Subject Matter Expert as Project Control Services Associate

S A R A H G O N Z A L E S

P R O J E C T C O O R D I N A T O R

PROJECT CONTROL SERVICES ASSOCIATE - (JAN 2018 – APR 2020) ACCENTURE INC - Mandaluyong

• Completed daily reports for incidents, problems, change requests and defects directly to the client and managers.

• Consolidate status updates coming from leads to create weekly and monthly deck reports that will be presented to the leadership and clients.

• Managing email communication and setting up meetings across the team.

• Keeping track of project resources up to managing leaves and payroll.

• Assist with special project and other related tasks or duties such as managing time sheets, creating work plans and baseline using Microsoft Project and Public Web Access. CHAT SUPPORT REPRESENTATIVE - (MAY 2015 – DEC 2017) ARVATO BERTELSMANN – Angeles

• Provided support to [Microsoft Xbox] users in using their consoles, which resulted in a loyal customer base and increased company's positive reputation.

• Paid close attention to customer's concerns and addressed their queries and achieved exceptional level of customer service though chat. CUSTOMER CARE REPRESENTATIVE - (JUNE 2008 – MAY 2014) TELETECH CUSTOMER CARE MANAGEMENT INC. – Mexico

• Earned award for outstanding performance in providing world class service to one of America’s wireless network operator [T-Mobile].

• Worked tirelessly to resolve customer’s problems to their satisfaction, which resulted in a loyal customer base and increased company’s positive reputation.

• Attracts potential customers by answering product and service related inquiries. 639********* *****.**********@*****.***

CITIHOMES Building 5

San Francisco St

Plainview Mandaluyong

PAMPANGA STATE AGRICULTURAL UNIVERSITY - (2004-2007) BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY – Magalang

• Good academic record with a CGPA of 1.87.

• Vice President in one of school’s organization club [Computer Shrewd Psyches Club]. Subject Matter Expert as [Project

Control Services Associate] together

with my previous role as [Customer

Service Representative]. Proven

abilities in project management and

process improvements. Excellent

communication skills. Seeking

challenging position in company

with opportunity for advancement.

W O R K E X P E R I E N C E

E D U C A T I O N

A B O U T M E

S K I L L S

Facebook:

facebook.com/iamsarrah16

LinkedIn :

linkedin.com/in/sarah-gonzales16

REPORTS GENERATION AND

ANALYSIS

PROJECT MANAGEMENT

REPORT WRITING

TEAM MANAGEMENT

CUSTOMER SERVICE

W E B S I T E S &

S O C I A L L I N K S

Contact this candidate