Network Engineer

SRIVATHSAN SUNDARESAN

+91-948******* *********@**********.***

PROFILE SUMMARY

A result oriented professional with 3.6 years of experience on Network administration.

Currently working as, a GNOC Engineer in Sify Technologies for a major Automobile manufacturing client.

FUNCTIONAL EXPERITSE

DOMAIN

· IP Networking

· Software Defined – WAN

NETWORKING PROTOCOLS

· Network communication protocols such as TCP, UDP.

· IP Routing protocols such as BGP, OSPF, IS-IS, RIP.

· Label switching services such as MPLS, VPWS, VPRN, VPN, VPLS etc.

· VLANs / STP / RSTP

· HSRP, VRRP, GLBP

TECHNICAL PROFICIENCY

· Wireless Devices such as PROXIM, RADWIN, SMAC

· Cisco Routers such as ASR 1800 / 1900/ 2600 / 2800 series & ISR 433 / 422 series.

· Cisco Switches such C2950 / C2960 / C3560

TOOLS

· Oracle CRM

· Co-Desk

· Putty, SSH, RDP.

OPERATING SYSTEMS

· Windows 10/7.

· Cisco iosXr, iosXe.

CERTIFICATIONS

· Certified on CCNA Routing & Switching of network devices. (CSCO13264833). EDUCATION

· B.E. in Electronics and Instrumentation Engineering from Dr. MCET, Pollachi.

· 12th from Bharatiya Vidya Mandir, Pollachi.

· 10th from Siwalik Matric Higher Secondary School, Pollachi. WORK EXPERIENCE

· GNOC Engineer for SIFY technologies from Oct 2016 till Present. (On Deputation from Talent Maximus Oct’16 to April’17)

PROJECTS WORKED:

IT – WAN SUPPORT

· Client: Ashok Leyland Ltd

· Role: GNOC Engineer

· Domain: IP Networks.

· Period: May 2018 – Present

· Team Size: 5

· Responsible for Configuration and management of Routers through various network protocols for the Ashok Leyland datacenters nation-wide. (around 100).

· Responsible for implementing and troubleshooting on various media like copper leased lines, Wireless Broadband, Metro Ethernet, Fiber.

· Understood customer’s new requirements and followed up with the concerned teams to get them implemented. Provided support to customers through direct calls and through e-mails.

· Responsible for taking regular system backups and raising internal request to the team for network hygiene check process in repeated customer links outages.

· Responsible for troubleshooting the hardware issues in routers, switches & modems on the customer site and for performing IOS upgradation, password breaks, and to provide necessary support to customers by raising CMR requests.

· Collaborated with the ISP’s in resolving the BSO issues. GNMC SERVICE OPERATIONS

· Client: Multiple clients world-wide (around 1500)

· Role: Process Associate.

· Domain: IP Networks.

· Period: Oct 2016 - April 2018

· Team Size: 20

· Monitored and reported the CPU utilization, Memory utilization, Traffic and bandwidth usages of provider end routers.

· Handled incident tickets using Oracle CRM and provided technical support towards solution to customers within the SLA.

· Identified the customers’ new requirements and followed up with the concerned teams to get them implemented.

· Identified the BSO issues in infra and coordinated with back-end ISP’s (SIFY. BSNL, Airtel, TATA, Reliance, Vodafone)

· Performed root cause analysis for incident/service interruption and suggest corrective actions to potentially prevent recurrence of a similar problem. Initiated plan emergency circuit migrations for sensitive issues.

· Coordinated with internal teams for customer link implementation & restoration on outages, provided remote assistance to engineers in installations, troubleshooting and resolving various network issues.

PERSONAL INFORMATION

· Birth Name: Srivathsan Sundaresan

· Birth Date: 8th November 1993

· Age: 25

· Gender: Male

· Marital Status: Unmarried.

· Citizenship: Indian.

· Languages Known: Tamil (RWS) (MT), English (RWS), Hindi (RW).

· Fathers Name: Sundaresan N.

[I hereby declare that all the information provided are true to the extent of my knowledge.]

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