Customer Service Manager
Resume:
A B O U T M E
CAMILLA LARSEN
SENIOR LEVEL MANAGEMENT
OBJECTIVE
Natural born leader with 20+ years of experience, in managing a small group of five to four hundred and sixty-five on one project. Seeking employment to leverage strong leadership skills, and expertise to increase profitability by exceling in any environment, and blossom where planted, by creating and managing personal and team goals.
EXPERIENCE
SENIOR BOOKING AGENT
Urban Talent Management
(January 2001-Present)
Procure bookings for models and actors on various projects from print to runway, commercials, and feature films. Consistently creates fifty percent incremental revenue over year-end. Manage a database of six hundred and fifty active talent, ranging in age from four to eighty-four. Provide professional and genuine customer service to maximize talent experience and determine current skill set of talent.
CUSTOMER SERVICE MANAGER
Wal-Mart
(February 2002-April 2004)
Manage front-end cashiers, specialty department cashiers, people greeters, and stock crew. Supply change and exchange bills for cashiers. Oversee full lunch and break schedules. Ensure that the return policy is followed, and customer satisfaction is first. Extend extraordinary customer service to shoppers.
VISUAL MERCHANDISER/KEYHOLDER/TRAINER
Old Navy Clothing Company
(October 1995-February 2002)
Manage weekly store blueprint updates, floor resets, and designs store wide. Instrumental in creating 24% volume increase. Perform all returns according to company policy. Manage and train all cashiers, and part-time holiday employees. Make sure all customers, and employees experience the Old Navy difference with excellent customer service. Count and balance cashier registers.
I enjoy thinking outside of the box in motivating, leading and inspiring those around me to become the best version of themselves. I am an ambitious and driven individual, in order to accomplish individual and team goals.
C O N T A C T
*******.****.******@*****.***
https://www.linkedin.com/in/camilla-larsen-b9a32010/
Salt Lake City, UT
E D U C A T I O N
TIMPVIEW HIGH SCHOOL
Honors/AP Courses
1999
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