Front Desk Office

PROFILE

MMA OROCK MARTINA ARREY

VISA: RESIDENCE VISA

TEL: 055*******

EMAIL ADD: ************@*****.***

RECEPTIONIST: FRONT DESK RECEPTIONIST/SECRETARY

Energetic and dedicated front desk professional with 3+ years’ experience in fast paced environments. Thorough and accurate in taking and relaying information. Well-versed in anticipating and determining visitor needs and fulfilling them appropriately. Adept at handling complex task and busy telephone exchanges. Effective skills in developing and maintaining accurate and easy to use filing systems.

AREAS OF EXPERTISE

● Customer Relations

● Order Processing

● Data Entry

● Departmental Support

● Accounts Management

● Correspondence Handling

PROFESSIONAL EXPERIENCE

RECEPTIONIST ZENITH HOSPITALITY LLC DUBAI: 1YEAR

Receive and greet customers and visitors

Take and deliver telephone calls

Receive mail and deliver it to the appropriate person(s)

Maintain filing systems

Monitor appropriate use of office supplies and oversee inventory

Respond to inquiries and provide appropriate secretarial support

Manage repair and maintenance of office equipment

Greeted visitors and provided them with required information

Answered incoming calls and directed them properly

Took and relayed messages effectively

Took dictation for executive task and typed correspondence

SKILLS:

Good knowledge of MS Office

I am Bilingual Speak both French and English

Presentation and Management Skills

Front Desk receptionist HOTEL HILTON YAOUNDE.: 2 YEARS

Ensured cleanliness of the front desk at all times

Confirms and schedules reservations

Monitors flow and queue for walk-in customers

Addresses questions and inquiries about the service and menu offerings

Ability to take the passengers in confidence and resolve their problems and queries

Trained extensively in all in-flight operations and hospitality services

Skilled to pay attention to minute details and a holistic approach towards work

Key Accomplishments

• Commended by immediate supervisor many times and recommended for a permanent position

EDUCATION BACKGRAOUND

Higher national diploma

Advanced level

Ordinary level

ADDITIONAL

Professional and pleasant professional demeanour

Excellent communication and organizational skills

Strong knowledge of office administration procedures

Keen stress and time management skills

Possess strong cultural awareness

Demonstrated work ethics

HOBBIES.

Reading

Listening to music

Sport

Dancing.

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