Desktop Support Security

EMMANUEL JONATHAN WEAVER

Brisbane Road, Brewerville City, Lower Virginia, Montserrado County

**********@*****.**.** +231********* +231********* SUMMARY OF QUALIFICATIONS

Promote optimal performance, reliability, and security across core business systems

Results-driven professional offering a progressive, five-year career in information technology.

Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.

Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.

Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.

– Areas of Expertise –

Testing & Troubleshooting Project Management System Administration Vendor Relations Strategic Planning Resource Allocation Effective Communication Team Leadership Business Continuity Data Backup & Recovery Network Security Cryptography Computer Forensics and Investigation Cyber Security Installing and Configuring Windows Server 2012 R2 Certified Wireless Network Administrator Cisco CCNA ICND 1 (Enrolled) Cisco CCNA ICND 2 (Enrolled) Enterprise Desktop Support Technician VMware vSphere 5.5 Ultimate Bootcamp Microsoft Azure 2017 Exploring SharePoint 2016 IC3: Computer Fundamentals IC3: Key Applications IC3: Living Online

CCNA: Cisco Certified Network Associate Jhpiego ISTS Change Management AB 200: CommCare Application Building

TECHNICAL PROFICIENCIES

Platforms Windows Vista/7/8/8.1/10/10.1/

10 Pro/ 10 Enterprise; Mac OS X;

ESXi 5.0, 5.5

Software Microsoft Office (Word, Excel,

Publisher, PowerPoint, Project),

SharePoint; QuickBooks; Office 365

and Office Outlook

EMMANUEL JONATHAN WEAVER

PROFESSIONAL EXPERIENCE

SMARTECH (UCI Liberia) 10/2018 – Present

IT Systems Administrator

Working as an IT systems Administrator in providing technical assistance to over 50+ employees located in different sectors of the company’s office at Jamaica Road, Freeport. I am responsible to make sure the virtual servers running ESXi 5.5.0 is fully functioning and all virtual resources being used by the employees are fully functional. I oversee the addition of new virtual systems, virtual resources, printers, firewalls, virtual servers and network switches.

Selected projects…

Management of all virtual resources in the resource pool Management of Active Directory and Domain Controllers Network monitoring and utilization

Jhpiego (USAID MCSP/HRH Project) 11/2017 to 9/2018 IT Field Technician

Working with Pre-service education institution to provide technical support to staff and faculty and also to mentor the designated IT officer at the PSE institution. Setup computers and ensure all updates, patches, definitions for antivirus are installed, maintain and manage internet connections at PSE school, organize computer Literacy training for staffs at the PSE institution. Monitor internet bandwidth and connection speed, maintaining LAN, regular maintenance of computers and IT equipment.

Selected projects…

• Successfully directed the use of WHO’s online medical library for both students and faculty.

• Created IT policies, computer lab records, IT equipment inventory and tracking database for PSE institution.

• Successfully managing and maintaining internet connectivity and availability by implementing strict password management policy. KRYSTAL KLEAR LOGISTICS 05/2014 to 12/2016

IT Administrator

Promoted to leadership role accountable for maintaining key business applications and systems. Partner with senior leadership to guide short- and long-range technology planning. Plan, coordinate, and execute hardware and software upgrades. Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors and customers. Selected projects…

Successfully directed the on-time, on-budget completion of company-wide upgrade to Windows 8 and Office 365 impacting more than 10 onsite staff and five remote employees. Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access.

Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.

FAMILY PARADISE INCORPORATED 8/2012 to 8/2013

Help Desk Technician

Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.

Selected Accomplishments…

Quickly learned and master proprietary applications.

Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.

ULTIMATE INSIGHT SYSTEMS LIMITED 10/2010 to 6/2012 Technical Support Specialist

Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.

Selected projects…

Played an instrumental role in companywide changes for customer computer user experience by providing end-user training and support.

Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades.

Providing technical support for end-users in the area of preventive maintenance.

Setting up network infrastructures (Wired and Wireless). Excelled in previous roles as Desktop Support Technician for Ministry of Fisheries Sierra Leone (2012) and as a Network Technician for Ministry of Mines Sierra Leone

(2013)

PROFESSIONAL DEVELOPMENT

Cisco Certified Network Associate Certification Microsoft Application Packages Diploma Networking And Installations Diploma Computer Forensics And Investigation Certification CompTIA A+ CompTIA Network+ Cyber Security Certification Network Security Cryptography Computer Forensics and Investigation Installing and Configuring Windows Server 2012 R2: Certificate Administering Windows Server 2012 R2 (Ongoing) Certified Professional Ethical Hacker (Enrolled) Certified Wireless Network Administrator: Certificate Cisco CCNA ICND 1 (Enrolled) Cisco CCNA ICND 2 (Enrolled) Enterprise Desktop Support Technician: Certificate VMware vSphere 5.5 Ultimate Bootcamp: Certificate Microsoft Azure 2017 Exploring SharePoint 2016 OTHER PROFESSIONAL ACHIEVEMENT

Gender and Sexual and Reproductive Health 101 Certificate M&E Fundamentals Certificate Data Quality Certificate Demographic and Health Surveys: Data Use Certificate mHealth Basics Certificate Measuring Malaria: Household Surveys Certificate

Professional References

1. Mr. Solomon Dopee-Lloyd

IT Specialist

Jhpiego Liberia

Cell: 088*******

Email: *******.*****@*******.***

2. Kelrean Watson

IT Coordinator

Contact: 088******* / 077*******

Email: **********@*****.***

3. Mr. Sahr Joseph Nyuma

Program Specialist

Jhpiego Liberia

Contact: 088*******

Email: ****.*****@*******.***

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