Jira Office
Resume:
************@*****.***
Alex Trinh
AWARDS AND CERTIFICATES
●Rise Services GasTrak Energy Trading and Risk Management System Certificate
Skills & Abilities
●Proficient in Microsoft Excel, PowerPoint, and Word
●Strong People and Team Skills
●Resilient to New Environments
●Tech-Savvy
Professional Experience
IT support specialist II, Poshmark Inc. Redwood City, California(Full Time)
June 2019 – Current
●Admin for Zoom, GSuite, Slack, Okta, JAMF, Jira, Microsoft Office, Meraki, Adobe, Malwarebytes, Brivo, PRTG, Dropbox
●Fully responsible for the entire onboarding/offboarding process including setting up and closing accounts, laptop/desk setup, and IT presentation
●Streamlined the onboarding and offboarding process using Jira workflows
●Implemented an asset management system for all IT assets totaling over one million dollars in inventory
●Administration of Slack and day to day support of users, channels, and apps
●Created an approval workflow to streamline purchase requests for management use
●Assisted in an office expansion by procuring iPads and Mac Minis for 20 conference rooms
●Leveraged Zapier to automate messages across the company
●Implementation of Okta IDM security with various Poshmark approved applications and Device Trust initiatives
●• Administration of G Suite for user setup, SSO, and ongoing day to day support of Email systems
●• Use of Jira and Confluence for ticketing and documentation of company processes
●• Enthusiastic day to day deskside support of user base and user trouble issues, to include varied Engineering, Marketing, HR,
●• Continuous Vendor interaction and recommendations for advancing technologies.
●• Extensive documentation of solutions and procedures for knowledge base and team member education
IT support, NWBS, Salem, Oregon (Part-Time/Contractor)
June 2012 – August 2012
●Built and deployed computers for employee use
●Directly responsible for the installation and configuration of Mac/Windows systems including the preparation of relevant programs
●Configured a security system for a 2,500 square ft. business location
Education
C. T. Bauer college of business, University of houston, Houston,texas
Bachelor Of Business Administration In Finance - Minor Management, June 2020
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