Customer Service Representative
Resume:
SELORM ATUTORNU
** ******* **, *********, ** ****7
*********@*****.***
OBJECTIVE
Work in Business Setting to Increase Business Knowledge and Experience
EDUCATION
Worcester State University, Worcester, MA
Bachelor of Science in Business Administration Anticipated May 2020
Relevant Coursework: Financial Accounting I/II Principles of Management Microeconomics
Business Communication Entrepreneurship Psychology
University of Ghana, Legon- Ghana
Bachelor of Arts in Psychology June 2008
Minor: Study of Religion
WORK EXPERIENCE
Piedmont Airlines (American Airlines), Worcester, MA 2018-Present
Cross Trained Customer Service Rep
Computerized passenger boarding.
Flight announcements and assisting customers with special needs.
Ticket sales together with flight itinerary changes.
Seat assignments, and tracing mishandled luggage.
Baggage loading and aircraft servicing.
Uber/Lift, New England 2017-Present
Partner
Transporting riders/passengers between places.
Maintaining a clean and inviting vehicle in good condition.
Picking up deliveries for clients.
Alpha Lab, Westboro 2016-2017
Lab Chemist
Preparation of samples using manual, automated, or instrumental methods.
Preparations of reagents or standards as needed.
Ensure appropriate testing procedures are conducted in compliance with QA and Standard Operating Procedure (SOP) requirements.
Coordination of schedules for analysis with analysts.
Disposal of Extractions Lab hazardous waste in accordance with Chemical Hygiene Plan.
Adhere to established Health & Safety protocols.
Generate worklists; work independently within LIMS (Laboratory Information Management System).
Maintain, service, and troubleshoot instrumentation as necessary.
Develop improved techniques with Lab Coordinator, Team Leader or Manager – Active LEAN participant
Sam’s Club, Worcester, MA 2015-2016
Member Self Service Host (Customer Service)
Assisted members with self-checkout.
Processed member transactions and operated register equipment.
Improved membership renewals together with pioneering large numbers in the upgrade of memberships.
Multichoice Ghana, Accra-Ghana 2012-2015 Customer Service Representative
Addressed customer complaints through front counter and call centre interactions regarding products and service.
Repaired and accelerated sale of decoders and accessories necessary for uninterrupted transmission of Pay-TV signals to customers.
SKILLS & ABILITIES
Microsoft Office Suite
Problem solving and analytical
Team player
Communication skills
Collaborative
Excellent human relations
VOLUNTEER EXPERIENCE
Legon Pentecostals’ Union, Legon-Ghana 2007-2008
Vice President/Evangelism Secretary
Researched and selected communities for student Evangelism and community service.
Coordinated and administered events and groups within the Union.
University of Ghana, Legon-Ghana Fall 2007 Orientation Committee Member
Introduced first-year students to campus resources and religious denominations.
Designed programs and activities to assist first-year students in familiarising with campus life.
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