Technical Support Specialist, Customer service, Security
Resume:
Ethan Sanders
Fort Collins, CO 80524
**********@*****.***
https://www.linkedin.com/in/ethan-sanders/
SUMMARY
I am very proficient with computers and have been using them since DOS mode and Windows 3.0. I am familiar with vulnerability assessment and tools related to it such as Nessus, Ncat, Nmap, Nikto, Metasploitable and others. I have a broad-base of IT experience, having performed tech support for AOL and T-Mobile PDA tech support for platforms including Apple and Android. I also have a working knowledge of Palo Alto Firewalls, Windows Server, Enterprise Security, and Information Storage and Management. I am seeking a position to solidify my current skill set and grow as a Cyber Security Specialist.
PERSONAL STRENGTHS
Professionalism is my top priority
I am good with people, and have performed in customer-service related jobs for over two decades
I am a fast learner
EDUCATION
2017-2018: Front Range Community College Fort Collins, CO
Associates of Applied Science Degree – Cyber Security & Cloud Computing
2007: Kaplan Career Institute Albuquerque, NM
Real Estate License
1997-1998: University of New Mexico Albuquerque, NM
1994 -1997: Highland High School Albuquerque, NM
High School Diploma
CERTIFICATIONS
FRCC Certificates: Cyber Security
Network Technician
Network Basics
Microsoft Certified Professional Certifications: Cyber Security
Windows Server Administration
Palo Alto Networks: Accredited Configuration Engineer (ACE)
Dell EMC: Information Storage and Management Certification
WORK EXPERIENCE
2019-Present Touchstone Property Management
Community Association Assistant Manager/Leasing Agent Fort Collins, CO
(Full-Time) I provided covenant enforcement, assisted with mailings, and community association meetings. I showed properties for rent, maintained rental properties on behalf of owners, and processed rental applications.
2013-2016 Home
Stay-At-Home Dad (Full-Time) San Antonio, TX – Fort Collins, CO
I maintained our household and cared for my wonderful daughter Alithea.
2012-2013 Blue Cross Blue Shield of Hawaii
Customer Relations Specialist (Full-Time) Honolulu, HI
I provided benefits and eligibility assistance to BCBSHI service providers, and helped members with account maintenance.
2010-2012 Residence Inn by Marriot
Breakfast Attendant/Night Auditor (Full-Time) Tucson, AZ
I set up and cooked breakfast, broke down the buffet, and cleaned up usually around three days a week. A couple of days a week I came in at night and did all of the paperwork for the day’s business. In both cases I provided friendly customer service.
2009-2010 Summit Security and Investigation
Security Guard (Full-Time) Albuquerque, NM
I was responsible for the Molina Healthcare server’s facility. I was a registered level-two security guard in the state of New Mexico.
2008-2009 Blue Cross Blue Shield of New Mexico
Customer Service Representative (Full-Time) Albuquerque, NM
I provided benefits, claims processing, and eligibility assistance for BCBSNM members and service providers.
2007-2008 Coldwell Banker Legacy
Associate Broker (Full-Time) Albuquerque, NM
I assisted people in the buying and selling of their homes, and the procedures and contracts associated with this process.
2006-2007 T-Mobile
PDA Technical Support Representative (Full-Time) Albuquerque, NM
I assisted people over the telephone with technical support and billing issues related to their T-mobile personal data assistants.
2004-2005 American Online
Tier 2 Technical Support Representative (Full-Time) Albuquerque, NM
I provided personal computer, software, and connectivity troubleshooting and technical support for AOL customers.
REFERENCES
Walt Pinto Phone: 505-***-****
8805 Candelaria Rd. NE Albuquerque, NM 87112
Manny Lopez Phone: 505-***-****
7520 Stanton Pl. NW Albuquerque, NM 87120
Kevin Unger Phone: 808-***-****
818 Keeaumoku St. Honolulu, HI 96814
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