Salesforce Manager

Rani S. Qare

San Bruno, CA 650-***-**** *********@*****.***

PROFESSIONAL EXPERIENCE

Earlens Corp. Menlo Park, CA

QA Complaint Handling Associate September 2019 – April 2020

Assessed and categorized 100+ complaints in accordance with SOP standards to ensure the effectiveness and efficiency of the quality system

Opened 50+ complaints in a day via Omnify for management review meetings regarding trending of complaints, CAPA's, non- conformances, deviations

Worked closely with Engineers to determine why the exact reasons why the devices have failed in the field

Leveraged Salesforce to track 1,000+ patient records and modify when necessary

Compiled monthly reports detailing pending product returns and coordinated with medical offices to manage efficient return and tracking of products

Received daily deliveries of devices and maintained Microsoft Excel-based records for documentation and maintenance of audit standards

Consistently resolved customer inquiries in a high volume, changing environment to ensure customers’ custom orders were fulfilled in timely manner

Genentech Inc. South San Francisco, CA

Case Manager (Contract) August 2018 – January 2019

Used Salesforce to track and modified the information of 5000+ patients

Developed and managed productivity reports using Microsoft Excel to ensure daily quota was met and potential improvements

On boarded and trained new hires for customer facing role and system use

Provided customer focused reimbursement support to patients, physicians, and internal sales force in a high-volume contact center environment

Conducted necessary benefits, coverage, and payer research to ensure compliance with payer practices

Identified alternate coverage options for patients who were uninsured or needed copay assistance

Trusted to review benefit investigations and educate the patient and doctor’s office on the results

Acted as a liaison between patients, health care professionals, distributors and insurance carriers to provide the most accurate information and positive experience for the patient Step Ahead Financial Enterprise San Bruno, CA

Financial Administrator Internship August 2018 – January 2019

Reconciled bank transaction records; maintaining, recording, and depositing all cash & check payments

Prepared estimated state and federal tax documents requested and on a quarterly basis

Compared price list with purchase orders to identify and resolve order issues for over 50+ cliental

Scheduled client appointments and regularly updated confidential client files for complete accurateness

Monitor and follow up with clients on outstanding claims every 14 days

Update financial records and client account balances

Recorded 100+ daily business transactions into the system EDUCATION

San Jose State University San Jose, CA

B.A. Communication Studies August 2016 – May 2018

Vice President, Delta Upsilon Fraternity

SKILLS & INTERESTS

Languages: Fluent in English, Arabic

Computer: QAD Enterprise, Omnify, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Salesforce, Cisco Finesse, Cisco Jabber, Mac OS,

Interests: Weight training and conditioning; Football, Basketball, Traveling, Video Games

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