Oracle Support

Shanice Airielle B. Sanchez

B* L** Dapdap st. Meadowood Executive Village

Bacoor, Cavite

+639*********

*********.*******@*****.***

Career Summary

An oracle database administrator (DBA) for six (6) years with experience in database administration like, but not limited to: oracle 11g database maintenance, data migrations, cron jobs, tablespace and storage management, index rebuilds, oracle user management, application of oracle recommended patches, data export and import, data refresh, handling and investigating oracle alerts as well as provide day to day operations support in development, test and production databases. Professional Experiences

Carlson Wagonlit Travel

Duration: April 2017 – Present

Location: Zuellig Building Makati Ave. Makati City Work Description

• User access management

• Maintenance and troubleshooting of oracle golden gate

• Incident response (24x7 shift pattern)

• Troubleshooting infrastructure issues

• Participates in root cause analysis

• Application change/service request handling

• Pro-Active database monitoring and maintenance

• Producing infrastructure documentation/Standard Operating Procedures

• Read, write and test complex SQL statements and shell scripts

• Golden Gate maintenance and troubleshooting

DXC (former Hewlett – Packard Enterprise)

Project: Bank

Duration: June 2016 – April 2017

Location: 3 World Square, Upper Mckinley Hill, Fort Bonifacio, Taguig City Work Description

• Provides Level-2 support for MS SQL Database

• Serves as an Oracle Database support 24x7 for Development, Test and Production environments (Single-instance and RAC)

• Serves as Production support including service request, incident and change management

• Review, accept and implement oracle database change requests such as: 1. Database Refresh (export and import using data pump) 2. Enroll new database users and maintain system security 3. Create and maintain primary database storage structures (tablespace) and primary database objects (table, view, indexes) once the application developers designed an application

4. Modifies the database structure as necessary from the information given by the application developers

• Resolves incidents and requests via phone call, email and ticketing tool (Service Now and HPSM)

• Performs daily maintenance, monitoring, problem resolution and internal customer/development support

• Troubleshooting database and solve issues with database vendor (Oracle)

• Monitoring and controlling user access to the database Accenture Inc.

Project: Shared Technical Services Oracle DBA

Position: Oracle Database Administrator

Duration: May 2013 – May 2016

Location: Cybergate Tower 2, Pioneer corner EDSA, Manadaluyong City, Philippines Work Description

• Provides 24x7 level-2 support for Oracle DB servers

• Provides on-call weekend support for production issues and scheduled work

• Monitors day-to-day application activities and ensure the Unix plant is running

• Defines, documents and institutionalizes runbooks and procedures for operations tasks

• Resolves issues via phone call, emails and request tracking tool called Service Desk

• Works on database activities such as Database Maintenance, Database Upgrade and refresh, Patching activities, Application Deployments and Implementation or Configuration Management.

• Installs and upgrades the Oracle Database server and application tools

• Allocates system storage and planning future storage requirements for the database system

• Creates primary database storage structures (tablespaces) after application developers have designed an application

• Creates primary objects (tables, views, indexes) once application developers have designed an application

• Modifies the database structure, as necessary, from information given by application developers

• Enrolls users and maintaining system security

• Contacts Oracle for technical support

Educational Background

Tertiary Education: University of Santo Tomas

Bachelor of Science in Information Technology (2009 - 2013) Credentials/Certifications

• Oracle Certified Associate 11g

• ITIL v3 Foundation

• Graduated as Cum Laude (A.Y. 2012 - 2013)

Character References

Character references will be provided upon request.

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