Personal Information
Address
Maypajo Caloocan City, 1410
Philippines
Provincial Address
Camias, San Miguel Bulacan,
Phone
*************@*****.***
linkedin.com/in/markeugenioII
Date of birth
1988 – 04 – 16
Skills
Network Security
Cisco, Ethical hacking,
Network
Web Development
Html, Css
Programming
Vb, C#, Php
Multimedia
Photoshop, Video Editing
Database
MySQL, Hosting
I.T. Support
Hardware, Software
Mark Erdan II S. Eugenio
Information Technology Major in Network Security
Seeking a fulfilling position as Network Engineer and support of all IT needs that offers growth opportunities and allows me to utilize my leadership skills and experience Educational Background
2019 B.S. in Information Technology, University of the East, 105 Samson Road, Caloocan, Philippines
Member of school organization, League of Information Technology Students (LITS)
Elected to 4th Year Representative Officer in League of Information Technology Students SY 2018 – 2019
Project Head: Start Your Sem Right
Project Head: Photography Road to Uno Ver.2
Project Head: iCOnfig Packet Tracer Simulation
Recipient University President Scholarship GWA 1.00 – 1.20
Recipient College Scholarship GWA 1.40 – 1.60
Author of Extensive Assessment of Various Network Interruption Tools
Awarded as one of the Exemplary Academic Performance SY (2016- 2017, 2017-2018, 2018-2019)
2005 Florentino Torres High School, Juan Luna St, Manila
Choir member
2000 Gen. Maximino Hizon Elementary School, Jose Abad Santos, Metro Manila
Awarded as Most Behave Student
Industry Experience
2020 Transman Manpower Services Inc., Herrera Tower, 98 V A Rufino Street, Makati City, Metro Manila
Concentrix Philippines, Bldg F. UP Ayala Technohub, Don Mariano Avenu, Diliman, Quezon City, Philippines
Desk Side Support Engineer I, I.T. – End User Support 2019 Transman Manpower Services Inc., Herrera Tower, 98 V A Rufino Street, Makati City, Metro Manila
Concentrix Philippines, 7th Floor EXXA Tower, Bridgetowne, C5 Road, E. Rodriguez Jr. Avenue, Quezon City, Philippines
Desk Side Support Engineer I, I.T. – End User Support Business Experience
2013 Alliance In Motion Global Incorporated, Ortigas Ave. Quezon City, Philippines
Network Marketer
Awarded as one of the Silver Executive in the company
Speaker for job opportunities
2011 Philippine Canine Club Incorporated, Cubao, Quezon City
Dog Breeder
Registered Associate Member
Owner of Tsukuyomi Kennel
2009 Insomnia Computer Shop, Maypajo, Caloocan City
Hardware and Software Maintenance
Owner
Duties and Responsibilities
Concentrix Philippines
Install and configure computer applications.
Monitor and maintain computer networks.
Configure operating system (O.S) eg. Windows and Mac.
Resolve issues related to the nework.
Diagnose, troubleshoot and resolve issues related to the applications.
First point of contact for clients for issues concerning their computer system and equipments.
Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.
Maintain procedural documents and reports.
Provide accurate feedback to customers promptly.
Monitor daily performance of technical systems.
Help companies to deploy new software or hardware systems.
Ensure all issues are properly logged.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Maintain jovial relationship with clients.
Skills and Knowledge
Concentrix Philippines
BMC Ticketing tools
Network configuration
Jamf – 1 and Jamf – 2 Server
Avaya phone configuration
Acronis True Image back up
Aconis True Image recovery
Acronis True Image disk to disk
Polycom conference phone
Registry Editor
Group Policy Editor
Command Line Texting
Microsoft Terminal Services Client
Remote desktop
Peer to peer connection
Mac policy server
Trainings / Seminars Attended
Transcendence: I.T. CONVENTION 2018
University of the East, Caloocan City
September 22, 2018
Getting Started with Linux
Mr. Keinaz N. Domingo
University of the East, Caloocan City
September 20, 2018
Internet of Things: Digging Deeper
Ms. Cathrene Joyce Go
University of the East, Caloocan City
July 28, 2018
Personality Development
Dr. Mary Grace R. Pelagio
University of the East, Caloocan City
September 29, 2017
Phyton for Game Development
Ms. Chariza Baclor Pladin
University of the East, Caloocan City
September 13, 2017
Machine Learning Libraries with Python
Ms. Chariza Baclor Pladin
University of the East, Caloocan City
August 30, 2017
Mobility
Mr. Adrian Vasquez
University of the East, Caloocan City
August 23, 2017
Business Intelligence
Mr. Alvin M. Certeza
University of the East, Caloocan City
August 20, 2017
Android 101
Mr. John Frederick Z. Marquez
University of the East, Caloocan City
August 16, 2017