Office Manager

Curriculum Vitae

Richa Sharma

E-mail: ************@*****.***

Mobile : +1-650-***-****

EAD No.: LIN1990653133

Overview:

* ***** *** * ****** of IT experience in Infrastructure Services with emphasis mainly on Production Support, Scheduling & Monitoring as well as Mainframe Console operation which includes dealing with ABENDS of Batch jobs. Worked with several clients including Goldman Sachs and Bank of America. Looking for opportunities in automation, development, operations and data analytics. Fluent in English and excellent oral and communication skills.

Education:

Aug’ 10 –

June’ 14

Bachelor of Technology

(Computer Science)

Rajasthan Technical University, Kota

Apr’07 –

Mar’09

Intermediate of Science (I.Sc.)

(BIEC)

JD Womens’ College, Patna

Apr’04 –

Mar’07

Matriculation (BSEB) St. Xavier’s Higher School, Patna Work Experience:

Mar’18 to Apr’19

Dec’14 to Jan’17

Jan’17 to Mar’18

Control-M Production (Batch)

Scheduling

Control-M Production (Batch)

Scheduling

Control-M Production (Batch)

Scheduling

Wipro, Bangalore

Aon (ASSPL), Bangalore (Previously

known as Aon Hewitt Associate)

Alight Solution Pvt. Limited,

Bangalore

Project Details

Domain: IT-IS

Role: Production Scheduler

Responsibilities:

● Setting up and scheduling jobs on the Control-M tool in both Distributed and Mainframe Environment.

● Fixing Job abends by doing troubleshooting and finding the step in the JCL to restart or resubmit as per the Client requirement.

● Maintaining the Shift turnover which includes the current and pending information from one shift to the next shift.

● Worked on Lotus Notes 6.52 for handling various scheduling requests Area of Expertise:

Control-M Workload Automation: (Monitoring)

● Handling Job Service Requests like Rerun, Kill, Force OK, HOLD, Release, Order/Force, Posting/Adding Conditions, Removing/Deleting the conditions, Loading Jobs, Changing Node Id, changing the run time in Cyclic Jobs.

Control-M Scheduling:

● Handled scheduling changes in Control-M Desktop like Creating jobs (OS/SAP/FW), Modifying Job dependencies, deleting jobs, removing the jobs from new day schedule, changing the Node ID, execution time, creating dependencies and all other scheduler activities

● Scheduling a Cyclic Job with resource dependency and File Dependency.

● Responsible for Year End Calendar Entry Updation / Creation.

● BMC Remedy v7.0 for Incident/Service Requests logging. Team Management:

● Responsible in Preparing Daily/Weekly Reports and Presenting the same to the client in a Daily/Weekly Basis

● Involving in giving process improvements, identifying RCAs and preventive measures. Having good experience in ITIL process.

● Given Knowledge Transition to the new team members, bringing their level to meet the client expectations.

Technical Skills:

Operating System Windows

Packages MS Office

Databases SQL, Excel, Tableau and Python

Programming Languages Python(Beginner), SQL. Software Tools

BMC Impact Explorer

Control-M/Desktop & Control-M/Enterprise Manager for Distributed side Scheduling by BMC Software.

Blue zone MVS for Mainframe Batch Scheduling by IBM. Lotus note 6.52

Scheduling Tools Control-M ECS Scheduler (V6.3,6.4,7.0) MVS

Ticketing Tools Lotus notes 6.52, Service Now

Honors/Awards:

● Won AON Star-2015 for excellent work in team.

● Several awards for leadership and extracurricular activities in office, school and college. Volunteer Experience:

● Organised several cultural events in office and college.

● Volunteered in blood donation, save trees.

● Taught underprivileged children in my home state. Hobbies/Interests:

● Traveling, fitness, yoga, hiking, dance, hindi music I hereby declare that the above provided information are true to my best of knowledge. Date : 01/01/2020

Place : Santa Clara-95054, California, Richa Sharma

Contact this candidate