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Technical Support Specialist, Customer service, Security

Location:
Fort Collins, CO
Salary:
36000+
Posted:
July 22, 2020

Contact this candidate

Resume:

Ethan Sanders

**** *** ****** **

Fort Collins, CO 80524

505-***-****

adesbv@r.postjobfree.com

https://www.linkedin.com/in/ethan-sanders/

SUMMARY

I am very proficient with computers and have been using them since DOS mode and Windows 3.0. I am familiar with vulnerability assessment and tools related to it such as Nessus, Ncat, Nmap, Nikto, Metasploitable and others. I have a broad-base of IT experience, having performed tech support for AOL and T-Mobile PDA tech support for platforms including Apple and Android. I also have a working knowledge of Palo Alto Firewalls, Windows Server, Enterprise Security, and Information Storage and Management. I am seeking a position to solidify my current skill set and grow as a Cyber Security Specialist.

PERSONAL STRENGTHS

Professionalism is my top priority

I am good with people, and have performed in customer-service related jobs for over two decades

I am a fast learner

EDUCATION

2017-2018: Front Range Community College Fort Collins, CO

Associates of Applied Science Degree – Cyber Security & Cloud Computing

2007: Kaplan Career Institute Albuquerque, NM

Real Estate License

1997-1998: University of New Mexico Albuquerque, NM

1994 -1997: Highland High School Albuquerque, NM

High School Diploma

CERTIFICATIONS

FRCC Certificates: Cyber Security

Network Technician

Network Basics

Microsoft Certified Professional Certifications: Cyber Security

Windows Server Administration

Palo Alto Networks: Accredited Configuration Engineer (ACE)

Dell EMC: Information Storage and Management Certification

WORK EXPERIENCE

2019-Present Touchstone Property Management

Community Association Assistant Manager/Leasing Agent Fort Collins, CO

(Full-Time) I provided covenant enforcement, assisted with mailings, and community association meetings. I showed properties for rent, maintained rental properties on behalf of owners, and processed rental applications.

2013-2016 Home

Stay-At-Home Dad (Full-Time) San Antonio, TX – Fort Collins, CO

I maintained our household and cared for my wonderful daughter Alithea.

2012-2013 Blue Cross Blue Shield of Hawaii

Customer Relations Specialist (Full-Time) Honolulu, HI

I provided benefits and eligibility assistance to BCBSHI service providers, and helped members with account maintenance.

2010-2012 Residence Inn by Marriot

Breakfast Attendant/Night Auditor (Full-Time) Tucson, AZ

I set up and cooked breakfast, broke down the buffet, and cleaned up usually around three days a week. A couple of days a week I came in at night and did all of the paperwork for the day’s business. In both cases I provided friendly customer service.

2009-2010 Summit Security and Investigation

Security Guard (Full-Time) Albuquerque, NM

I was responsible for the Molina Healthcare server’s facility. I was a registered level-two security guard in the state of New Mexico.

2008-2009 Blue Cross Blue Shield of New Mexico

Customer Service Representative (Full-Time) Albuquerque, NM

I provided benefits, claims processing, and eligibility assistance for BCBSNM members and service providers.

2007-2008 Coldwell Banker Legacy

Associate Broker (Full-Time) Albuquerque, NM

I assisted people in the buying and selling of their homes, and the procedures and contracts associated with this process.

2006-2007 T-Mobile

PDA Technical Support Representative (Full-Time) Albuquerque, NM

I assisted people over the telephone with technical support and billing issues related to their T-mobile personal data assistants.

2004-2005 American Online

Tier 2 Technical Support Representative (Full-Time) Albuquerque, NM

I provided personal computer, software, and connectivity troubleshooting and technical support for AOL customers.

REFERENCES

Walt Pinto Phone: 505-***-****

8805 Candelaria Rd. NE Albuquerque, NM 87112

Manny Lopez Phone: 505-***-****

7520 Stanton Pl. NW Albuquerque, NM 87120

Kevin Unger Phone: 808-***-****

818 Keeaumoku St. Honolulu, HI 96814



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