Billing Specialist

Amanda Eubanks

Billing Specialist

Atlanta, Ga

SKILLS

• Invoice Audit Analyst AP/AR

• Data Analysis/Documentation

• Collections/Reporting/Reconciliation

• Account Maintenance/Claims Processing

• Operational Structure/Development

• Excellent Communication/Negotiation Skills

• Expert in Microsoft Office/QuickBooks

• Strong Leadership skills – Self managed

EDUCATION & TRAINING

MBA Business Management - Accounting Colorado Technical University GPA 3.93

BA Accounting Colorado Technical University GPA 4.0

WORK EXPERIENCE

IRS Certified Self-Employed Tax Preparer – PTIN Jan 2006 - Current

Prepare annual returns for Small Businesses and Individuals.

Consult on future savings through organized expense reports in QuickBooks.

Assist with IRS and State filing inquiries.

KeyStone Management LLC Jacksonville, FL Dec 2019 – May 2020

Senior Billing Specialist AR/AP Bookkeeping

Managed finances for multiple businesses.

Responsibilities included reconciling internal systems, creating financial transactions, generating reports, audit client/vendor accounts, collections, and payment postings.

Reconciled multiple bank account’s feed transactions to include payroll.

Tracked and managed vendor invoices.

Accounting software; QuickBooks Desktop 2019 & online.

Craftsmen Contractors/UPSI Services Jacksonville, FL Jan 2019 – Aug 2019

Billing Analyst and Administrator

Invoice processing, collections, and AR/AP reconciliation.

Managed team of 12 technicians for daily activities and payroll.

Audited and Reported monthly postings.

Used Sawin, Office Trax, Oracle, and Excel software.

High level negotiations for large client fee agreements.

Fidelity National Financial Jacksonville, FL May 2018 – Dec 2018

Senior Carrier Analyst

Telecom Invoice Processing, Audit and Reconciliation, Dispute Resolution, Coordinate Carrier, and Client interaction.

Negotiated, initiated, and resolved Complex Issues involving installations and continuous technical support.

AT&T Jacksonville, FL Sept 2017 – May 2018

DSL Technical Support Agent

Inbound Call Center helping in troubleshooting internet connectivity and gateway configurations.

Control Point Solutions/HCL Technologies Atlanta, GA June 2005 – Aug 2011

Sr. Financial Claims Analyst / Auditor

Developed and trained team members to create SQL audits in Microsoft Access.

Accomplishments included recovery of over $500 million in Wireless Telecommunication billing errors from audits created in SQL from information derived from carrier tariff research/contracts.

Negotiated resolutions and worked with vendors to ensure account billing corrections, reconciled invoices for accurate billing and credits due for errors identified.

BellSouth Telecommunications Atlanta, GA Apr 1999 – June 2005

Sr. Financial Claims Analyst /Auditor

Responsible for resolving Wireless Carrier billing claims, collections, and account reconciliations of multiple high-end accounts.

Liaison between provisioning team, client sale and billing department to ensure accurate billing according to tariff guidelines.

Received Directors and Executive awards for outstanding performance in quality, production, and training to improve efficiency.

AT&T Universal Card Services Jacksonville, FL Mar 1990 – Apr 1999

Sr. Claims Analyst

Responsibilities included creating and continuously training department procedures during start-up operations.

Main functions consisted of resolving customer billing claims with merchant banks thru the chargeback, compliance, and arbitration process.

Account Maintenance / Reconciliation / Collections.

Additional duties included working in claims call center environment, resolving escalated calls.

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