Engineer Manager

Executive Profile

location

ructure

Successfully set-up 10+ offices from scratch

Mumbai & Pune for KPMG, Times Internet (Times Of India Group), Gaana & Magicbricks; overseeing IT operations, End platform, query handling to ensure the delivery of customer service excellence and resolving problems to prevent escalations for 20+ offices Pan India for TIL, TBS MBRSL, Gaana & Mxplayer.

Expertise in setting out IT Modernization projects conferencing standards, Gsuite Implementation(Including Change Management Adoption Plan), Guest WIFI, Automated Visitor Management System, transport booking & IT Call logging chat bots for various operational areas implementing quality systems & procedures to

while adhering to the SLA and business services

Strong Team management skills handling 70+ resources & Management for all IT Active + Passive components. security policies, procedures and guidelines, developed for the security infrastructure.

Directed the development and management of

applications, annual budget (operational & overhead cost) provisioning of detailed cost estimates for business, application projects.

Contributed to the business and technology vision

strategies and monitoring execution of major technology initiatives Transformed cooperation and communication between departments, from a reactive approach to a proactive and team

who were involved the full product value chain

Delivered a high-quality customer experience

while adhering to the SLAs & work processes

Proven capabilities in engaging with clients & top management strategic vision, driving change, formulating

infusing new ideas, taking enterprise system performance & producti level. Evoked thought leadership to grow the vertical & targets and the existing accounts.

Significant Accomplishments:

Around 10+ offices built from scratch across India for TIL, Gaana, Magicbricks & KPMG India.

Planning & Implementation of low-cost portable VC equipment using Google Asus Chromboxes, Polycom, Cisco to

collaboration among teams

Plan & Built in-house Visitor Management System for entire TIL & BCCL Offices

Evaluated & Executed email migration from O365 to Gsuite platform

&achieved 45% savings for the firm

Automated bot to log tickets for IT requests & Guest WIFI Password Dynamic, dedicated & Strategic Leader

executing

recogn

IT Procurement, Resource

Experienced Technology Executive recogniizedzed for leading through ambiguity and implementing pioneering solutionsin IT Operations, IT Procurement, People Management, IT Strategy, Resource allocation, Escalation Management, IT Infra, New Initiatives & Automation.

offices from scratch in Noida, Chandigarh, Lucknow, for KPMG, Times Internet (Times Of India Group), Mxplayer, IT operations, End-User Computing, Gsuite

ensure the delivery of customer service excellence and problems to prevent escalations for 20+ offices Pan India for TIL, TBS, IT Modernization projects including video

Gsuite Implementation(Including Change Management & Automated Visitor Management System, transport

for various operational areas (IT & Admin),

implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services.

handling 70+ resources & vendor

Management for all IT Active + Passive components. Authored information uidelines, developed risk-based audit strategies

management of regional infrastructure &

applications, annual budget (operational & overhead cost) and d cost estimates for business, regional infrastructure & business and technology vision and direction by influencing strategies and monitoring execution of major technology initiatives. and communication between departments, from a

reactive approach to a proactive and team-oriented one that spanned all teams who were involved the full product value chain.

quality customer experience, elevated customer satisfaction, adhering to the SLAs & work processes.

clients & top management for evolving

formulating IT infrastructure roadmap,

infusing new ideas, taking enterprise system performance & productivity to next to grow the vertical &revenue/margin

Around 10+ offices built from scratch across India for TIL, Gaana, cost portable VC equipment using Google

Polycom, Cisco to reducedtravel cost & increased

house Visitor Management System for entire TIL & BCCL email migration from O365 to Gsuite platform

Automated bot to log tickets for IT requests & Guest WIFI Password Key Impact Areas

Personal Details

Date of Birth:

Languages Known:

Passport No:

Address: Unitech Cascades,

1103, Pi-2, Greater Noida, U.P, India

DEPENDRA PUNDIR

Executive Management Professional

Strategic IT Leadership Project Management IT Modernization Infrastructure IT Budget Planning

& Strategic Leader having over 15 years of global, multi-cultural and diversified executing broad-based IT projects & strategies

Innovator

Team Builder

Strategic

Thinker

+91-987******* ***********@*****.***

IT Project Management

People Management/ Leadership

IT Strategy & Roadmap

P&L/ Account

IT Infrastructure Management

Annual Operations Planning

End-User Computing (National

Data Center Operations

Transition/Transformation

Key Impact Areas

Soft Skills

Personal Details

Date of Birth:15thJune 1981

Languages Known:English

Passport No: Z3973954

Unitech Cascades, T-5, Flat No-

2, Greater Noida, U.P, India

DEPENDRA PUNDIR

IT Modernization IT

cultural and diversified experience in

Collaborator

Innovator

Team Builder

Strategic

Thinker

Motivator

***********@*****.***

Analytical

IT Project Management

People Management/ Leadership

IT Strategy & Roadmap

P&L/ Account Management

Service Delivery

IT Infrastructure Management

Annual Operations Planning

Asset Management

User Computing (National Level)

Data Center Operations

Transition/Transformation

Evaluated & led the project of Symantec Endpoint Protection & Symantec Endpoint Encryption implementation for Pan India offices.

