Customer Service Health

Mikaela Odom

email: *************@*****.*** cell: 409-***-**** Houston, TX https://www.linkedin.com/in/mikaela-odom-842810132/

Dedicated phlebotomist with excellent patient service skills and the ability to work well with others. Committed to expanding current experience and knowledge of health care and venipuncture to an area of similar interest.

Summary of Qualifications

Proficient in plasmapheresis procedures Blood specimen handling

Results Driven Detail Oriented

Creative Problem Solver Great leadership and interpersonal skills

Charting and clinical documentation Organization & Prioritization

Exceptional Communication Skills Conflict Resolution

Education

Bachelor in Health Administration - December 2019

Texas Southern University- College of Pharmacy and Health Sciences - Houston, TX

KS Phlebotomy School, LLC Nationally Certified Phlebotomy technician, NHA – June 2019

Work Experience

Senior Phlebotomist BPL Plasma July 2017 – Current

Monitor donors before, during and after plasmapheresis treatment while, delivering excellent customer service.

Measuring and recording stats, patient observations, and plasmapheresis machine setup.

Stocking medical materials and maintaining a clean environment for donor.

WAITRESS DAVE AND BUSTERS DECEMBER 2017 – JULY 2019

Executed quality assurance practices to provide positive customer dining experiences.

Trained incoming staff regarding restaurant's practices, culture and procedures.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

ACHIEVEMENTS

Dean’s list - fall 2016, 2017, 2018, 2019

Graduated Cum Laude- December 2019

Employee of the month -Dave and Busters June 2018

Most Outstanding employee –BPL Plasma December 2019

CERTIFICATIONS

Basic Life Support

National Health Career Association Phlebotomy Certified

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