Personal Assistant Customer Service
Resume:
Ciara Brady
Team Leader
Calgary Board of Education
ADDRESS:
*** ****** ******* ******** **
Calgary AB T3M 2E2
PHONE:
EMAIL:
***********@*****.***
HOBBIES:
-Reading
-Running 5k
-Outdoor adventures
-Trying new things
-Providing respite for special needs children
REFERENCES:
Carole Jones, Principal,
Lake Bonavista School
*******@***.**.**
Jill Scarrow, Principal,
Ramsay School
*********@***.**.**
EDUCATION
OUR LADYS SCHOOL, WICKLOW, IRELAND 1988-1994
High School Diploma 1994
School Math Award 1993 & 1994
DUBLIN BUSINESS SCHOOL, IRELAND 1994-1996
Certificate in Business and Computer Skills
DUBLIN CITY UNIVERSITY, IRELAND 1997-1999
Registered Representative of the Irish Stock Exchange
ASPENS BEAUTY COLLEGE, IRELAND 2002-2003
Diploma in Beauty Therapy
WORK EXPERIENCE
CALGARY BOARD OF EDUCATION – TEAM LEADER
2016-2020
Office administration, phone coverage, front desk receptionist, providing a warm welcome for parents and visitors, overseeing office supplies, filing, records management & data entry
Supervising to six lunchroom attendants
Overseeing the smooth operation and effective supervision for 300+ elementary students.
Ensuring student safety and well-being during free play time
Responsible for follow-up on incidents through necessary reporting including contact with parents
Establishment and execution of our Connect Time program providing classroom breaks for kids that will benefit. Ensuring the right fit for student and staff connection make this time mutually rewarding.
SCOTIABANK - TELLER
2014-2016
Ensured excellent customer service during lunchtime, vacation and sick leave
Resolved customer queries and follow up with a high level of service
Closing off and balancing funds at close of business
DAYHOME PROVIDER, DUBLIN, IRELAND
MANAGEMENT OF FAMILY BAR & RESTAURANT, IRELAND
2004-2013
GOODBODY STOCKBROKERS
EXECUTIVE ADMINISTRATIVE ASSISTANT &
Registered Representative of the Irish Stock Exchange
1996-2004
Personal assistant to Head of Private Client Department
Greeting clients at reception
Organizing venue bookings and catering for client events
Precise time management
Provided administrative assistance to the management through independent handling of correspondence, documents, planning and scheduling
Qualified to place orders directly with the Stock Exchange on behalf of clients
Controlling and managing all incoming inquiries appropriately and professionally
Negotiated client payments in a timely fashion
Format of documentation and information for internal and external communication in the form of memos, emails, presentations and/or reports
Strong customer service involvement by phone and in person meetings
Consistent use of Microsoft Office Suite
Records management and Data entry
SUMMARY
Highly motivated
Strong interpersonal skills
Enthusiastic about diligently applying myself to a full-time position
Passionate about helping others
Strong work ethic
Eager learn new skills
Extremely organised, great planner and strong ability to multi-task
Warm and genuine Irish welcome
Reliable, open, considerate and accommodating character
Always up for a challenge
Strong understanding of the importance of superior customer service
KEY SKILLS
Strong team leadership
Positive supervisory and negotiation experience
Thrive in a busy fast paced environment
Eager to try new things and diligently apply myself to a full-time position
Easily adaptable to change and confidence to work independently
Great multi-tasker and ability to work with multiple distractions
Ability to deal with sensitive and discretionary matters and maintain strict confidentiality
Excellent Math Skills – Awarded high school Math Awards for 2 years
Over 20 years experience in Microsoft Office programs
Contact this candidate