Medical and Pharmaceutical Sales

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

LC LACY CHOPRA

************@*****.*** 816-***-****

Overland Park, KS 66221

Highly organized, driven and detail-oriented outpatient facility manager and marketer bringing 10 years' expertise in all aspects of healthcare and marketing. Skilled at operational, financial, and employee performance analysis, including implementation of remedial solutions which promote continuous improvement objectives. Offering a proven aptitude for proactive issue resolution. Offering in-depth experience in administration and marketing of vital business projects and processes. Excellent communicator with strengths in daily operations management, workflow improvements and in building and maintaining strong relationships with physician groups and staff throughout the Kansas City region. Methodical team player with expertise in all areas of marketing and healthcare. Offering these skills and strong work ethic.

Leadership and supervision

Cost-Reduction Methods

Staff Management

Team building

Operational improvement

Strong and maintained

relationships with area

physicians and physician

groups

Strategic Planning

Customer service

Relationship development

Facility Manager Coliseum Imaging Center - 07/2013 - 12/2015 Overland Park, KS

Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.

Tracked and documented operational and financial records to perform monthly analysis of performance and costs. Supervised staff of 15, including marketing and licensed professionals in day-to-day activities as well as, managed 30 different physician owners.

Implemented marketing strategies which resulted in 25% growth of customer base.

Planned and executed events and marketing programs, producing 3 times goal of qualified leads.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%.

Increased sales by 3 times by establishing goals, overseeing performance and performing multiple tasks overseeing all aspects of the business.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

PRN MRI Technologist HCA, St. Luke's, North KC 10/2011 - 06/2013 Hosp, Liberty Hospital - Kansas City, MO

Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.

Applied and positioned for 4 different modalities and was able to become very efficient on all different platforms and equipment to take images following set parameters.

Worked with critical, acute and non acute customers to understand needs and provide service.

Drove operational improvements which resulted in savings and improved profit margins.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Lead MRI Technologist Stateline Imaging 07/2009 - 07/2011 Center - Leawood, KS

Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.

Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.

Drove operational improvements which resulted in savings and improved profit margins.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. General Manager and Marketing St. Joseph 05/2006 - 07/2009 Imaging Center - Saint Joseph, MO

Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns. EDUCATION

Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation. Implemented marketing strategies which resulted in 25% overall growth of customer base.

Planned and executed events and marketing programs, exceeding the goal of qualified leads.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Cross-trained existing employees to maximize team agility and performance.

Central Missouri State University, Warrensburg, MO Bachelor of Science: Exercise Science

Colorado Technical University, Kansas City, MO

Associate of Science: Radiology

RT(R)(M)(MR)

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