Front Office Assistant

RESUME

Rohan Prajwal Menezes

Phone: +974-********

Email: ****************@*****.**

OBJECTIVE

Seeking position for Front Office Administrator to maximize customer satisfaction and increase repute of employer by utilizing exceptional customer service through diligent management. Adept at encouraging more business through meaningful engagement and a commitment to managing guest and client relations. WORK EXPERIENCE

Qatar Airways, Qatar (May 2019 to July 2020)

Cabin Crew

• Understand the duties of your assigned position during flight and act your best

• Ensure the satisfaction of passengers by answering questions and offering them assistance

• Check cabin before take-off to ensure compliance to safety regulations

• Welcome travellers on board and help them to their seats when necessary

• Serve food and beverages and sell products

• Give the “safety” presentation in a well-prepared manner

• Monitor the cabin frequently for the entire duration of the flight

• Adhere to established regulations and procedures

• Remain calm and offer assistance to passengers in the event of an emergency

• Give particular attention to passengers with special needs (children, disabled, elders etc)

• Prepare accurate reports concerning any significant issues or happenings Jet Airways, India (October 2017 to September 2018) Cabin Crew

• Managed and coached junior cabin crew members during flights.

• Influenced business- and first-class clients to make educated beverage-pairing decisions based on taste and meal menus.

• Relayed communication to passengers and cabin crew and from the flight deck in a professional and personable manner.

• Assisted passengers and instructed on passenger safety. Jet Airways Ind Ltd, India (January 2016 to September 2017) Costumer Service Assistant

• Assist passengers with self-service check-in kiosks

• Inspect and verify passenger documentation

• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

• Manage passenger baggage processing including handling and fee calculation if applicable

• Direct passengers through Customs, Immigration, and quarantine as required

• Make public address announcements as required

• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

• Operate computers and specialist equipment such as air-bridge, scanners and airline specific software

24/7 OPTUS, Australia (August 2015 to January 2016) IT Support Helpdesk

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team ACADEMICS

BSC-Bachelor of Science (June 2012 to April 2015)

Poorna Prajna College - Manipal, India

• Mathematics, Physics, Information Technology

Higher Secondary Education (June 2009 to March 2011) St.Marys Pre-university College,Karnataka Board, India

• Science-Physics, Chemistry, Biology.

SKILLS/ABILITIES

• Proficient at MS Office

• Confident and adaptable to changing environments

• Decision making and problem-solving skills

• Proactive in terms with safety

• Efficient and reliable team player

• Multitasking

INTERESTS

Along with Professional life, my interests revolve around playing Cricket and football and also love to play indoor games like table tennis and pool. I love to socialize and converse with people. Rescuing stray animals is something that brings peace and joy in my life. PERSONAL DETAILS

DECLARATION

I’m Prajwal Menezes, hereby declare that the above information is true and correct to the best of my knowledge and belief; nothing has been concealed or distorted. Passport Number

K2669044

Qatar ID

293********, NOC is available

Date of birth

26-04-1993 (27 Years)

Qatar Address

Najma, Doha, Qatar

Nationality

Indian

Language

English, Hindi, Kannada, Konkani, Tulu

Contact this candidate