Successfully implemented the Virtual datacenter on ESX40, ESX41, ESXi41 & ESXi5 comprising 40+ VMware Servers, migrated over 300+ physical servers over VM at KPMG Pivotal in deployment of EMC Storage (SAN & NAS) at KPMG Active role in the data centers setup at new offices in Gurgaon, Noida, Mumbai& Chandigarh Implemented secure & roaming printing from Canon (Uniflow) at Pan India Offices

Work Experience

Times Internet Ltd., Noida

As Enterprise Lead (Senior Manager – Technology)

Role:

Spearheading large IT Projects (Including New Offices & IT Modernization projects),Vendor Management, Service Delivery, IT services availability, People & Team Management with Team Size of 70+ Independently handling & building new offices projects across India for TIL, Mxplayer, Magicbricks & Gaana. Creating BOQ, SOW & RFPs for new Office projects for active & passive IT components. Leading Enterprise IT operations for various digital properties of Times Internet which touch every 2nd Internet user in India for our leading product lines of TOI, ET, Magicbricks, Gaana, Timesjob, NBT, MT, Mxplayer & Dineout Advising& updating status to the Leadership Team on appropriate IT solutions for business requirements and innovation opportunities across functions

Ensured Internal/External Audit and Compliance as well as ISO 27001 and GDPR compliance Ensured an on-going awareness of emerging developments and trends in the technology landscape through automating various business & support functions tasks

Enhanced the service quality and improvements by motivating & developing best teams across Pan India. Developing and preparing the Annual Operation Planning (AOP) for Times Internet, Times Business Solutions, Magicbricks, Gaana & Mxplayer.

Exceeding all company IT operations goals and always maintaining 99% uptime for all IT services Working with commercial teams to increase efficiency of new and existing IT Investments Introducing various tools & applications for the business functions to automate their daily operations tasks Directed program and team through the deliverables associated with the program by establishing milestones and monitoring adherence to plans.

Identified project risks and mitigation plans as appropriate and drive mitigations by complete understanding of the business issues and data challenges of business requirement Managed project operations with key focus on defining RFP’s, SLA’s, SOP’s as well as interacting with vendors & other key stakeholders

Ongoing Projects;

Four new office setups at Noida and Bangalore which includes two call-center and two corporate office for Gaana/TIL/Dineout and Magicbricks

Automate cab booking through a bot & MDM solution for MAC & Windows endpoint devices. KPMG, Gurgaon

As Manager – Information Technology

Role:

Contributed in IT project planning & development, People & Team Management (Team Size: 50+) New office Projects & complete Data Center setup at multiple locations across India Lift & Shift migration to hosted Datacenter for DC & DR. Vendor Management for all vendors Active & Passive equipment. Providing VC Setups across India and contributed to increase collaboration among users, clients & vendors. Managed large Local/Global IT operations and IT Service Delivery, Projects & IT services availability Steered Messaging Infra Exchange 2010 Pan India at KPMG with 25k Mailboxes Assisted in all Internal/External IT Audit related periodic reviews Monitored daily IT operations, Resource allocation, Asset Management, IT Administration, Escalation Management, query handling to ensure the delivery of customer service excellence and resolve problems to prevent escalations Overachieved all company IT operations goals and always maintaining 99% uptime for all IT services Contributed in IT Helpdesk training/Induction to explore their skills and to motivate them Administered End-User Computing, IT help-desk operations, Client Management, Change management, Monitoring daily, weekly and monthly call reports to analyze Engineer productivity, Users experience and business requirement Projects:

3 New offices at Pune, Mumbai (KPMG) & Gurgaon (KPMG Global Services) Augmented capacity of messaging Infra for KPMG India on Exchange 2010 with addition of 4 Servers at Primary and 6 Servers at Secondary site for 25K Mailboxes and DPM 2012 Backup Software Upgraded F5 Load balancer from LTM 2000s to LTM 4000 model for Messaging CAS Connections Aug’17 – Present

