect hardware (hubs, switches, Cat5 and Cat6 cable, patch panels)
Professional Communication: Technical Writing, Problem Solving and Critical thinking skills, Written, verbal, and nonverbal business communication
Technical: MS Office 2016 (Excel, Word, PowerPoint, Outlook), Firewall and Anti-virus software
PROFESSIONAL EXPERIENCE
Salem Public Schools Salem, MA
Desktop Support JAN 2020-PRESENT
Imaged up to 200 Chromebooks to be connected to the Salem Public Schools network for the elementary schools in the city
Accomplished 4-5 repairs a day for Chromebooks with hardware and software issues
Completed tickets for Chromebooks using a ticketing system called Alloy
Set up Chromebook carts for classrooms and library
Giles Wine Woburn, MA
Cashier JULY 2019-PRESENT
Served over 50 customers daily consisting of handling cash and packaging the customer’s items
Completed orders over the phone for curbside pickup handling customer’s payment credentials through process
Whole Foods Market Lynnfield, MA
Dishwasher AUGUST 2018-MAY 2019
Handled hundreds of dishes per a shift ensuring the cleanliness of the kitchen
Cooked around 100 rotisserie chickens every shift using a rotisserie machine
EDUCATION
Year Up Boston, MA
Advanced Information Technology Student SEPTEMBER 2019 – JULY 2020
Completing a one-year, career-development program comprised of college-level courses (ACE accredited), professional training, and a six-month internship in Information Technology
Relevant coursework: Computer Information System courses, Business Communication
Worcester State University Worcester, MA
Computer Science SEPTEMBER 2017-MAY 2018
Relevant coursework: Computer Science Course, Introduction to Programming, CIS 101
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