Cristina McGraw

Bloomingdale, IL ***** 312-***-**** adev6x@r.postjobfree.com linkedin.com/in/cristina-mcgraw-063a3295

Education and Training

University of Illinois, At Chicago College of DuPage, Glen Ellyn

Bachelor’s Degree in Communications/ Mass Media Associates Degree in: Arts and Science

Skills

Content Writing

Product knowledge

Customer and service-oriented

Relationship building

Written and oral communication skills

Sales development

Excel spreadsheets

Speak and write fluent Spanish

Experience

WIRING EXPERTS INC February 2017- Present

Office Assistant

Answering incoming telephone calls to provide information about products, services, store hours, policies and promotions

Maintaining client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges

Updating financial, customer and business records with accurate information each day, preventing data loss and keeping files current

Preparing correspondence-maintained filing systems, managing office equipment and maintenance of the office supply inventory

Managing employee payroll through QuickBooks

Charter Fitness April 2015-June 2017

Personal Fitness and Group Coach

Provided training, information and instruction of fitness programs to individuals and groups

Helped costumers reach their individual fitness goals, sold fitness packages to prospect clients

Collaborated with team members in building new programs for clients

Iguana Café June 2012-February 2014

Server/ Bartender

Provided high-level of customer service through attention to detail

Managed multiple customers at once and proving timely service

Collaborated with team members to maintain efficiency

Modified service to customers personalities

Operated point of sales (POS) terminals to input orders, split bills and calculate totals

AT&T April 2010-March 2011

Sales Associate

Assisted in-store customers with choosing a cellular phone as well as a calling and data plan

Drafted all paperwork for customer contracts, set up auto-pay added and deleted features, etc

Provided monthly sales reports and analyses

Remained current on all AT&T offers updates and features to inform customers

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

Assisted customers by finding needed products items and checking inventory for items at other locations.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices