Customer Care Executive

RASHIM BAHL

C-*** Flat G* Surya Apartments, Ramprastha Colony, Ghaziabad U.P 201011

Phone: +91-989******* Email:******.****@*****.***

SUMMARY

Proven experience in providing customer supporting a busy call center environment for new account applications and small business holder accounts

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

Strategic relationship and partnership building skills- listen attentively, solve problems creatively and use tact and diplomacy to achieve desired results

Professional Highlights:

Managing Own Business (December 2017- April 2020)

American Express India Pvt Ltd (November2006 – July 2017)

Lead Analyst-New Accounts (Feb 2009 – July 2017)

US Card Operations& New Accounts

Advising and assisting new and existing customers about new account applications

Ensuring customers experiences renowned American Express service before the onset of the membership

Senior Customer Care Executive- Interactive Services (Dec 2007 – Jan 2009)

An interface between customer and business delivering American Express Brand promise

Customer Care Executive- Small Business (Nov 2006 – Nov 2007)

Supporting small business owners with their credit card accounts

Providing consultative services to enhance profitability of the business

Academic Credentials:

Post Graduation, Diploma in Business Administration - Year 2013

Bachelor of Arts- Year 2006

Contact this candidate