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Customer Service Representative

Worcester, MA
July 24, 2020

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** ******* **, *********, ** ****7



Work in Business Setting to Increase Business Knowledge and Experience


Worcester State University, Worcester, MA

Bachelor of Science in Business Administration Anticipated May 2020

Relevant Coursework: Financial Accounting I/II Principles of Management Microeconomics

Business Communication Entrepreneurship Psychology

University of Ghana, Legon- Ghana

Bachelor of Arts in Psychology June 2008

Minor: Study of Religion


Piedmont Airlines (American Airlines), Worcester, MA 2018-Present

Cross Trained Customer Service Rep

Computerized passenger boarding.

Flight announcements and assisting customers with special needs.

Ticket sales together with flight itinerary changes.

Seat assignments, and tracing mishandled luggage.

Baggage loading and aircraft servicing.

Uber/Lift, New England 2017-Present


Transporting riders/passengers between places.

Maintaining a clean and inviting vehicle in good condition.

Picking up deliveries for clients.

Alpha Lab, Westboro 2016-2017

Lab Chemist

Preparation of samples using manual, automated, or instrumental methods.

Preparations of reagents or standards as needed.

Ensure appropriate testing procedures are conducted in compliance with QA and Standard Operating Procedure (SOP) requirements.

Coordination of schedules for analysis with analysts.

Disposal of Extractions Lab hazardous waste in accordance with Chemical Hygiene Plan.

Adhere to established Health & Safety protocols.

Generate worklists; work independently within LIMS (Laboratory Information Management System).

Maintain, service, and troubleshoot instrumentation as necessary.

Develop improved techniques with Lab Coordinator, Team Leader or Manager – Active LEAN participant

Sam’s Club, Worcester, MA 2015-2016

Member Self Service Host (Customer Service)

Assisted members with self-checkout.

Processed member transactions and operated register equipment.

Improved membership renewals together with pioneering large numbers in the upgrade of memberships.

Multichoice Ghana, Accra-Ghana 2012-2015 Customer Service Representative

Addressed customer complaints through front counter and call centre interactions regarding products and service.

Repaired and accelerated sale of decoders and accessories necessary for uninterrupted transmission of Pay-TV signals to customers.


Microsoft Office Suite

Problem solving and analytical

Team player

Communication skills


Excellent human relations


Legon Pentecostals’ Union, Legon-Ghana 2007-2008

Vice President/Evangelism Secretary

Researched and selected communities for student Evangelism and community service.

Coordinated and administered events and groups within the Union.

University of Ghana, Legon-Ghana Fall 2007 Orientation Committee Member

Introduced first-year students to campus resources and religious denominations.

Designed programs and activities to assist first-year students in familiarising with campus life.

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