System engineer

Name: Surendran G

Email id: *************@*****.***

Mobile: 805-***-****

OBJECTIVE

To work in an organization with responsibilities that will effectively utilize my skills, abilities and to provide my best contribution for achieving the organization’s and personal goal through hard work and commitment.

EDUCATIONAL QUALIFICATION :

Name of

Course

Name of Institution

Year of Passing

Score

B.E (EEE)

Vel Tech High Tech Dr. Rangarajan Dr.

Sankuthala, Engineering College

2017

65.4 CGPA

XII (Matric)

MFSD Hr. Sec School, Sowcarpet,

Chennai

2013

75%

X (Matric)

Shri Visa Matric Hr. Sec School, Chennai

2011

65%

precision Tech Serve Pvt. Ltd., Chennai. (August 2019 to Till Present) System Engineer

Client Company – On site @ Williams Lea Tag, Ascendas IT Park, Taramani, Chennai

ROLES AND RESPONSIBILITIES

System Engineer

•Proactively manages incident queues and conducts evaluation for all incoming tickets before resolving, closing or re- assigning to the appropriate individual.

•Windows Deployment Service (WDS) – Role Enabling, Configuring and OS installation.

•Utilized Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install start up scripts.

•Adding and Deleting Users & Computers, Group creation, Mapping Users to OU and Applying group policy to users and computers.

•Creating and deleting computer names in AD of appropriate OU.

•VDI image – configuration &maintenance to Wyse systems.

•Installation, troubleshooting and configuration of client OS Win 7 /8/10 Operating System and Server OS windows 2008,2008R2,2012,2012R2 and 2016.

•Installing and configuring office packages like Office 365, MS Office 2013, MS Office 2010 and MS office 2007.

•Installing and configuring application software and tools as per the guidelines of the organization and Client.

•Supporting users and coordinating with other IT teams for Network and Server related issues.

•Review the log file to identify the problems or error code and find solution to resolve.

•Configure and troubleshooting issue of polycom VoIP phones.

•Remote Desktop Support – Providing solutions to the service delivery team via remote connections (RDP, Lansweeper, Sccm remote control).

•OS Installation – Network Boot (WDS & SCCM), USB.

•MS Outlook– Configuration, Outlook backup & restore and troubleshooting. • Networking – Network Installation, Crimping and Network Troubleshooting

•Configuring and adding computers and laptops to the Domain.

•Sharing folder & printers and also providing access to the users.

•Maintaining Asset Details on weekly basis.

•Interact with hardware vendors to maintain and schedule repair of equipment in a timely manner and /or provide hardware repair and maintenance as required.

Desktop Support Engineer at Cyber Trendz IT Services, From January 2018 to July 2019

ROLES AND RESPONSIBILITIES

•Installing and configuring application software and tools as per the guidelines of the organization and Client.

•MS Outlook– Configuration, Outlook backup & restore and troubleshooting.

•Software – Installation and Troubleshooting as per company norms.

•Networking – Assigning Static IP and Network Troubleshooting.

•Disk Management – Partitions creation, Shrink, Expand and assigning drive letter path (For local and Remote Systems).

•Device Manager – Installing, updating and troubleshooting the drivers (For Local and Remote Systems threw Remote).

•Creating and deleting computer names in AD of appropriate OU.

•Configuring and adding computers and laptops to the Domain.

•Sharing folder & printers and also providing access to the users as per the organization.

•Set a disk quota limit to specify the amount of disk space for each user.

•Provides installation support for new applications and software releases.

•User profile Backup and Restore.

. TECHNICAL COURSE:

Completed Hardware and Networking Course.

TECHNICAL SKILLS:

Hardware:

Installation OS (Win XP, Win 7, Win 8.)

Troubleshooting & Maintenance of PCs.

Fault finding & troubleshooting SMPS, and Motherboard

Installation of device drivers & hardware component

Networking:

Network Devices Hub, & Switches.

LAN, Client Domain System

TCP/IP services, IP addressing & sub netting

Troubleshooting the networking related problems

printer – Installation, Configuration and Troubleshooting

STRENGTHS:

●Strong ability to resolve conflicts and think positively

●Willingness to learn and work in teams

●Self-Motivated

PERSONAL DETAILS:

DOB : 02 / 04 / 1995

Father’s Name : Gajenderan. P

Gender : Male

Marital Status : Single

Languages known : English, Tamil

DECLARATION:

I hereby declare that all the information stated above is true to best of my knowledge and belief. I take the responsibility of any mistakes in data if occur in future.

Place : Chennai

Date : SURENDRAN. G

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