Customer Service Safety
Resume:
*********@*****.**.**
Lane # 7, Shaheen Bagh, Jamia,
Okhla, New Delhi, India
Career Profile
CABIN SUPERVISOR August 2016 – April 2019
JET AIRWAYS
CABIN CREW April 2007 – July 2016
JET AIRWAYS
Education
Work Experience
Customer-oriented, motivated and result-driven professional with over 12 years of experience in cabin operations management & customer service in aviation industry. Adept in dealing with customers of diverse backgrounds & cultures and leading my team to achieve customer satisfaction.
Responsible for management of flight services, passengers safety and cabin crew
Delivering pre-flight briefings on schedules, service-changes and any special needs of passengers to cabin crew
Completing flight related paper-work and evaluations of crew Responsible for flight-deck and communication with pilot Planning of staff trainings and briefings
Providing high-level of customer service while engaging with customers
Liaising with colleagues to ensure smooth cabin operations Performing pre-flight checks for safety purposes
Participating in pre-flight briefings and delivering announcements on behalf of the captain
Presenting safety demonstration prior to take-off
Available on request
References
Date of birth : 3rd January, 1986
Weight : 82 kg
Height : 183 cm
Languages : English (fluent),
Hindi, (fluent), Urdu (fluent),
Mandarin (basic), Arabic (basic)
Advance Diploma in Business Management
ICFAI University
B.COM
CCS University
Senior Secondary
C.B.S.E Board
KEY SKILLS
ABOUT ME
CONTACT
SUHAIL ZAIDI
Leadership
Customer service
Communication
Team work
Adaptability
Contact this candidate