Information Security Desktop Support
Resume:
Delshon Harris
**** ****** ****, *******, ** ****2
*******.******@*****.***
Summary
** ***** ** ** ********** (5 years of Information Security experience)
DoD 8570 CERTIFICATION: Comptia A+ ce - Expiration Aug. 2022
DoD 8570 CERTIFICATION: Comptia CYSA+ CyberSec - Expiration Aug. 2022
DoD 8570 CERTIFICATION: Comptia Security+ ce - Expiration Aug. 2022
CERTIFICATION: CompTIA Security Analytics Professional – CSAP Expires 2022
CERTIFICATION: HDI certified HDA- Help Desk Analyst (Higher Mastery Level) “HDI cert#: HDA416661
Skills
•Hardware: break/fix and troubleshooting for Microsoft Surface Pro, Surface Studio, Zero clients, Thin clients, PCs, Macbooks, iMacs, Mac Mini, laptops, scanners and printers
•Networking: troubleshooting via TCP/IP commands. Installation/Upgrading of Cisco switches
•Software: Liquidware, Manage Engine Desktop Central 10, Manage Engine ADManager Plus, Lansweeper, Cisco AMP, Dispatcher Paragon, Canon Uniflow, Office 365/Office 2016, Adobe Enterprise ID, DUO Security, Citrix, Dell Kace, Mac OS X, Windows 10, 8.1 and 7, Remedy, Bomgar, Dameware, Active Directory, Tenable Nessus scanning tool, McAfee Secure scanning, Check Point "Pointsec" encryption, Linux, Tripwire Host intrusion detection, IDS monitoring, TCP/IP
•General: strategic planning, time management, organizing, goal setting, leadership, analyzing data, troubleshooting, team building
•Intermediate Programming: Java, C++, Linux Shell Script
Testimonials
"Delshon is an exceptional IT professional and leader. He consistently exceeded our expectations and was a team player. It was a pleasure guiding him during his contracted time with us."
- John Martin, Supervisor, UMMC
"Delshon had an enormous positive impact on our company. He is a man of integrity, discipline, loyalty and vision. I could not have asked for a stronger leader and friend. I see nothing but great things for Mr. Harris in the near future."
- Pariss Vann, Senior Vice President, 5linx Enterprise
Experience
Vertex Aerospace (Contracted through Lancesoft Inc.)
Desktop Support Analyst Madison, MS Jan 9, 2020 – current
Windows 7 to Windows 10 migration using Liquidware “Profile Unity” and manual migrations. Traveled to military bases to migrate Vertex employee from Windows 7 to Windows 10 and resolve any OS, Hardware or network issues that occurred on site.
Windows 10 OS troubleshooting and maintenance
Used Microsoft Active Directory/Manage Engine ADManager Plus to manage end users, computers and other devices.
Manage Engine Desktop Central 10/Bomgar: use this tool for administrative remote support
Lansweeper: use this tool to gather important device information while troubleshooting end user issues.
Printer support: Konica Minolta dispatcher paragon and Canon’s uniflow
Networking: assisted Network Administrator with 3 Core upgrades. Replacing over 60 CISCO switches and fiber cable upgrade. Physical installation of CISCO switches in racks.
2 Factor Authentication support maintenance for DUO Security software and physical tokens
Tracked inventory and deployed assets. Packed and shipped IT assets to end users globally.
Break fix/Hardware: repaired, configured and imaged Microsoft tablets, Zero Clients, HP/Dell desktops/laptops, MFP printers, etc…
Software installations: SAP, Catia, Microsoft Office, Windows 10, Adobe Products, etc…
VOIP support using MITEL
Cybersecurity: Trained by Cybersecurity team on understanding Darktrace “The Enterprise Immune System”
Ace Rock Market LLC
IT Administrator Jackson, MS Jan 2014 – July 2015 & July 2017 – January 2020
Ace Rock Market LLC is an online retail store for PCs, Macs and electronics. The Ace Rock Market distribution center is located in Jackson MS. My duties were very diverse. I was responsible for
•Customer Support (ticket resolution for hardware/software issues)
•Managed/Trained 4 technicians
•Windows 10 migration and installation. Migrating from Windows 7 & 8 to Windows 10.
