Manager Customer
Resume:
/
Bindu Menon ************@*****.***
Butti bin Bishr Building, Flat 307, 686 Dubai
Leadership
Intitiative and
Problem Solving
Project Management
Contact
Have been a housewife since relocation to the UAE in 2004, looking at reintegrating into the workforce. Experienced at project management and leadership
roles, and looking for opportunities to re-enter the workforce.
Education
Bachelor of Commerce N. M. College of Commerce &
Economics Mumbai
From June 1988 to April 1991
Work experience
Senior Manager CSS Process Management Mumbai
From December 1991 to June 2004
Responsibilities include:
Dealing with the day-to-day queries of investors relating to their financial investments, received by way of
telephone queries, personal visits, faxes and letters. Understanding the root cause of major customer
complaints and taking suitable actions to rectify them, wherever possible.
On introduction of a new product, anticipating the possible queries of customers relating to the particular product and making the required
details available to all concerned staff at regular intervals. Managed a team of over 100 people which include 6
managers for day-to-day operations relating to customer queries.
Skills
English
Hindi
Malayalam
Marathi
Travel
Creative Arts
MS Office
Languages
Interests
Computer skills
Date of birth 06/29/1970
Yes
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