Avaya Engineer

ARMANDO F. CARRANZA AVAYA ENGINEER

**** ******** ***** *****, ** 33647

************@*******.*** 917-***-**** Cell

QUALIFICATIONS SUMMARY

Experienced telecommunications professional with a strong background working with Avaya Aura Communication Manager, System Manager, Session manager, Session Border Controller, Virtual/VMware, AACC, Unified Communications, CMS R14-R18, IP Office, SIP services, Audix/Modular Messaging/CMM/AAM, Implementing, Call Vectoring w/ Skills-Hunt Groups, Voice M.A.C. Tickets, Vendor Management and Customer Service.

Solid Communication and interpersonal skills

Dedicated, committed and honest

Resilient troubleshooting skills

Excellent interactions with clients, co-workers and supervisors

Able to work under pressure and achieve timetables

PROFESSIONAL EXPERIENCE

Advanced Diagnostic Engineer

Converge1 (2/15/2013 – 5/1/2020)

Tier 3 diagnostics for multiple Avaya products along with completing MAC work requested by customer accounts.

Consultant – Avaya System Specialist

Tampa, FL (7/1/12 – 2/15/13)

Verigent consultant for upgrades of legacy equipment Definity to full IP G430 gateway-2 sites for UBS

Install new IP office V2 for Business Equipment Services with 10 phones

Queens, NY (Owner Tactic IP Solutions) November 2010 – June 2012

Small spot consultant jobs (6/24/11 – 6/28/12)

Training end users at Hartford with the upgraded IP phones installed after upgrade.

Cable and jack repair at Actors Equity.

Dept. of Health sites throughout NYC ( analyze, repair and M.A.C. orders)

McMaster Carr upgrade CM and replace AES.

AOE consultant for weekly telecom needs. ( install, repair and upgrades)

CVStarr consultant for daily telecom needs. ( M.A.C.’s and migration knowledge transfer)

Active Health Care (3/27/11 – 6/24/11)

Hired to work with voice team at Active Health Management on voice refresh and upgrade Avaya main server S8710 to S8800 with media gateway G450 & G650. Avaya 2420/4621/9630 series phone placement. Working with a team of two, I was responsible for closing existing queue tickets, call management system reports, working with vendors from Avaya, Avaya One-X deployment (mobile and home use), Envision recording, Varolii call back, Active Advice and AT&T. Assisted on first day of business after cutover to support location users with phone features and voicemail setup. Worked with (WAH) work at home users on VPN connection and values configuration, troubleshooting modem-router setup. IP softphone & IP Agent install and troubleshooting.

Proskeur Rose (1/31/11 – 2/18/11)

Hired to work with voice team at Proskeur Rose on upgrade of Avaya main server S8300 to S8800 with media gateway G450 & G650. Avaya 9621/9640 series phone placement. Working with a team of four, I was responsible to work with Avaya on first day of business after cutover to troubleshoot user issues with system. Survey all departments, conference rooms, main/service elevator bays, messaging center, loading dock and building services for stations working as designed.

Avaya Inc – New York, NY January 1992 – March 2010

Senior Systems Engineer

Responsible for field technical operations for business clients.

Install, maintain, troubleshoot, repair, and upgrade a wide variety of Avaya PBX’s: Definity G3R, G3SI, Prologic, CMC and S8300 – S8800 main servers.

Media gateways G350-G450-G430-G650

SIP service implementation

Project lead on multiple installs, moves or upgrades instructing teams of 10 – 20 colleagues, working independently when needed

Dedicated to major accounts (NBC, Federal Reserve) coordinating voice team with daily tasks and projects

Service major clients such as NBC, JP Morgan, Paine Webber and Federal Reserve

Perform programming for Intuity Audix/Modular Messaging voicemail and messaging systems.

Perform application installs, repairs for Avaya One-X communicator, mobile and agent end users.

Perform cable install for voice, video and data

Perform site surveys at customer sites to assess current condition status

Evaluate and record all required specifications and materials for projects

Train customers in usage of systems and provide end-user support as needed.

Achievements:

Enrolled in Avaya University and completed Technical Engineering for telecommunications, passing requirements to become Senior System Engineer (1992-1994).

Trained in small business systems: Partner, Merlin

TRAINING

Completed certification including: ACA IP Telephony, Avaya ACE, CTP, Network+, A+, MS-DOS, TS-Tab, TQT1

EDUCATION & SKILLS

South Shore High School, Brooklyn, NY

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