Nov’15 – Aug’17

Provided mail archival solutions POCs for Enterprise Vault (Veritas), Simpana Commvault and SourceOne EMC Prepared business case with Sizing and costing for entire Archival solution to evaluate best tool Managed Disaster Recovery Data center movement from Noida to Bangalore Winista Technologies Pvt. Ltd., Noida

As Director/Co-Founder

Winista Technologies Pvt. Ltd.is startup Company in various domains like HR Recruitment, IT and Telecom services; providing HR Recruitment & Staffing Solutions, Website designing, app development, web hosting, hardware equipment, software designing, surveillance solutions and end-to-end solution designing I am heading the IT Operations, Surveillance solutions & HR Recruitment

Worked on various Private and Govt. projects on IT Solutions Introduced new clients to business through various marketing techniques Managed HR Recruitment business and introduced clients like Tyco International, MachineParty Inc., Spark Technology, Sapient, Infosys, Wipro & ACS Consulting

Understood the business requirements of new and existing clients and provide them efficient and cost saving equipment and solutions & complete execution and implementation support on Surveillance Solutions KPMG Ltd., Gurgaon

Manager – Information Technology

Growth Path:

Executive Feb'07 - Oct'08

Senior Executive Nov’07 - Oct'09

Assistant Manager Nov’09 - Mar'13

Manager Apr'13 - Sep'13

Role:

Managed 100 engineers, 10 Site Managers and Helpdesk Manager’s productivity Worked on multiple assignments for Data Center refresh, service consolidation, cloud transformation and virtualization New office Projects & Data Center setup at multiple locations across India Reviewed all goals and objectives of project in coordination with team members Monitored processes and identified programs to be outsourced to external vendors Led teams for running successful customer service operations & experience of implementing procedures, managing back- end operations for business excellence

Acted as an escalation gate (Technical or Non-Technical) to resolve critical issues of the team members. Skilled in conducting various training sessions for enhancing performance and quality of service Projects:

5 New offices at Gurgaon, Kolkata, for KPMG & KGS. Successfully implemented and rolled out Safeboot (Data Encryption Software) in all locations Upgraded Technologies

o Safeboot server from 4.2 to 5.1 and then to 5.2.3 o Blackberry Enterprise Server from 4.0 to 4.1 and then 5.03 o Blackberry Express server 5.01 installations in four Major locations in India and upgrade to 5.03 Maintained:

o Blackberry Enterprise server and BES Express server administration (User addition/deletion, synchronization issues and backup activities, blackberry CALs management) o HP & IBM blade servers, Brocade switches configurations Managed active directory and User account addition/deletion and group access permissions; Snapshots, CIFS shares, Space

& LUN/Storage (SAN & NAS) group management in storage according to the business requirement and user rights restrictions on filer

Drove SQL database administration, database creation, SQL backup and database maintenance Steered filer, Exchange and Virtual Machines backup using Symantec Backup Exec tool Played key role in Video Conferencing setup for all locations in India on ISDN, P2P & public network which saved time

&reduced travel cost between the locations

Wipro Infotech Ltd., Gurgaon

As Engineer-Server Management (System Admin.)

Spearheaded the efforts as a System Administrator at client Interglobe Enterprise Ltd Tracked provision of end-user services at the projects level, including supervision of IT helpdesk, technical support services, SLA, reporting & IT business requirements

Pivotal in handling windows servers 2003, Citrix server, Mail Server, SAV server, Backup Server & in troubleshooting problems over telephone, Email, Messenger etc.

Progressive Infovision Pvt. Ltd., Gurgaon

As Senior Engineer

Worked as Senior Engineer at client KPMG, managing IT Helpdesk operations, windows servers 2003, SAVserver, Backup Server & troubleshoot problems over site & through telephone, Email, Messenger. Nov’06 – Feb’07

Feb’05 – Oct’06

Dec’13– Nov’15

Feb’07 – Sep’13

RT Outsourcing Ltd.,Gurgaon

As Technical Support Engineer

Worked as Technical Support Engineer at site Maruti Udyog Ltd (Gurgaon) and looked after all Desktop, printers and Network related calls

Educational and Professional Credentials

Diploma in Management (DIM) 2007 ● IGNOU

BTech (Electronics and Communication) 2004 ● UP Technical University (UPTU), Lucknow Certification ● PRINCE2® Foundation

Jul’04 – Jan’05

Professional Trainings: PMP, VMware & AWS

● Microsoft Certified Professional/Solutions Associate: Office 365

● ITIL V30 Foundation, Cisco Certified Network Associate CCNA (CSCO11012955)

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