Customer Service Assistant

NICHOLAS MADORE

**** ******* ***** ******, ***. K1G 2W8 · 613-***-****

***********@*******.***

Seeking a permanent part-time or fulltime position that will benefit from my customer experience, communication skills and knowledge and competence with technology.

EXPERIENCE

MARCH 2020 – JULY 2020

DATA ANALAYST ASSISTANT, The ottawa hospital

Temporary fulltime contract entering data for the Blood and Marrow Transplant Program.

Maintain database by entering new and updated patient procedure information.

Refer to source data for computer entry, as well as compiling and sorting information.

Establish entry priorities and manage time efficiently.

Review patient file source data to flag deficiencies.

Verifying data and performing quality assurance.

Knowledge of reporting requirements for F.A.C.T (Foundation for the accreditation of cellular therapy.)

AUGUST 2018 – PRESENT

OUTPATIENT CLERK, the ottawa hospital, cancer center

•Provide professional, efficient and compassionate assistance to patient to ensure a positive patient and family experience.

•Responsible for organizing patient appointments and ensure the necessary follow up.

•Ensure that physician orders are acted upon correctly, requiring attention to detail and focus on quality.

•Create and manage templates as part of the implementation of a new healthcare system (EPIC).

SEPTEMBER 2015 – APRIL 2018

SENIOR SALES ASSOCIATE/CLERK, EB GAMES

•Provided customer service; in person and over the telephone.

•Resolved complaints and provided necessary follow-ups.

•Responsible for supply management; and handled shipping and receiving of stock.

•Organized game discs and arranged customer displays.

•Health and Safety Representative for store.

•Ensured that the customers experience in the store was positive.

•Handled point of sale system on the computer, as well as its various functions.

EDUCATION

MAY 2015

GENERAL ARTS AND SCIENCE DIPLOMA, algonquin college

GENERAL ARTS AND SCIENCES YEAR II (DIPLOMA)

MAY 2014

PRE-HEALTH SCIENCES CERTIFICATE, algonquin college

GENERAL ARTS AND SCIENCES: PRE-HEALTH SCIENCES (CERTIFICATE)

SKILLS

Strong computer skills and able to adapt and learn new technology with ease

Accountable

Strong customer service skills

Able to work autonomously and with a team

Accept feedback

Respectful and patient approach with a sense of humor

Excellent problem solving and conflict resolution abilities

ACTIVITIES

Enjoy music, play drums and piano

Avid and skilled gamer

Enjoy reading

Contact this candidate