general Manager Store operation

RESUME

SANTOSH NAIK

***********@*****.***

Email-Id

Mobile NO: +19-701*******

CARRER OBJECTIVE:

TO WORK IN A REPUTED ORGANIZATION THIS HEPLS ME TO GROW WITH

GROWTH OF THE INDUSTRY AND ALSO HELPS ME TO LEARN NEW THINGS.

PROFESSIONAL SUMMARY:

MORE THAN 14+ YEARS OF PROFESSIONAL EXPERIENCE IN FOOD & BEVERAGE OPERATIONS, AND AUTOMOBLE

SALES AND MANAGEMENT,CLIENT SERVICING, EQUIPMENT & QUALITY, TEAM MANAGEMENT IN THE HOTEL

INDUSTRY.

PLANNING, SUPERVISING & MANAGING THE ENTIRE OPERATIONS INCLUDING PROCUREMENT & MAINTENANCE OF

INVENTORY LEVELS FOR SMOOTH FUNCTIONING OF ALL DEPARTMENTS.

EXPERIENCED IN IMPLEMENTING PROCEDURES, SERVICE STANDARDS & OPERATIONAL POLICIES AND CONTROL

MEASURES. DESIGNED & IMPLEMENTED TRAINING PROGRAMS TO ENHANCE CLIENT SERVICING, HIGH ENERGY

LEVEL & TEAM SPIRIT.

PROVEN ABILITY OF DELIVERING VALUEADDED CUSTOMER SERVICE AND ACHIEVING CUSTOMER DELIGHT BY

PROVIDING CUSTOMIZED PRODUCTS AS PER REQUIREMENTS.

STORNG COMMUNICATION, INTER PERSONAL, LIAISON & PROBLEM SOLVING SKILL WITH AN ABILITY

TO WORK IN MULTICULTURAL ENVIRONMENT.

ACADEMIC RECORD:

DIPLOMA IN HOTEL MANAGEMENT AND CATERING TECHNOLOGY (DHMCT) BANGALORE.

Graduation (B.A.) FROM M.E.S. COLLEGE, SIRSI, UTTARA KANNADA, KARNATAKA UNIVERSITY.

PROFESSIONAL TRAINING

Management Training (F&B) sep15 2006march15 2007.

Kormangla Residency and blue spice residency.

Industrial training in 37th crescent, Bangalore

.

Industrial training in Chancery hotel, Bangalore.

WORK EXPERIENCE:

STARTED WORKING FOR ASSOCIATE MANAGER IN DOMINOS PIZZA F & B RETAIL FROM 2007

TILL 2014 ALMOST 8 YEARS I WORKED FOR F & B RETAIL

ASSOCIATE MANAGER TO SENIOR ASSISIANT MANAGER

STORE MANAGER, AREA MANAGER, OPREATION MANAGER,

CITY HEAD FOR TRAINING AND DEVELOPMENT.

MANAGR RESPONSIBILITY:

Handling all aspects of Kitchen management including monitoring food production and aesthetic

presentation of food & beverages.

Delivering highvalue restaurant services to upscale clients for exalting their satisfaction levels

Ensuring high quality services to achieve customer delight by extensive interaction with guest and quick

resolution of problems.

Managing Inventory for food items and other food supplies based on business requirements, daily food

cost, weekly food cost, and Profit & Loss statement, MIS, Cash less report, weekly & monthly reports as

well.

OPERENATIONAL RESPONSIBILITY:

Handling smooth functioning of Store Operations including goals, budgets, p & l, Food Cost, and

administrative activities and maintaining reports / records.

Developing and implementing procedures, control systems for maintaining hygiene and quality standards

ensuring profitability of operations

Handling all aspects of Kitchen management including monitoring food production and aesthetic

presentation of food & beverages.

Effectively managed and coached promotions and special events.

Responsible for confirming that each cafe follows the rules laid out in the franchise agreement. Along

with the duties of hiring, training, and coordinating and ensure that each Cafe is properly supplied and

that safety and sanitary regulations are being followed.

Implementation of new products launch.

Managing Inventory for food items and other food supplies (raw materials & spares) based on business

requirements, utilization forecast, and daily food cost, cashless, monthly reports as well.

Handling smooth functioning of shifts including Targets, budgets, plans, and promotional activities and

maintaining reports / records.

Ensuring high quality services to achieve customer satisfaction by extensive interaction with customer

and quick resolution of problems.

Coordinating with in cafe and potential customers to understand their requirements and customized the

product and services accordingly.

Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients,

handle guests requests & resolving complaints.

RESPONSIBILTY OF TRAINING AND DEVOLPEMENT:

Expertise in educating team members in the utilization of new systems for improving business growth.

Known for establishing sound training programs from scratch and improving training processes and

procedures.

Exceptional ability to collaborate with team and teach new concepts in an effective manner.

Proven track record of analysing requirements and designing key solutions that meet customer goals.

Versatile, munity - task that consistently exceeds expectations.

Trained and mentored staff members on hazardous material, dangerous situations and workers

compensation.

Planned, scheduled and managed all training classes.

Mentored other training professionals and class instructors.

Prepared, deployed and management safety procedures.

Wrote and maintained training and safety documentation.

F&B PROJECTS:

1) SETUP THE MANGO TREE RESTARENT WITH MANU PLANING, MENU PRICING, TEAM TRAING (F&B

SERVICE, HANDLING A RUCH, HANDLING CUSTOMER COMPLAINTS

CASH HANDLING SOP, )

RUNNING A RESTARENT BUSSNES WITH PROFIT MOTIVE, (CONTROLING FOOD COST EXT

2) STEUP CHILM CAI CONSEPTED F&B OUT LET NEAR BAGLURE BANGALORE

STEP KEREKAD HOME STAY IN MOODGERE CHIKMANGLORE DISTRICT.

EXPERIENCE: AUTO MOBILE SALES AND MANAGEMENT EXPERENCE

ANANT BAJAJ AS A SHOWROOM MANAGER ( SALES )FROM 2014 TO 2017 DECEMBER

NAVEEN ASSOCIATES AS A GENERAL MANAGER FROM 2018 JAN 5 YEARS EXPERIENCE IN AUTO MOBILE

SALES AND MANAGEMENT

Build better rapport and gain the trust of your colleagues

Discover the basic competencies critical to solid work relationships

Develop flexibility in actions, thoughts and feelings to better handle any situation

Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening

Influence and motivate others to first-rate performance

Learn how to use direct and indirect messages accurately

Build your self-esteem as you discover a new self-awareness

Identify strengths, weaknesses and opportunities in your work relationships

Understand values, beliefs, attitudes and perceptual processes

Understand emotions and how they translate into emotional intelligence

Master the keys to excellent communication: observe, listen, analyse, plan, and communicate

DETAILS

Date of Birth : 20071982.

Languages : English, Hindi, and Kannada.

Address : Santosh Naik,

#7 satya sai lay out 2 nd phase 7th cross Akshay Nagar Begur

BANGALORE 560068

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