Desktop Project Support
Resume:
Jeffrey Agustin Grant
*********@*****.***
WORK EXPERIENCE
*/** – Present GRANT ASSOCIATES, TECHMATE
Part time consulting for individuals on home PC’s, laptops and desktop, and device support on Win 7 to Win 10, Android and iPhone devices. Setting up printers and networked devices on office and home networks
1/14 – 5/18 DBI STAFFING (Paul Weiss, Li & Fung, Cravath, Swaine & Moore, 1 /14 to 5/18)
OnX ENTERPRISE SOLUTIONS (Mizhuo Securities 11/15, 12/15)
INSIGHT GLOBAL (RBC Capital Markets Research Department 6/15 to 7/15)
New York City based consulting projects as a Windows 10/Hardware Analyst and Mobile Device Consultant upgrading over a thousand desktops and laptops to Windows 10 and Office 2016. Upgraded over 800 devices to Blackberry Work on the latest BES platform, BlackBerry device upgrades to BES 12 activation and deployments. RSA token import, upgrading OS of BlackBerry to 10.2 and above, iPhone devices (iPhone 6 to X, iPad, iPad mini, Air and Pro) to OS 11.4 and above as well as connectivity to networks and training on basic user functions and access to their pertinent information.
6/11 - 1/14 BROOKSOURCE, NEX5 INC., IT TRAILBLAZERS New York, NY
On call mostly part time Desktop Support for office moves as well as on network support, conference room AV setup for scheduled meetings, laptop upgrades and troubleshooting issues in the New York City area. Windows OS (XP, Vista, Win7), basic MAC support, printer support and maintenance.
8/10 – 4/11 SDI INTERNATIONAL CORP. New York, NY
NEW YORK LIFE INSURANCE
MS Exchange Help Desk Consultant
Full time phone support setting up MS Outlook user account using MS Exchange. Migrating calendar and contact information from POP3 to Exchange Account. Configuring user account on mobile devices: Blackberry, Palm, iPhone, Droid smart phones. Adding and sharing of calendar entries. Troubleshooting Ms Exchange email issues
Provided technical expertise while working with personal computers and software: Windows XP / Vista / 7, MS Office, E-Mail Clients (Outlook, Outlook Express), understanding of windows peer-to-peer networking including configuration of TCP/IP. Resolved Spyware and Virus problems using Windows tools.
5/08 – 8/10 STRAIGHT AHEAD SOLUTIONS New York, NY
Server, Desktop Consultant
On call for installing, maintaining and resolving client server, server hardware and desktop issues for small business, charter schools and nonprofit organizations
7/03 – 2/08 PROSKAUER ROSE LLP New York, NY
Messaging Specialist, Blackberry Server Administrator (8/06 –2/08)
Setup, upgraded, expanded capacity and monitored all six Blackberry servers for all 1100 users in the firm (from v 3.6 to 4.1 on both Win2K and Win2003 servers). Set specific IT Policy for all units and application push configurations for all units (from 7200 series to current devices) for RSA, METAMessage and DTE InHand. Deployed BoxTone for Blackberry Management and Monitoring software to monitor all blackberry, mail server and unit monitoring.
MS Exchange 2003 server administrator for approx 1400 users in all nine offices. Maintain server logs, analyze application event logs for errors, performed troubleshooting and problem resolutions of application event log errors.
Provided 3rd level support to both the Help Desk and 2nd Level Applications teams (Desktop, Engineering, Practice Support)
Maintained mailbox manager schedules, provide daily report of success/failures, performed mailbox maintenance, restores from CommVault backup tapes. Monitored internet e-mail connectivity via Postini email security and Tumbleweed e-mail firewall.
Outlook Applications Specialist, Blackberry Administrator (7/03 – 8/06)
Setup, administer and configure five Blackberry servers for entire user population (approx 700 users)
Resolved outstanding Outlook 2002, 2003 and Blackberry user issues forwarded from phone support for user population of approx. 1100 users (offices in New York, NY, Newark, NJ, Washington, DC, Boca Raton, FL, Los Angeles, CA, Boston, MA, New Orleans, LA, and Paris, France)
Advised and test all possible upgrades, add-ons and third-party applications that effect user population in regards to the messaging environment
3/02 – 7/03 TEKSYSTEMS New York, NY
SULLIVAN & CROMWELL (3/02 – 9/02, 1/03 -7/03), KRONISH LIEB WEINER & HELLMAN LLP (9/02 – 11/02)
PC Support, Level 2, Desktop Support
Supporting testing of desktop upgrades of laptops/desktops to Active Directory and Windows XP environment (Exchange 2000, MS Office XP, Outlook XP, Hummingbird DM)
Supporting desktop upgrades of laptops/desktops for 500 users in a Novell (5.x), NT Server environment
Resolving outstanding user issues forwarded from Level 1 phone support (MS Word 2000, DOCS Open 3.9, Deltaview 2.51, Outlook 2000, Blackberry 857, 957) to completion for approx. 2000 lawyers, associates, secretaries and all levels of personnel, confirmed conference room and AV setups for scheduled meetings
Resolved/supported hardware, software and printer issues via phone and desktop visit for approx. 100 users in a Windows 2000 Professional and Active Directory environment (Exchange 2002, Office XP, iManage DeskSite 6, Deltaview 2.72, Outlook 2002, Proxy 3.06, Blackberry 957)
Created Dell C640 laptop standard image to corporate standards to support both office and remote access
10/02 – 12/02 ALTERNATIVE RESOURCES CORP. New York, NY
Project Team Leader
Managed team of installers (3 to 12) for NT desktop rollout
Resolved all onsite issues, completing within budgeted man-hours
8/01 – 11/01 THE COMPUTER MERCHANT, LTD. Stamford, CT
Project Team Leader
Managed/coordinated a Windows 2000 Professional rollout from staging of laptops/desktops to the field Team Leaders
Managed team of installers (3 to 10) utilizing Ghost Multicast 6.5 to image/configure Dell laptops and PC’s
Coordinated process transferring user data (VBScripts) from Windows 9x and NT to Windows 2000
VOLUNTEER EXPERIENCE
Jan 1991 – Present UNLOCKING FUTURES (formerly YOUTH AT RISK) New York, NY
Volunteer Senior Course Leader, Volunteer of the Year Award 1998
Mentoring program working with adults and young people where the mission is to eliminate the at-risk behavior of youth and to enhance the effectiveness of adults and professionals who live and work with them
EDUCATION
The Chubb Institute New York, NY
Diploma in Network Administration/Engineering – April 2003
The Pennsylvania State University Erie, PA
Bachelor of Science in Engineering, Electrical Option – December 1990
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