Network & Desktop Support Technician

Simon T. Williams V

**** ***** **** *** ** Jackson MS 39209

Phone: 601-***-**** Email: ************@*****.***

SW

Objective

Seeking a challenging opportunity where I can apply my diverse experience, leadership, communication and problem-solving skills to benefit the organization. My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business.

Experience

2019-2020 Desktop & Network Infrastructure Tech. – Vertex Aerospace

• Support Desktop Infrastructure (Desktop and System Migration)

• End User Support Technician (Manage Engine / Active Directory / Office 365 / DUO / Secure Print Server/ Network issues)

• Support Network Infrastructure (Cisco Switch Programming / Cisco Webex Conferencing System / Network Migration

2016-2018 Lead Network Technician – TotalComm (Total Communications)

• Install and setup NEC Analog Telephone systems

• Lead Network Technician - Program and install all Access Points, Managed and Unmanaged switches, Cloud Controllers, and Network Power UPS

2015-2017 Network Technician & Analog Tel. Tech. - Xtel Communication

• Network Cable, and Low Voltage Cable installation

• Install and setup Avaya and Nortel analog telephone systems

2013-2019 Network Technician & Project Manager - Netlink Voice

• Network Installation, VoIP Installation, Network and Power Fail Safe setup and installation

• Grandstream and Polycom VoIP Telephone installation and setup

• Network UPS(APC) Setup and Installation

• Fiber Optic installation and termination

• Information Logistics

• 3D printer and Plotting software (G-codes/ CNC Software)

• Sales and Advertising, Team Organizer, Site Manager

• Server and domain setup and service (WS2012)

2012-2013 Air Fiber Technician - Wave2Lan

• I used and set up Ubiquiti Light Beam satellites to shoot our network signal to customer locations.

• Set up Ubiquiti Nanostations to pick up my network given off from my Light Beam satellites

• I would then bring the Internet into the customer's location, setting up the Gateway, Router, Access Points, and etc.

2012-2013 Computer Technician - AMS -Advance Micro Systems

• Build desktops and replace screens, hard drives, operating systems, mother boards, ram and etc.

• Network cable technician and Ip & analog camera system Technician

• Worked with multiple types of software, including Microsoft Office and virus removal software (McAffee, Kaspersky, etc)

Simon T. Williams V

2433 South Pine Lea Dr Jackson MS 39209

Phone: 601-***-**** Email: ************@*****.***

SW

2010- 2011 Sales & Computer Repair - Office Depot

• Stock Worker- stocking the store and building furniture

• Register/Customer Service- checking out custom and managing problems

• Tech Associate- run services on computers; finding the problems with the computers and fixing them; explaining and selling printers, computers, televisions, monitors, software, and etc.

2009- 2010 Courtesy Clerk & Sales - Fresh Market

• Sales Preparation- setting displays for customers then explaining the product.

• Customer Service-settling problems customers had and making sure the problem didn’t escalade.

• Courtesy Clerk- helping customers out if needed and working in different departments when busy

Education

Sept. 2011 - May 2012 Hinds Community College - Pearl, MS

Major – Computer Network Technology / Computer Science

Sept. 2010 - May 2011 McLaurin High School - Florence, MS

Major – Academic Requirements to Graduate

Key Competencies

Customer Acquisition Tech Support Rep. Computer Repair Grandstream Technician

Network Technician Analog Phone Technician MS Office Suite AirFiber Technician

Unifi Cloud Controller Technician Ubiquity Technician Fiber Splicing Technician

Network Switch Programmer System Migration Technician NEC Technician

Polycom Technician POS Programmer & Installer Active Directory Manage Engine

Putty Operator Cisco Switch Programmer Public Speaking Customer Support Rep

Sales Consultant Project Managing

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