Customer Service Computer

Ammar Um’Rani

***** ****** ******* ****, *******, FL 32828 H: 407-***-**** E: **********@*****.***

Career Overview

Diligent, ambitious graduate seeking a career in Information Technology to deliver quality work, collaborate with colleagues and acquire expertise.

Education and Training

Bachelors of Science, Information Technology 09/2013 – 06/2016

Monroe College – New Rochelle, New York

Qualifications

Computer Hardware Troubleshooting

Computer Software Troubleshooting

Mobile Device Troubleshooting

Problem Solving

Time Management

Conflict Resolution

Customer Service

Analytical and Logical Thinking

Team Leadership

Network Troubleshooting

Salesforce Administration

Technical Skills

OPERATING SYSTEMS: Windows XP, Vista, 7, 8, 10, and Kali Linux, Ubuntu, Mac OS

MICROSOFT OFFICE: Word, Excel, PowerPoint, Access 2007 - 2015

NETWORKING: Cisco Routing and Switching, Active Directory, VMware

SECURITY: Wireshark, OpenVas, Nmap, Aircrack-ng, Autopsy

PROGRAMMING LANGUAGES: C++, HTML, PHP, CSS, JavaScript, Java, Visual Studio, Node.js, Ruby on Rails

Work Experience

Technical Product Support Representative III 05/2019 - current

Fidelity National Information Services – Orlando. Florida

Troubleshooting complex Production (financial-impacting/time sensitive) technical and interface issues on the IBM i, Sun/Solaris (Unix), and Microsoft OS/Server platforms (including banking core applications).

Reviewing and debugging system logs; executing and prompting high-level commands to fix file, connection, program, and processing errors.

Taking ownership and explaining resolutions/approaches externally to Financial Institutions (including CEOs and other high-level executives)

integrating with other network/systems/application teams internally to collaboratively solve problems.

Prioritizing escalations in a fast-paced environment; interacting with programmers to identify defects.

Produce Associate 07/2017 – 05/2019

Walmart - Orlando, Florida

Provided premier customer service, including greeting them and responding to questions

Filled and rotated produce cases and dry tables

Unloaded product from trucks

Dynamically sold products by providing customers with information needed to make product-related decisions

Broke down pallets, separating produce for sales floor, cooler and/or back room prep area

Processed and/or wrapped produce items prior to filling cases and dry tables

Verified ads, hanged current sale signs, and removed out-of-date sale signs

Performed routine price changes on products

Processed “Value Added Items” for Produce Specialty section

Operated pallet jack, electric pallet jack, scissor lift, baler, compactor and scrub machine

Junior Computer Technician Intern 05/2016 - 07/2016

Netcom Plus - Eastchester, New York

Physical computer and peripheral set-up

PC/ MAC computer repair

Modified hardware functionality

Printer and fax setup/repair

Network adapter configuration

Media device wireless connectivity

Installed/ configured VoIP

Antivirus and antispyware software installation

Detected and removed viruses, spyware, root-kits, worms and trojans

Cleaned computer registry

Monitored emails for spam mail

Configured and secured router

Data transfer/ recovery

Cell Phone Repair

In Home/ Store Service

Security Updates

Boot Time Optimization

Enabled Security functions

Diagnosed Computer compatibility and updates before software installation

Modified / Tested Hardware functionality

Customer Service 09/2015 - 07/2016

Goodwill Industries Store and Donation Center – New Rochelle, New York

Utilized Point of Sale system

Inputted and retrieved customer’s contact information and donations into company database for tax purposes

Provided support to customers with donation quantities including but not limited to electronics

Provided assistance in loss prevention procedures

Ensured excellent store cleanliness

Clarified questions regarding store and its merchandise

Organized store inventory

Carried large heavy furniture for customers to their vehicles

Assisted in store computer troubleshooting

Accomplishments

Honors and Awards: President’s List Fall 2013 and Dean’s List Winter 2014

Extracurricular Activities

Monroe College Honor’s Program 01/2015 - 12/2015

Volunteer in numerous community service activities

City excursions to New York’s landmarks

Monroe College Information Technology Student Association Club 02/2015 – 12/2015

Attended computer shows and events

Conducted and participated in technology related workshops

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