Operations, Planning, & Communications

Tiffany C. Reese

***** ******** ***** ** • Fort Worth, TX • 76244 • Cell: 251-***-**** • *******@***.*** Sr. Operations Planning & Communications Manager

Specializing in:

Effective Communication • Strategic Initiative Planning/Implementation • Cross-Functional Organization Highly organized, resourceful, and innovative change-agent offering years of experience in proven leadership, operational process planning/implementation, and effective communication seeking to lead a driven team that can quickly adapt to changing priorities while remaining focused on driving organizational efficiency and results. Key Competencies:

• Communication • Project Implementation • Project Management • Influential Leadership

• Planning & Organizing • Strategic Decision Making • Sales & Marketing • Business Policy

• Team Development • Critical Thinking • Financial Accounting • Corporate Events

• Driving Execution • Problem Solving • Budget Planning CAREER HIGHLIGHTS

GameStop, Inc. – Grapevine, TX November, 2010 – Present Company Overview: GameStop, the world’s largest video game retailer, offers the best selection of new and pre-owned video gaming consoles, accessories and video game titles, in both physical and digital formats. GameStop also offers fans a wide variety of POP! vinyl figures, collectibles, board games and more. Through GameStop’s unique buy-sell-trade program, gamers can trade in video game consoles, games, and accessories, as well as consumer electronics for cash or in-store credit. The retailer operates thousands of locations around the world under the GameStop, EB Games, ThinkGeek and Micromania retail brands. Career Synopsis: Steadily advanced from Store Manager to Operations Manager; currently serves as Sr. Manager of Store Operations Planning, Communications, & Task Management. Responsible for managing all operational workload and process planning, organization, and communication relative to all various input, initiative, and efforts created by up to 200 cross-functional partners and flowing out to over 30,000 multi-level field associates. Additionally, responsible for development and supervision of Store Tasking Strategy including scheduling, coordinating, and ensuring quality of store execution through oversight of direction and development for store intranet/knowledge base with a vision to increase employee engagement and build social sharing strategy. Process Improvements & Primary Responsibilities:

• Increased field associate productivity by 13% through streamlining of corporate to field communications, reducing one-off communications and tasks from over 20 per day to less than 5 per day.

• Active participation and collaboration with merchants and visual merchandising planners for planogram creation/changes and cross-functional partnerships to ensure efficiency and simplicity of store execution.

• Increased departmental customer satisfaction score by 8% through emphasis on timely support, responsiveness, and team accountability.

• Strong emphasis on building strategic, integrated communications programs supporting company initiatives, corporate strategy, and long-term vision that apply creative tactics across a variety of internal communication channels

• Daily anticipation and preparation for reactive communications around complex issues, including working closely with executives and cross-functional teams for development of talking points and FAQs

• Skilled in cultivating and fostering streamlined cross-functional partnerships to best support internal and external initiatives

• Partner with Human Resources and diversity and inclusion leaders to build and grow the GameStop culture

• Recommended and selected for ad-hoc leadership roles within GameStop, such as Executive Mentorship Program, Women’s Leadership Council Committee, and Event Team Leader Conference & Event Responsibilities:

• Work with tradeshow decorator, venue, and events team to manage on-site exhibitor tradeshow elements including move- in/out, communications, layout, and troubleshooting exhibitor issues

• Women’s Leadership Council (WLC) Community Outreach program chairperson responsible for creating opportunities for SSC associates to give back to local charities that align with the WLC vision. Led quarterly projects including Dress for Success, Girls Inc. Career Day, Walk for Wishes, RMH meal service coordination and multiple fundraisers. Owens & Minor, Inc. – St. Rose, LA November, 2008 – March, 2011 Company Overview: Owens & Minor, Inc. is a leading healthcare services company dedicated to Connecting the World of Medical Products to the Point of Care™ by providing vital supply chain services to healthcare providers and manufacturers of healthcare products.

Career Synopsis: PANDAC Analyst responsible for preparing monthly/quarterly savings reports for over fifteen active accounts in Delta Area (DC’s in Memphis, Jackson & New Orleans). Primary Responsibilities:

• Assessed needs of prospective customers by organizing, supervising and processing on-site inventory surveys

• Assisted Sales Director and Account Managers in sales presentations

• Assisted in annual inventory of regional warehouse

• Trained new teammates and ensured that they are familiar with company technology B&B Pet Stop, Inc. – Mobile, AL November, 2001 – January, 2012 Company Overview: B&B Pet Stop is a local, family-owned pet store in Mobile, Alabama. They’ve been keeping Gulf Coast pets happy and healthy since 1981 with a huge selection of freshwater fish, goldfish, cichlids, saltwater fish, corals, birds, reptiles, small animals, and a vast inventory of supplies.

Career Synopsis: Quickly advanced from sales associate to Cashier Supervisor responsible for training and supervising up to 60 employees, interviewing applicants, and completing annual performance appraisals. Primary Responsibilities:

• Ensuring visual merchandising standards to maximize sales across all departments

• Complete monthly inventory of merchandise for multiple departments

• Successfully trained and promoted three assistant managers

• Successfully completed management training program

• Perform troubleshooting and quality control procedures for all POS equipment

• Developed and maintained Register Procedure Book for Windows based Point-of-Sale system implemented in 2003 EDUCATION

Bachelor of Science in Technical Management – DeVry University Graduated March 2019 – Magna Cum Laude

COMPUTER SKILLS

Microsoft Excel

Microsoft Word

Microsoft SharePoint

Microsoft Publisher

Microsoft Teams

Opterus

E-Mail (Microsoft Outlook)

Google Chrome

Internet Explorer

Concur Expense

Egencia Travel

Workday

ORGANIZATIONS

GameStop Women’s Leadership Council – Community Outreach Chairperson The National Society of Leadership and Success

Alpha Gamma Delta

CPR, BBP, & First Aid Certified

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