•Windows 8 and 8.1 upgrades
•Apple Macbook Pro, Air, Ipad and Imac troubleshooting/repair including OS X installs
•TCP/IP troubleshooting via command prompt (ping, ipconfig, flushing DNS)
•Installing 8 port switches
•Windows 10, 7 and 8 troubleshooting
•Software Installation: MS Office 365, Adobe Suite, AutoCAD
•Computer upgrades (ram, hard drive, backlit keyboards, LCD)
•Macintosh/Dell/HP Screen Repairs and component replacements (touch pad, keyboards, NIC Cards, etc.…)
•Inventory tracking and ordering parts
•Documenting all devices with active manufacturer warranties
•Documenting all inventory
•Documenting troubleshooting techniques and installation processes
•Packing and Shipping
St Dominic Hospital
Desktop Support Analyst Jackson, MS July 2015 – June 2017
•Resolving end user hardware/software tickets via Dell Kace
•Windows 7 to Windows 10 migration
•Active Directory maintenance
•TCP/IP troubleshooting to determine is Ethernet ports are hot and escalating network issues to network administrators
•Connecting devices to internal wireless network and resolving wireless connectivity issues
•Installing wireless signal booster antennas on mobile carts, thin clients and laptops
•Installation and support of Microsoft Office 365
•Installation of Adobe products and other internal hospital applications
•Troubleshooting VDI issues on Dell Wyse thin clients virtual environment
•Configuring wired and wireless Dell Wyse thin clients via .ini files
•Windows XP to Windows 7 migration
•Windows 7, Windows 8 and Windows 10 installation and enterprise maintenance
•Imaging desktops via Dell Kace software.
•Apple device support for Macintosh OS X Lion, Mavericks, Yosemite and El Capitan via the St. Dominic marketing department.
•Software installation and troubleshooting for: AS400, McKesson applications, Microsoft Office 365, Adobe software suites
•Peripheral device installation/support: Fujitsu scanners, travel pro scanners, zebra printers, Xerox printers etc
•Assisted System admin and security admin in resolving an IBM Notes security breach.
Eaton Corporations (Contracted through Infotree Service Inc.)
IT Support Analyst Jackson, MS Aug 2013 – December 2013
Eaton Corporation is a world leader as a diversified industrial products manufacturer in the fluid power, industrial and commercial controls, automotive, and truck industries. My responsibilities were as follows
•Troubleshooting software and hardware tickets through Remedy
•Assisting Network Administrator with patching cables to switch in network closest.
•Windows XP to Windows 7 migration.
•Imaging new desktops and laptops
•Working with HP to resolve issues with laptops/desktop under HP manufacturer warranty
•Active Directory maintenance
•Deploying hardware to employees (printers, laptops, desktops)
• Software installation (AutoCAD, Microsoft Office, Engineer Software, etc…)
•Organizing Inventory via spread sheet
•Hardware Upgrades (Ram, Solid State Drives, Video Cards, NIC Cards)
•Software Upgrades (upgrading MS Office 2003 to MS Office 2010 and software for engineers like AutoCAD)
•Installing/programming RF Scanners
University of Mississippi Medical Center (UMMC)
Hardware Support Technician · Jackson, MS · June 2012 - September 2012
The University of Mississippi Medical Center is a premier hospital in the heart of Jackson MS. Hired to assist UMMC in successfully launching the largest systems implementation in the history of the institution. It’s not only the largest implementation UMMC has ever done, it’s the largest single implementation the software vendor "EPIC" has ever done as well. My responsibilities were diverse in fast-paced environment.
•Troubleshooting hardware and software issues for laptops, desktops, Macbooks, Imacs and peripheral devices
•Resolving hardware/software tickets for end users when escalated by help desk
•Local area network troubleshooting to identify Ethernet ports with issues
•Worked with RJ Young printer manufacturer to repair printers/copiers under warranty
•MAC (Moves, Add, Changes) - duties included working with project managers to relocate, setup and add new computer equipment as requested. Installing dual monitors, printers, Macs, laptops and desktop computers. Removing any hazards and practicing great cable management skills.
Saks Fifth Avenue Operation Center
Information Security Analyst · Jackson, MS · May 2005 - June 2010
Priority as an information security team member was to successfully meet the Payment Card Industry Data Security Standard. (PCI compliance). Responsibilities included proactively safeguarding Saks Fifth Avenue's network, digital files, user accounts, or other sensitive information from exploits and malicious attacks. Administrator duties included Check Point full disk encryption implementation and support, Nessus internal vulnerability scanning, McAfee Secure external vulnerability scanning, Tripwire file integrity monitoring and active directory maintenance.
•HDI certified HDA- Help Desk Analyst (Higher Mastery Level) “HDI cert#: HDA416661
•Implement and support full disk encryption. Encrypted every laptop, PC and Mac that contained sensitive data. Resolve all escalated encryption tickets and log the solution. Train help desk and hardware team on best practices for resolving encryption issues. Provide detailed documentation to local and out of state technical support groups across the company.
•Scanned all active IP Addresses on our internal network for vulnerabilities via Tenable Nessus. Use Linux scripting to massage robust data filtering all medium/high risk security wholes found on the network. The filter also provided the details to resolve each risk. The filtered risk/risk resolution were neatly placed in spreadsheets. and delegated to the proper server administrator or network team for remediation via our ticket software. After remediation I scheduled rescans to ensure the vulnerability is eliminated.
•Ran external vulnerability scans with McAfee Secure. Delegated all discovered vulnerabilities and vulnerability resolution to device administrators for remediation.
•Host Intrusion Detection - Used Tripwire to monitor the file integrity of all servers on the network. Responsible for setting the most efficient monitoring configurations to reduce noise. Provided daily reports of file system activity.
•Active directory maintenance - adds, changes, deletes
•Data Recovery for crashed hard drives
•Virus Removal
•McAfee, Norton, Malwarebytes Anti-malware removal
5linx Enterprise Inc.
Nation Director/Independent Marketing Rep. · Rochester, NY · September 2010 - June 2012
5linx Enterprise Inc. is a privately held INC. 500 company in the telecommunication/electricity industry. As a National Director I had the responsibility of increasing the company's market share and company profits; strategic planning, speaking publicly on behalf of the company, acquiring new franchise owners, project management, customer support, developing leaders and creating a winning environment for franchise owners. Committed to embedding the following core principals in each franchise owner: vision, integrity, freedom, success and opportunity.
•Promoted 3 times with in 6 months of working with the company.
•Recognized as a top leader in the Jackson MS market 2 years in a row.
•From 2010 to 2012 my team and I acquired 143 5linx franchise owners.
•Ranked #3 in the entire company for production Sept 2011.
•Provided customer support for residential VOIP phone systems, text message blast software, android tablets and residential/commercial security systems.
•Trained over 120 business owners in the areas of time management, recruiting, VOIP phone installations, public speaking, leadership, teamwork, the importance of integrity and self worth.
•Project management: created team schedules, created plans to acquire more customers, tracked team progress, assigned task and kept team organized.
Education
Jackson State University Jackson, MS
Bachelors of Science "Computer Science" May 2008
Hinds Community College Pearl, MS
Network Security
•Current Classes: CompTIA A+ "System Maintenance", CompTIA A+ "Operating Platforms" CompTIA Security+ "Network Security Fundamentals", CompTIA Network+ "Network Components"
Verify Certifications
Verify at: http://verify.CompTIA.org
CompTIA: CSAP (CompTIA Security Analyst Professional) August 2022
●CompTIA: CompTIA CYSA+ (Cybersecurity Analyst) August 2022
Code: EPSJY803ZKQ1Q5G0
●CompTIA: CompTIA Security+ ce August 2022
Code: MZZN31DL5L44Y9CE
CompTIA: CompTIA A+ ce April 2022
Code: 7V44T872XCVQ51ZP
●HDI: HDA- Help Desk Analyst
HDI certified HDA- Help Desk Analyst (Higher Mastery Level) “HDI cert#: HDA416661
Personal Interests
American Cancer Society "Relay for Life", tutoring mathematics, Church, Table tennis, Flag football, basketball, upgrading tech, fishing
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